I am reporting a persistent and unsafe issue with the factory-installed Entune infotainment system in my 2016 Toyota Tacoma. While driving — whether locally or on the highway — the system frequently freezes, becomes unresponsive, or abruptly resets itself, often multiple times per drive. This directly affects my ability to safel…
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I am reporting a persistent and unsafe issue with the factory-installed Entune infotainment system in my 2016 Toyota Tacoma. While driving — whether locally or on the highway — the system frequently freezes, becomes unresponsive, or abruptly resets itself, often multiple times per drive. This directly affects my ability to safely use the navigation, backup camera, and audio controls while in motion. The system’s crashes divert my attention from the road, especially when I’m relying on navigation and it either stops functioning or forces me to interact with the screen to regain control. These interruptions increase the risk of distracted driving and could easily contribute to an accident. I have attempted to install the software update provided on Toyota’s official website, but the update is older than the version already installed on my vehicle (0101A0), so the system blocks the update. There is no way for a consumer to reinstall or flash the current version, and any potential resolution is only available at a dealership for a fee, effectively putting the fix behind a paywall. Toyota has not issued a recall or service bulletin for this issue, despite dozens of reports from other owners on Tacoma and Prius forums describing the same crash behavior and software version conflicts. This is a significant safety concern, especially when the infotainment system is used for navigation during high-speed or complex driving conditions. The inability to maintain consistent functionality puts drivers and others on the road at risk. I am requesting that NHTSA investigate this widespread issue and press Toyota to issue a free repair or software patch for all affected vehicles. Symptoms: •Frequent infotainment restarts while driving •Frozen or unresponsive touchscreen •Glitched navigation system and lost GPS routing •Driver distraction due to repeated system failure
NHTSA ODI #11677329
Mileage unknown · Sep 30, 2024
Electrical SystemSeats
Seat heating module for my driver seat has melted and is further irrepairable without buying the entire harness to fix the issue. There are multiple reports of this happening across forums.
NHTSA ODI #11617153
Mileage unknown · Mar 15, 2023
Electrical SystemEngineService Brakes
Vehicle is designed in such a way as to allow moisture accumulating in drivers side floor mat and carpeting to wick upward and be deposited on the primary vehicle wiring harness located in the drivers side kick panel. The moisture collected travels down into the backside of the various female connectors and corrodes the conduct…
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Vehicle is designed in such a way as to allow moisture accumulating in drivers side floor mat and carpeting to wick upward and be deposited on the primary vehicle wiring harness located in the drivers side kick panel. The moisture collected travels down into the backside of the various female connectors and corrodes the conductors and receptacles that result in short circuits between the various vehicle components including the ignition, engine shutoff, temperature sensors, Antilock Breaking, Blind Spot Monitoring, Fuel Gauge, Forward Vehicle Lighting (high and low beam), Security, Traction Control and other critical vehicle systems. On February 5th, 2023 I returned to my vehicle to find the security alarm sounding in the parking lot of a local business, both the keyless entry system and key-fob were unresponsive and would neither silence the alarm or unlock the vehicle. After manually unlocking the door handle the alarm ceased, the vehicle started as normal and then began indicating a failure of the BSM system, while underway the ABS indicated it had also failed and upon arrival at our destination the engine would not turn off even with the emergency shutdown routine prescribed for unintended acceleration cases. In addition, the high beams would be triggered by unrelated button operation occasionally fail to turn off, the fuel gauge, temperature readouts and climate control provided unintelligible values. The vehicle was returned to to dealership where it was determined that water from the floormats was able to contaminate and cause systemwide failure. The repair was to replace the entire wire harness which would not be covered by warranty. On 3/15/2023 I reached out to Toyota Headquarters' Customer Engagement team and was advised that Toyota was aware of the problem and had no interest or obligation in rectifying the situation, regardless of my concerns that this presented a clear safety hazard to both operators and the general public.
NHTSA ODI #11512057
135,998 miles · Feb 6, 2023
Electrical SystemSeats
Driver’s side front seat not delivering heat despite switch lamp indicating it’s on and working. Further exploration reveals passenger side seat heater working as it should. I checked wiring harness and connections under driver’s seat only to discover plastic connector entering amplifier scorched and melted with two of four pins…
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Driver’s side front seat not delivering heat despite switch lamp indicating it’s on and working. Further exploration reveals passenger side seat heater working as it should. I checked wiring harness and connections under driver’s seat only to discover plastic connector entering amplifier scorched and melted with two of four pins destroyed (Red and Green wires). I believe the wire gauge sized for this system is improper and therefore represents a fire hazard. About the time the seat heater failed, I smelled a burning odor inside the car for a short time but didn’t associate the two events until later. The vehicle has 135,998 miles on it and therefore out of warranty. I spoke to the dealer who explained he’s had similar issues from other customers and added there is no recalls at this time.
NHTSA ODI #11505879
Mileage unknown · Nov 11, 2022
Electrical SystemSeatsFire
While driving down the road with my driver seat warmer on, the heating element and/or associated electronics burned a hole in the seat canvas and through the jacket I was wearing. I think a small fire started which I put out with my finger and then I turned off the seat heater.
NHTSA ODI #11493228
Mileage unknown · Sep 1, 2022
Electrical System
System Failure lost all directional and hazard lights on this vehicle . With no directional signals can cause a serious accident. vehicle is at dealership. component has not been inspected by the manufacture . No warning just stop working. This vehicle has no separate Flasher relay. Toyota did not honor the last request to fix …
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System Failure lost all directional and hazard lights on this vehicle . With no directional signals can cause a serious accident. vehicle is at dealership. component has not been inspected by the manufacture . No warning just stop working. This vehicle has no separate Flasher relay. Toyota did not honor the last request to fix a electrical issue. should be a recall for this issue as other Toyota Tacoma owners had the same issue
NHTSA ODI #11482488
45,000 miles · Apr 6, 2022
Electrical SystemSeats
The contact owns a 2016 Toyota Tacoma. The contact stated that while attempting to activate the seat warmer, he noticed that the seat warmer was inoperable. The contact researched and read that the module underneath the seat could potentially burn causing the seat warmer not to operate as designed. The contact stated that it was…
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The contact owns a 2016 Toyota Tacoma. The contact stated that while attempting to activate the seat warmer, he noticed that the seat warmer was inoperable. The contact researched and read that the module underneath the seat could potentially burn causing the seat warmer not to operate as designed. The contact stated that it was a common failure. The contact stated that he then looked at the module in his vehicle and saw that it was melted. The contact had not noticed any smoke or a burning odor. The dealer and manufacturer were notified of the failure. The failure mileage was 45,000.
NHTSA ODI #11459879
Mileage unknown · Jan 30, 2022
Electrical SystemSeats
The driver's side seat heating element failed due to a defective seat heater amp. When independently researching the failure, which could have simply been an unconnected wire, I discovered the amp and wiring had an electrical seizure and the wiring had burned the amp. The heating amp sits underneath the seat and with the right c…
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The driver's side seat heating element failed due to a defective seat heater amp. When independently researching the failure, which could have simply been an unconnected wire, I discovered the amp and wiring had an electrical seizure and the wiring had burned the amp. The heating amp sits underneath the seat and with the right conditions could cause the seat to catch fire. The issue has been reported to Toyota corporate.
NHTSA ODI #11449467
Mileage unknown · Jan 20, 2022
Electrical System
REAR POWER WINDOW RATTLES WHEN IN DOWN POSITION. MOST NOTABLE WHEN CLOSING DOOR, SOUNDS LIKE SOME HAS COME LOOSE!
NHTSA ODI #11448183
63,404 miles · Oct 21, 2021
Electrical SystemSeatsFire
The contact owns a 2016 Toyota Tacoma. The contact stated while driving at 60 MPH, the contact noticed their front driver seat warmer stop operating and started smelling an electrical burning. The contact continued to drive to their residence where at that time the contact inspected the vehicle and noticed the seat heater amp c…
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The contact owns a 2016 Toyota Tacoma. The contact stated while driving at 60 MPH, the contact noticed their front driver seat warmer stop operating and started smelling an electrical burning. The contact continued to drive to their residence where at that time the contact inspected the vehicle and noticed the seat heater amp connection wiring was burned out. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 63,404.
Southeast Toyota Distributors, LLC (SET) is recalling certain 2011-2016 Toyota Tacoma and 4Runner vehicles equipped with accessory hood scoops installed by SET or SET dealers. The adhesive attaching the hood scoop may weaken, allowing the hood scoop to detach from the vehicle.
Consequence & remedy
Consequence: If the hood scoop detaches, it may become a road hazard, increasing the risk of a crash.
Remedy: SET will notify owners, and dealers will mechanically fasten the scoop to the hood, free of charge. The recall began on September 1, 2017. Owners may contact SET customer service at 1-954-429-2000. SET's number for this recall is SET17B.
Additional source detail variants (2)
Equipment
Southeast Toyota Distributors, LLC (SET) is recalling certain 2011-2016 Toyota Tacoma and 4Runner vehicles equipped with accessory hood scoops installed by SET or SET dealers. The adhesive attaching the hood scoop may weaken, allowing the hood scoop to detach from the vehicle.
Consequence: If the hood scoop detaches, it may become a road hazard, increasing the risk of a crash.
Remedy: SET will notify owners, and dealers will mechanically fasten the scoop to the hood, free of charge. The recall began on September 1, 2017. Owners may contact SET customer service at 1-954-429-2000. SET's number for this recall is SET17B.
Structure:body:hood:hinge And Attachments
Southeast Toyota Distributors, LLC (SET) is recalling certain 2011-2016 Toyota Tacoma and 4Runner vehicles equipped with accessory hood scoops installed by SET or SET dealers. The adhesive attaching the hood scoop may weaken, allowing the hood scoop to detach from the vehicle.
Consequence: If the hood scoop detaches, it may become a road hazard, increasing the risk of a crash.
Remedy: SET will notify owners, and dealers will mechanically fasten the scoop to the hood, free of charge. The recall began on September 1, 2017. Owners may contact SET customer service at 1-954-429-2000. SET's number for this recall is SET17B.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016-2017 Tacoma vehicles equipped with a six-cylinder engine. The affected vehicles have a crank position sensor that may malfunction, potentially resulting in an engine stall.
Consequence & remedy
Consequence: An engine stall may increase the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the crank position sensor with an improved design, free of charge. The recall began July 26, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0H.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016-2017 Tacoma vehicles. Oil may leak from the area where the rear differential carrier is assembled to rear axle housing.
Consequence & remedy
Consequence: If the vehicle is operated with an insufficient amount of oil in the rear differential, the differential may seize and cause a loss of control, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the rear differential for oil leakage. Based on the inspection, dealers will either tightening the fastening nuts or replace the fastening nuts and gasket. If the rear differential components are damaged, the rear differential carrier assembly will be replaced. The repairs will be performed free of charge. The recall June 19, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0G.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Tacoma trucks manufactured August 20, 2015, to September 10, 2015. In the affected vehicles, incorrect bolts were used to install the driver's knee air bag module.
Consequence & remedy
Consequence: The incorrect bolts may loosen over time and affect the performance of the driver's knee air bag, increasing the risk of driver injury during a crash that necessitates deployment of the air bags.
Remedy: Toyota will notify owners, and dealers will install the correct driver's knee air bag module mounting bolts, free of charge. The recall began on November 19, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is F0T.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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