2017 Toyota Sienna

The fuel filler door assembly on this 2017 Toyota Sienna failed structurally due to a defective hinge mechanism. This defect directly compromises a critical vehicle safety system. The Sienna is engineered with a physical safety interlock cable that links the fuel door to the driver-side sliding passenger door. This system is designed to prevent the heavy power-sliding door from operating while the fuel cap is off, protecting occupants from injury and preventing the door from violently striking a gas station fuel pump nozzle during refueling. Because the fuel door assembly failed, the safety interlock mechanism was compromised, presenting an immediate risk of fuel pump damage, fuel spillage, or passenger injury from the sliding door. Toyota corporate previously issued a Customer Satisfaction Program (CSP) to address this specific structural defect. However, my local franchised Toyota dealership refused to preform comprehensive repair, claiming they "only cover the pin". This dealer non-compliance forced me to seek immediate out-of-pocket repairs at an adjoining facility to restore the vehicle's structural safety interlock system. Toyota Corporate is refusing to remediate this safety-related failure. I have made several attempts to resolve this directly with Toyota Corporate (6 or more), without success. This included several phone calls, and a letter written to the Toyota Brand Engagement Center, which went unanswered.

The drivers side sliding door when on the power on, it will either not catch when opening or not shut when you are trying to shut it. You can be in the door way and it will shut on you by itself. You have to physically stop it or pull it shut. I have taken it in the past to the local Toyota dealership, when it was under warranty, multiple times. They don't see anything wrong, or cannot explain it but have replaced the sensor multiple times. It will be ok for a while and then start again. I sometimes wonder if cold weather affects it but there is no rhythm or reason to it. I am scared to have children or my parents use this door and if I turn off the power to it, it is very hard to use the door because it is so heavy. There are no warning lights, messages, or signals of any kind.

Today I had a crash and luckily walked away. I went down an embankment at speed into trees where the vehicle rolled and struck trees head on. All the vehicle airbags deployed and vehicle came to rest on the drivers side. Although there was electrical power and the engine still running none of the right side doors would open and neither would the rear hatch which was clear of obstruction! Had there been a fire I wouldn't be making this report! Doors need to be operable regardless of situation when none of them are jammed from an accident!

The contact owns a 2017 Toyota Sienna. The contact stated that while driving approximately 80 MPH, the side rail roof rack detached from the vehicle. Additionally, the oil warning light was illuminated. There were no reported injuries. The contact's personal property was damaged during the failure. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact called another local dealer, Mark Toyota of Plover (1765 Park Ave, Plover, WI 54467) however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 59,000.

Driver side sliding door stops and reopens when trying to close using power option previous van did the same thing but had a recall. When turning power door option off, it's stopped, doesn't want to budge much and you have to use all of your force to try to close it. This has being going on since 2018 when I bought it but there was no recall so delearship wouldn't touch it.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE PASSENGER SIDE SLIDING DOOR OPENED AND FAILED TO LATCH. AS A RESULT, THE DOOR RETRACTED WHILE THE CONTACT'S ARM WAS STILL INSIDE THE VEHICLE. THE CONTACT MANAGED TO JERK HER ARM OUT OF THE VEHICLE, BUT SUSTAINED BRUISES AND SCRAPES TO THE ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF NORTH CHARLOTTE (13429 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-9199) AND A SERVICE APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 6, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,397.