2017 Toyota Sienna

At 70000 miles and around 9/1/2023, started to notice our brake stop suddenly steep down pedal when braking at 45mph or higher. Problem starts after fuel pump replacement recall completed by dealership August 2023. Check recall and campaign program, my vehicle VIN specifically not on the recall list for brake booster vacuum pump. I thinks Toyota HQ should take my vehicle into consideration since my vehicle is a 2017 Sienna. Contact HQ they refused to offer to diagnosis nor help replace if applicable. Due to your vin not on the recall, your on your expense.

Parked the car on an incline (our driveway) like we have a 100 times before. Went inside to unload groceries. Came back to the car and from the passenger seat reached over to press the auto-off button. When that was pressed the car started to roll down our driveway with our daughter in the back seat. It rolled across the street, hit the side of our neighbors house, and landed in the woods. My wife sustained major injuries to her arms, legs, hands, and back. She was also 9 months pregnant. Toyota dealership says there's nothing wrong after a 30 minute inspection.

On October 15, 2021 at 2 pm I drove into the driveway of a friend. I turned to the right of the driveway on her grass so I could backup and face the road. I’ve done this many times in the past. On this day as I put my foot on the break the van accelerated at a very very high speed. The van was out of my control at this point. I do not know how fast because this all happened in seconds. I was heading straight to their privacy wood fence only feet away. Approximately 20 feet. I don’t recall breaking again but turned the wheel to the right trying to avoid the fence. I hit the fence at a high speed damaged the left bumper and scraped the drivers side of the door. The next second I attempt to break again so I could back out of this when the van continued to accelerate at high speed going straight toward the house only a few feet away. I attempted to avoid the house and hit the right bumper hard at a high speed on the corner of the house. At this point the acceleration stopped and I was able to backup and turn the car around and finally turn the car off. There is major damage to the van and some to the fence and house. I was very upset and in shock and some soreness the next day but thankfully no one was hurt. This is a very small yard area that this took place at. I am still in shock and extremely confused as to why this happened. I do know without question my foot was not in the accelerator. The van is presently in the body shop. I would like to mention I have a clean record at the age of 64 I have never had an accident and/or speeding ticket in my life. This truly was not human error. I’m a very experienced driver. If it was human error the van should have stopped at the first point of impact on the fence, but did not. It continued to accelerate at a fast speed after hitting the fence hard. The van paused but continued to accelerate at this point when I hit the break again and it went toward the right straight for their house.

The contact owns a 2017 Toyota Sienna. The contact stated while driving 35 MPH and coming to a stop, the brake pedal was depressed but failed to respond. There were no warning lights illuminated. The contact stated the brake pedal was rigid. The contact stated the failure reoccurred while driving. The brake warning light and traction control warning light were illuminated. The vehicle was taken to the dealer who could not determine the cause of the failure. The dealer advised the contact to take the vehicle back to the dealer she purchased the vehicle. The manufacturer was made aware of the failure and referred the contact to the dealer who sold her the vehicle. The vehicle was not repaired. The approximate failure mileage was 14,500.

THE VACUUM BRAKE ASSIST FAILED WITH LESS THAN SLIGHTLY LESS THAN 50K MILES ON THE CAR. NOT SURE EXACTLY WHEN IT FAILED BECAUSE THE BRAKE AND TRACTION CONTROL LIGHTS WERE ON INTERMITTENTLY FOR AWHILE BEFORE WE TOOK THE CAR IN FOR SERVICE. WE DID HAVE A NEAR MISS WHILE MAKING A LONG DRIVE WHEN WE WERE TRYING TO LEAVE THE INTERSTATE ON AN OFF RAMP AND I WAS ALMOST UNABLE TO STOP AT THE TOP OF THE RAMP. I HAD TO ANGLE THE VEHICLE TO THE LEFT TO AVOID HITTING A PICKUP TRUCK AT THE TOP OF THE RAMP.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKES FAILED. AS A RESULT, THE VEHICLE REAR ENDED THE PRECEDING VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DAMAGED AND TOWED TO A TOW YARD. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.