2002 Toyota Tacoma

HAD A RECALL ON MY TACOMA. I HAD BOUGHT FROM FATHER, HE BOUGHT NEW FROM SPARTAN TOYOTA IN LANSING MI. IT WAS FOR A POSSIBLE FRAME RUST RECALL. I HAVE THE RECORDS OF TAKING IT IN FOR THAT PURPOSE. IT WAS CLEARED BY SERVICE DEPARTMENT. APPARENTLY, THEY WERE SUPPOSED TO SPRAY A PROTECTIVE COAT ON THE FRAME AT NO COST TO ME, WHICH WOULD INCLUDE A 15 YEAR WARRANTY ON FRAME. THEY DID NOT DO THIS. I SOLD TRUCK TO MY SON, APPROXIMATELY JULY 2014. HE TOOK IT IN FOR MUFFLER WORK AND THEY WOULDN'T PUT ON HOIST BECAUSE FRAME IS WEAK FROM RUST. EVERYONE FROM THE DEALER AND TOYOTA NATIONAL HAS SAID IT SHOULD HAVE BEEN SPRAYED, BUT BECAUSE IT WASN'T THEY SORRY BUT CAN'T DO ANYTHING. I FEEL THAT SOLUTION TO THE SERVICE DEPARTMENTS MISTAKE IS NOT ADEQUATE. DO I HAVE ANY OTHER RECOURSE TO HELP MY SON? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I BOUGHT A USED 2002 TACOMA FROM A GOOD FRIEND. HE TOOK VERY GOOD CARE OF THE TRUCK, IT WAS MINT. AFTER I BOUGHT THE TRUCK I ASKED ABOUT THE FRAME RECALL, BUT HE SAID WHEN HE TOOK IT IN THAT THEY COULDN'T DO IT AND HE HAD FORGOTTEN TO TAKE IT BACK. NO NEGLIGENCE, JUST DIDN'T SEE RUST AND DIDN'T TAKE IT IN FOR THE UNDER COATING. I TRIED TO GET IT DONE BUT TOYOTA WOULD NOT STAND BEHIND THE WARRANTY. TWO YEARS LATER AND I HAVE A SOME PRETTY BAD FRAME RUST. THIS IS A SAFETY ISSUE AND I REALLY CANNOT AFFORD ANOTHER PAYMENT. THERE NEEDS TO BE A RECALL FOR THIS PROBLEM.

TRUCK RECALLED FOR EXCESSIVE CORROSION TO THE SPARE TIRE CARRIER LIFT PLATE!! AFTER REPAIR , SERVICE TECH TOLD ME MY TRUCK ALSO HAD A SMALL HOLE IN THE FRAME WITH EXCESSIVE RUST. TO MY SURPRISE I WAS TOLD THAT THE RECALL FOR THIS PROBLEM HAD PASSED!! I RECEIVED NO RECALL PAPER WORK ON THIS MATTER. NOW NO HELP IS FORTH COMING ! WHAT TO DO?? *TR

FRAME IS RUSTED THROUGH IN MULTIPLE LOCATIONS AND HAS BEEN TREATED WITH CORROSION RESISTANT COATINGS. THE COATINGS ARE OBVIOUSLY VISIBLE BUT DID NOT PREVENT THE FRAME FROM RUSTING TO AN UNSAFE CONDITION. THE PREVIOUS OWNER BROUGHT THE TRUCK IN FOR OTHER RECALLS THAT ARE RECORDED IN ITS HISTORY. THIS ONE FOR THE FRAME IS NOT RECORDED HOWEVER YOU CAN SEE THE COATING HAS BEEN APPLIED. THE WARRANTY EXTENSION IS LISTED FOR 15 YEARS. THE TRUCK IS 13 YEARS OLD BUT, A PERSON REPRESENTING TOYOTA SAYS IT'S EXPIRED WITH NO EXPLANATION OF HOW THAT IS. SO FAR SHE PUT ME ON HOLD FOR 20 MINUTES WITHOUT BEING ABLE TO FIND THE INFORMATION TO EXPLAIN TO ME. *TR

I PURCHASED A TACOMA TRUCK DECEMBER 2014 WITH AN UNDERCOATED FRAME, AND WAS UNAWARE THE FRAMES IN THESE TRUCKS ROT OUT, IT IS NOW APRIL I LOOK UNDER THE TRUCK AND SEE THE FRAME IS COMPLETELY ROTTEN OUT TO THE POINT WHERE THERE IS HOLES EVERY WHERE AND YOU CAN POKE YOUR FINGERS HOLES WILL DEVELOP, I CONTACTED TOYOTA THEY DON'T WANT TO EVEN TOUCH THE TRUCK, I FEEL VERY UNSAFE DRIVING THE TRUCK. *TR

PURCHASED THIS TRUCK 4 MONTHS AGO FOR $10,900. FOUND NO EVIDENCE OF RECALLS ON THIS TRUCK ON CARFAX AND TOYOTAS RECALL WEBSITE. IT IS A GREAT TRUCK IN PRISTINE CONDITION. HOWEVER, AFTER TALKING TO A FRIEND WHO HAS A 2004 TACOMA HE INFORMED ME THAT THERE WAS A RECALL AND THAT HIS FRAME WAS SPRAYED TO PREVENT CORROSION. I CALLED UP TOYOTA TO SEE IF IT HAD BEEN DONE ON MINE AND THEY SAID NO. I ASKED WHY THEY WERE SPRAYING THEM AND THEY SAID IT WAS BECAUSE THE FRAME WILL CORRODE. I ASKED IF IT COULD BE DONE TO MINE AND THEY SAID THAT THEY STOPPED DOING IT AT THE END OF 2011. I HAD JOSEPH TOYOTA INSPECT IT YESTERDAY AND THEY INFORMED ME THAT THE FRAME HAS A HOLE IN IT AND WOULD ONLY HAVE 2 YEARS LEFT. I ASKED TOYOTA IF THEY WOULD REPAIR THE FRAME OR BUY THE TRUCK BACK AS I HAVE HEARD THEY DO AND THEY SAID NO. SO NOW I CAN EITHER PASS THE PROBLEM ONTO SOMEONE ELSE OR WAIT UNTIL THE FRAME FAILS. *TR

VEHICLE HAS LOW MILES YET THE FRAME HAS RUST HOLES IN IT. TOYOTA WON'T DO ANYTHING ABOUT IT EVEN THOUGH IT HAS FRAME INSPECTIONS IN IT'S RECENT SERVICE HISTORY. THE FIRST INSPECTION OCCURRED IN 2010, LESS THAN 7K MILES AGO. THEY INDICATED TO ME ON THE PHONE THAT DUE TO AN AGREEMENT WITH NHTSA THAT THEY COULD NOT DO ANYTHING TO HELP ME. THEY WOULD NOT TAKE OWNERSHIP FOR NOT INSPECTING THE FRAME PROPERLY. THIS IS A MAJOR PROBLEM WITH TACOMA'S, TUNDRA'S, SEQUOIA'S AND 4RUNNER'S OF THIS VINTAGE IN COLD CLIMATE STATES. TOYOTA ACKNOWLEDGED THE FRAMES WERE OF POOR MANUFACTURING EVEN SUING THE FRAME MANUFACTURER, YET SOME GET NEW FRAMES, OTHERS LIKE MYSELF WITH A LOW MILE TRUCK ARE TOLD THEY COULD DO ABSOLUTELY NOTHING EVEN THOUGH THE VEHICLE WAS TRADED IN LESS THAN 1600 MILES AGO AT A TOYOTA DEALERSHIP IN PA. TOYOTA NEEDS TO OWN UP TO THIS MAJOR SAFETY ISSUE AND ADDRESS IT INSTEAD OF SKIRTING THE ISSUE WITHOUT A PROPER RECALL. I HAVE SEEN VIDEOS OF TACOMA'S WHICH HAVE LITERALLY BROKEN IN HALF DUE TO THIS PROBLEM. NEVER DID I THINK TOYOTA WOULDN'T STAND BEHIND THIS POTENTIALLY FATAL FLAW IN FRAME MANUFACTURING AND CORROSION RESISTANCE. MY FRAME HAS A LARGE 1"X6.5" HOLE ABOVE THE RIGHT FRONT LEAF SPRING MOUNT - A KEY ATTACHMENT POINT FOR THE REAR SUSPENSION. *TR

I PURCHASED THIS VEHICLE FROM MOTORCARS OF LANSING ON 12/5. THE ONLY DISCLOSURE WAS RUST ON BUMPER. EVERYTHING ELSE APPEARED OK UNTIL I HAD IT CHECKED FOR RUST. WHEN HIT WITH A HAMMER THE FRAME FELL APART. I CALLED THE DEALER & THEY SAID "SORRY THE RECALL EXPIRED IN 2011". I CONTACTED TOYOTA DIRECTLY WHO TOLD ME THE SAME THING. BASICALLY I'M STUCK WITH A VEHICLE I CAN'T DRIVE BECAUSE IT'S NOT SAFE. WHAT I DON'T UNDERSTAND IS THIS VEHICLE HAD BEEN SERVICED AT SEVERAL TOYOTA DEALERS DURING THE RECALL TIME & NO ONE REPAIRED THE FRAME. THIS VEHICLES IS NOT DRIVABLE, IT'S NOT SAFE & NO ONE WILL HELP ME GET IT FIXED. HOW CAN A TOYOTA DEALER SEND A VEHICLE TO AUCTION KNOWING THERE WAS A RECALL ON THE FRAME THAT WAS NEVER REPAIRED? *TR

I TOOK MY TRUCK T A TOYOTA ANY A DEALER TO FIX SOME EMISSION ISSUES, THEY ASKED IF I WANTED THE FRAME INSPECTED, THEY INFORMED ME ABOUT THE FRAME RUST/PERFORATION ISSUES THAT HAVE PLAGUED TACOMA'S FOR YEARS FROM THE MID 90'S TO 2010 TACOMA,S. THE FRAMES RUST FROM THE INSIDE OUT CREATING HOLES THAT CAUSE A FRAMED TO FALL APART AND RENDER THE VEHICLE WORTHLESS!! A SOME POINT ON 2001-04 TACOMA'S THEY SENT OUT A TSB OFFERING A VOLUNTARY CUSTOMER INSPECTION ON THE FRAMES THIS PROGRAM ENDED 6/11. THEN SOME TYPE OF FRAME REPLACEMENT PROGRAM WAS OFFERED TO PEOPLE THAT DID THE VOLUNTARY INSPECTION UNTIL 7/14. SO IF YOU CHOOSE NOT TO DO OR NEVER RECEIVED A NOTICE YOUR VEHICLE WILL FALL APART AND TOYOTA DOESN'T CARE. MY TRUCK RUN AND ON THE SURFACE LOOKS NEW DRIVES LIKE NEW HOWEVER I CAN'T DRIVE IT BECAUSE IT IS UNSAFE. IT HAS BEEN REDUCED TO A LAWN ORNAMENT. I BOUGHT THE TRUCK FROM THE ORIGINAL OWNER AN HE HAS LIVED AT THE SAME ADDRESS FOR OVER 40 YEARS HE NEVER! RECEIVED ANY NOTICE..TOYOTA .REPLACE MY FRAME BECAUSE YOU KNOW IT'S A SAFETY HAZARD. *TR