2003 Toyota Tacoma

DURING ROUTINE MAINTENANCE, MY MECHANIC DISCOVERED THE FRAME WAS COMPLETELY SHOT, STATING HE WAS NOT EVEN COMFORTABLE WORKING UNDER IT! THE REST OF THE TRUCK IS IN REASONABLE CONDITION, AND IT ONLY HAS 111,000 MILES ON IT. I CALLED TOYOTA CUSTOMER SVC CTR, BUT THEY WERE UNWILLING TO DO ANYTHING TO ADDRESS THE PROBLEM. I FEEL THEY WERE OBVIOUSLY AWARE OF THE ISSUE, BECAUSE THE AGENT EXPLAINED THEY HAD A "LIMITED SVC CAMPAIGN" TO ADD CORROSION PROTECTION, BUT INFORMED ME THAT IT HAD EXPIRED BACK ON 7/31/2014. I WAS NEVER NOTIFIED OF THIS CAMPAIGN. THE AGENT ALSO STATED THAT THE VEHICLE FRAME WAS INSPECTED BACK IN 2012 (WHICH HAPPENS TO BE THE YEAR I PURCHASED IT IN, SO I ASSUME THIS WAS DONE JUST PRIOR TO MY BUYING IT), AND PASSED STATING THERE WAS "NO" RUST -- WHICH IS FALSE! MISLED BY MANY AND SOLD FAULTY EQUIPMENT THAT COULD HAVE ENDANGERED OR KILLED ME AND OTHERS, I AM VERY UPSET AND DISAPPOINTED ABOUT THIS! RESEARCHING THE ISSUE, I SEE THAT I AM NOT ALONE IN THIS, BY FAR. SO, BASICALLY, WE'VE ALL THROWN AWAY MANY $1000'S AND CAN RECOVER NONE OF IT, NOR CAN WE DRIVE THE VEHICLE WITHOUT FEARING IT WILL, QUITE LITERALLY, FALL APART!

FRAME OF TRUCK IS ROTTING AWAY. CONTACTED TOYOTA ABOUT ISSUE AND THEY STATED THAT THEY HAD A PROGRAM THAT ENDED IN 2011 THAT ADDRESSED THAT ISSUE. HAS END DATE BECAUSE IT WAS NOT A RECALL BUT A SUGGESTION BY TOYOTA. I WOULD THINK THAT SINCE THE FRAME ROTTING AWAY THAT WOULD BE A TOTAL RECALL DUE TO SAFETY HAZARDS. TOYOTA HAS ADMITTED TO FAULTY FRAMES BY HAVING THE PROGRAM BUT NOW WILL NOT ADDRESS THE PROBLEM

OWN A 2003 TOYOTA TACOMA. RECEIVED TOYOTA RECALL LETTER REGARDING FRAME CORROSION RUST ISSUE IN 2009. BROUGHT TACOMA TO JAFFERIAN TOYOTA DEALERSHIP IN HAVERHILL, MA ON 6/20/09 WHERE THEY INSPECTED TACOMA AND SAID IT PASSED FRAME INSPECTION. BROUGHT TRUCK TO LOCAL MECHANIC FOR ROUTINE CHECK WHO SAID THAT THE BACK END OF THE FRAME WAS TOTALLY CORRODED BY RUST AND UNSAFE TO DRIVE. CALLED JAFFERIAN TOYOTA WHO WE PURCHASED TRUCK FROM AND ASKED IF THEY COULD REPAIR THE FRAME AND THEY SAID THAT THEY COULD NOT BECAUSE WE DIDN'T GET THE TRUCK SPRAYED FOR RUST. APPARENTLY TOYOTA SENT OUT A SECOND RECALL LETTER TO DEALERS AND OWNERS THAT THEY SHOULD GET TRUCKS SPRAYED FOR RUST WHICH WE NEVER RECEIVED. WE ALSO CONTACTED TOYOTA USA'S CUSTOMER SERVICE DEPARTMENT AND SPOKE TO THE "RECALL TEAM" AND ASKED IF THERE WAS ANYTHING THEY COULD DO SINCE WE DIDN'T RECEIVE THE SECOND LETTER REGARDING SPRAYING FOR RUST AND THEY SAID NO.

WHILE REPLACING SOME PARTS OF THE TRUCK (2003 TOYOTA TACOMA), THE EXHAUST AND SHOCKS, I NOTICED RUST HOLES ON THE LEFT AND RIGHT SIDES OF THE FRAME NEAR THE REAR TIRES. ALSO THE RIGHT SIDE OF THE REAR CROSS MEMBER WAS RUSTED AND BROKEN. THE FOLLOWING DAY, I BROUGHT THE TRUCK TO A TOYOTA DEALERSHIP AND EXPLAINED THE SITUATION. THEY AGREED TO INSPECT THE FRAME. WHEN THEY LOOKED UP THE VEHICLES VIN, THEY NOTICED THAT THE WARRANTEE HAD EXPIRED IN SEPTEMBER OF 2011. I HAD PURCHASED THE TRUCK IN FEBRUARY OF 2011 AND HAD BY NO MEANS RECEIVED A LETTER OR ANY MEANS TO COMMUNICATE TO ME THAT THIS WARRANTEE WAS GOING TO EXPIRE. THE NOTICE THAT I HAD NOT RECEIVED WOULD HAVE ENCOURAGED THE PREVIOUS OWNERS TO BRING THE VEHICLE TO A DEALER TO HAVE THE FRAME INSPECTED/ SERVICED. DESPITE THIS, THE DEALERSHIP WAS KIND ENOUGH TO TAKE PICTURES OF THE FRAME HOLES AND SEND A CLAIM TO TOYOTA. A WEEK LATER, THE DEALER CALLED ME AND INFORMED ME THAT MY CLAIM WAS DENIED. UPON FURTHER RESEARCH, I CAME TO UNDERSTAND THAT TOYOTA HAD EXTENDED THE WARRANTEE FOR UP TO 15 YEARS. HOWEVER, BECAUSE I HAD NOT RECEIVED ANY NOTIFICATIONS FROM TOYOTA IN THE 7 MONTHS THAT I OWNED THE VEHICLE BEFORE THIS "WARRANTEE" HAD EXPIRED, TOYOTA SAID, "SORRY, THERE IS NOTHING THAT WE CAN DO". REALLY? SO BECAUSE OF THEIR DESIGN FLAWS, AND THE FACT THAT I DID NOT RECEIVE ANY NOTICES, AND NOW MY TRUCKS FRAME IS ROTTING, IT IS MY FAULT? WHAT ADDRESS DID THEY ACTUALLY HAVE ON FILE IN 2011? WHY DID I NOT RECEIVE ANY NOTICE?