2019 Toyota Sienna

TOYOTA NOTIFIED OWNERS OF A FUEL PUMP PROBLEM IN JANUARY 2020. IT IS NOW 6 MONTHS LATER AND TOYOTA STILL DOES NOT HAVE A FIX FOR THIS PROBLEM. I AM UNABLE TO SAFELY USE MY CAR AND NOT EVEN THE TOYOTA DEALERSHIP WILL OFFER ME ENOUGH MONEY TO COVER MY LOAN IN ORDER TO SELL THE CAR. I AM PAYING $600 A MONTH FOR A CAR I CAN'T USE AND CAN'T SELL. *TR

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT STATED THAT ON SEVERAL OCCASIONS AFTER REFUELING, THE VEHICLE FAILED TO RESTART. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. PRIOR TO THE FAILURE THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. STAPP INTERSTATE TOYOTA (8019 RASPBERRY WAY, FREDERICK, CO 80504) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE REMAINED AT THE DEALER HOWEVER, WAS NOT REPAIRED. THE CONTACT WAS PROMISED A LOANER VEHICLE WHICH WAS NOT PROVIDED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT STATED THAT ON NUMEROUS OCCASIONS, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO OURISMAN FAIRFAX TOYOTA (10287 FAIRFAX BLVD, FAIRFAX, VA 22030) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE KEYFOB BEING PLACED IN HER PURSE WHILE ATTEMPTING TO START THE VEHICLE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE INTERMITTENTLY. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT TO REQUEST A LOANER VEHICLE FROM THE NEAREST AUTHORIZED DEALER. THE CONTACT STATED THAT HER VEHICLE WAS CUSTOM MADE FOR HER SON WHO HAS A DISABILITY AND THAT A LOANER VEHICLE WOULD NOT SUFFICE. THE FAILURE MILEAGE WAS 1,749. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I LEASE A 2019 TOYOTA SIENNA. THERE HAS BEEN A RECALL SINCE JANUARY, 2020 ON THE FUEL PUMP WHICH MAY CAUSE THE CAR TO STOP OPERATING AND COULD INCREASE THE RISK OF A CRASH. TOYOTA HAS NOT STILL NOT REMEDIED THE RECALL. I HAVE CALLED FOR THE PAST FIVE MONTHS, AND YET THE RECALL IS STILL IN THE INTERIM STAGE. THIS IS A BREACH OF THE LEASE AND CAUSES US TO BE UNABLE TO USE THE VEHICLE. DUE TO THE DANGER IN DRIVING THE CAR, I CONTACTED 4 DIFFERENT TOYOTA DEALERS TO OBTAIN A COMPARABLE RENTAL CAR THAT TOYOTA HAS AGREED TO PROVIDE. NOT ONE OF THE DEALERSHIPS I CALLED HAS A COMPARABLE CAR IN THEIR FLEET. I ALSO CALLED TOYOTA CUSTOMER EXPERIENCE TWICE AND ON BOTH OCCASIONS THEY HUNG UP ON ME STATING THAT THEIR AGENTS WERE "TOO BUSY". IN ADDITION, THIS HAS CAUSED US TO CANCEL A ROAD TRIP. *TR

WE PURCHASED 2019 SIENNA WITH 4K MILES , REGULARLY CHANGED OIL TOGETHER WITH TIRE INSPECTION. NOW OUR CAR HAVE 29K MILE AND AT THE TIME THAN WE WAS CHANGING OIL , THEY TOLD US WE NEED NEW TIRES . IT IS NO WAY ITS NORMAL FOR BRAND NEW CAR WITH MICHELIN TIRES TO NEED NEW SETS OF TIRES . WE FOUNDED ITS MAIN PROBLEM WITH THIS CAR , SO MANU PEOPLE COMPLAINS . PLEASE HELP US SOLVE THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRM PARTS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE FIRST WEEKS SEEMED LIKE EVERYTHING WAS FINE WITH THE VEHICLE UNTIL WE STARTED FEELING LOW LEVELS OF ELECTRICAL SHOCKS. IT WAS MOSTLY ON THE STEERING WHEEL SO WE THOUGHT THAT THE SENSATION WOULD GO AWAY, BUT IT ACTUALLY STARTED GOING WORSE TO THE POINT THAT WE STARTED HAVING DISCOMFORT ON THE SEATBELT AND THE LAST THREE WEEKS BEFORE WE DROPPED THE VEHICLE AT THE DEALERSHIP THE HAZARD STARTED TO INTENSIFY AND GET STRONGER. THE SEATBELT OF THE 2019 TOYOTA SIENNA HAD PROVIDED A LOT OF PAIN TO MY OVARIES (TO THE POINT THAT MY PERIOD HAD BEEN ALTERED DURING THE MONTHS OF OCTOBER TO DECEMBER 2019), IT CAUSED SO MUCH PAIN IN MY STOMACH WHILE BEING A DRIVER AND A PASSENGER SPECIALLY THE LAST THREE WEEKS BEFORE I DROPPED THE VEHICLE AT THE DEALERSHIP. ALSO DUE TO THE FACT THAT I AM FIVE FEET TALL, THE SEATBELT RESTED ON MY NECK WHICH WAS THE MOST UNCOMFORTABLE EXPERIENCE. IN THOSE PAST THREE WEEKS PRIOR TO DROPPING IT AT THE DEALERSHIP, I EVEN FELT SHOCKS FROM THE SEATBELT WHILE IT WAS RESTING ON MY NECK CAUSING NUMBNESS IN MY LEGS. ON REGARDS OF THE STEERING WHEEL, I FELT ELECTRICAL SHOCKS THAT CAUSED TINGLING IN MY HANDS GOING ALL THE WAY UP TO MY ELBOW CAUSING PAIN ON MY ELBOWS (HAVING GREATER DISCOMFORT ON MY LEFT ARM AS I TENDED TO DRIVE MOST WITH MY LEFT HAND) AND MAKING MY ARMS FEEL TINGLING AND EVENTUALLY NUMBNESS.

PULLED OUT INTO ONCOMING TRAFFIC AND VEHICLE HESITATED AND WOULD NOT ACCELERATE. DASH LIGHTS CAME ON AND CAR STALLED. ATTEMPTED TO CRANK VAN AND IT RESTARTED BUT WOULD BARELY MOVE WITH THE ACCELERATOR PRESSED FULLY. HAD TO CALL A TOW TRUCK TO HAVE IT DELIVERED TO THE DEALER. I CALLED TOYOTA ROAD SIDE ASSISTANCE NUMBER AND 2.5 LATER NO ONE SHOWED UP. CALLED AGAIN AND DEMANDED A DIFFERENT TOW COMPANY RESPOND AND 30 MINUTES LATER SOMEONE WAS AT THE SCENE. THIS EPISODE STATED 230 PM AND VAN WAS PICKED UP 637PM.

I PULLED ONTO A HIGHWAY AND REACHING ABOUT 25 MPH THE 2019 SIENNA HESITATED FOR AT LEAST 10 SECONDS AS IF IT WAS NOT GETTING GAS. I PRESSED THE GAS WANTING TO GET OUT OF THE WAY OF TRAFFIC AND IT JUMPED SLIGHTLY BUT WOULD NOT GO. THEN IT KICKED IN WITH A FEW HESITATIONS AND TOOK OFF. ANOTHER 100' OR SO, IT DID IT AGAIN. PRIOR TO THIS I HAD ALREADY BROUGHT IT TO TOYOTA COMPLAINING THAT THERE IS A HESITATION WHEN THE VAN IS NOT WARMED UP YET BETWEEN 20-40 MPH. IT IS ONLY SLIGHT, BUT NOTICEABLE AND FEELS LIKE IT IS NOT GETTING GAS. THE VAN DOES THIS EVERY TIME AFTER IT HAS BEEN SITTING LONG ENOUGH TO COOL DOWN. THE LONG HESITATION ONLY HAPPENED TWICE SO FAR (DANGEROUS ENOUGH!), THERE HAVE BEEN A FEW SHORTER ONES, AND THEN THERE IS THE EVERY TIME SLIGHT HESITATION. TOYOTA HAS TOLD ME NOTHING SHOWS IN THEIR DIAGNOSTICS AND THEY DO NOT KNOW WHAT IS WRONG. THEY TRIED CUTTING THE POWER TO THE COMPUTER TO RESET THE MEMORY, BUT THIS DID NOT CHANGE ANYTHING.