2009 Toyota Tacoma

My truck has experienced a major coolant leak, but it's not the radiator nor the water pump. After replacing both the radiator and water pump, the leak remains. Upon further investigation, the hose connecting to the coolant bypass housing has come completely disconnected from the housing and the male connector, which is part of the housing is completely gone. After further research, I've come across numerous posts on multiple forums of other people experiencing the same issue with the same hose disconnecting and the same part of the coolant bypass housing completely gone. Had I not caught this problem while in my driveway, the truck would have leaked all the coolant and caused major issues possibly resulting in an accident on the road.

Vehicle: 2009 Toyota Tacoma VIN: [XXX] Mileage: 128,400 Owner: Jacob Grove, Anderson, SC Summary of Issue: The frame of this 2009 Toyota Tacoma has developed severe rust perforation that makes the vehicle unsafe to drive. My independent mechanic has refused to work on it due to safety concerns, and Toyota of Greenville (SC) has confirmed that the frame is extensively corroded and requires replacement. Background: Toyota previously issued a Customer Support Program (CSP) for frame corrosion affecting 2005–2009 Tacomas in northern states, including Ohio, where this truck was purchased and operated. In June 2018, the vehicle was inspected at Don Wood Toyota in Athens, OH (91,600 miles). The dealership recorded “no perforation” and did not apply the protective coating or replace the frame. The truck has been minimally driven since (an average of 6,000 miles per year). In May 2024, at 128,400 miles, a mechanic and dealership confirmed the frame has multiple areas of severe perforation, including around brake lines and exhaust mounts. Concern: It is unreasonable that a vehicle frame could go from “no perforation” to “severe perforation” in only 36,000 miles and six years of light use. This indicates either: The 2018 inspection under Toyota’s CSP was inadequate, or The frame was already compromised but not properly addressed at the time. Safety Risk: The vehicle cannot be safely lifted, worked on, or driven in its current condition. The rapid deterioration presents a risk of frame failure while driving, endangering occupants and others on the road. Request: I am submitting this complaint so that NHTSA is aware of ongoing frame corrosion failures in 2005–2009 Toyota Tacomas, even in cases where Toyota previously inspected and declined to repair during the CSP period. This case demonstrates that the problem may not have been properly identified or corrected during program inspections, leaving unsafe vehicles on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In 2017, I participated in Toyotas frame recall where they determined that the frame didn’t need to be replaced and the dealership applied corrosion resistant undercoating. The frame has now developed a large 11inch visible crack and holes that will prevent it from passing state safety inspection. I contacted Toyota about the failure but they said they were unable to address it as this time due to the recall no longer being active and encouraged me to file a report with NHTSA

Never received notice for XX Warranty Enhancement Program and found out in March 2022 as vehicle cannot pass inspection due to rusty on frame. BRAND ENGAGEMENT ADVOCATE March 09, 2022 at 12:18 PM Dear [XXX], Thank you for contacting Toyota Motor Sales, U.S.A., Inc. regarding your frame concern in your 2009 Tacoma. We are sorry to learn you're experiencing a concern with your vehicle. We were able to further look into your frame concern and have verified your vehicle is beyond the parameters of the Warranty Enhancement Program for this concern. This warranty enhancement program was an extension of the vehicle's Basic Warranty. Primary coverage for this program expired on 01/31/19 and Secondary coverage for your vehicle expired 12 years after the date of first use: 06/30/20. Once the vehicle is outside of the program parameters, the cost of repairs becomes the owner’s responsibility, as the component is now outside of all factory coverage. We have also verified that one letter was sent to you at the mailing address we have on file. The remedy letter for the XX Warranty Enhancement Program was sent on 11/08/2018. We hope this provides clarity to your inquiry. Your comment has been documented at our National Headquarters under your case number. If we can be of further assistance, please feel free to contact us. Sincerely, [XXX] Toyota Brand Engagement Center INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The chassis of my truck is rusting through. I took it to the dealership and was told that the recall for the vehicle chassis expired in 2019. I told them I was not aware of the recall. They then told me the recall was extended until 2021. I told them I brought the vehicle in for a recall repair in 2020 and asked that they check for all recalled repairs. They said they couldn't help me and directed me to the manufacturer. I called Toyota and they claimed that I was ineligible for a recall. Every repair shop I've gone to told me that this is a very common defect with Toyota and everyone gets it resolved through recall. Please assist me.

I own a '09 Toyota Tacoma (VIN: [XXX]) that I purchased 5/15/18 from Long Subaru, Webster Ma. On 9/1/21 we noticed a rot hole in the frame. We then learned there was a recall/warranty extension on rotted '09 Tacoma frames. On 9/2/21 we brought the truck to Toyota of Nashua, NH. We were told the warranty extension expired in May and the frame would not be covered. We were sent on our way as if this vehicle is safe to drive. I brought the vehicle to a mechanic to see if he could weld a plate over the hole. He said the frame was so rotted and nothing to weld it to. He also detected movement in the frame due to all the rot. He said it was unsafe to drive. On 9/23 I called Toyota corporate customer service to understand why I was never notified. They said they sent notification to the previous owner, then tried to backtrack and say they also sent it to me. Several days later we learned from a Toyota dealership employee (off the record) that the notification was never sent to us and only sent to the previous owner . Their failure to notify us of a safety recall (which some articles state was masked as a warranty extension) has put us at risk. This rot didn't happen over the summer! They need another recall to save lives before someone gets injured! 10/19/21 I called Toyota customer service again. I tried to get this issue escalated to a supervisor. They put me on hold. After 1 hour I hung up. 10/19/21 I filed a claim with the Massachusetts AG. They pointed me in your direction I am so baffled how this vehicle passed yearly inspections. During Mass inspections we don’t pass vehicles with dark tinted windows, lift kits that are too high, aftermarket headlights/brake light, yet, we pass a vehicle with a rotted frame that had a recall on it and a class action lawsuit. There are so many failure points here. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).