2000 Toyota Sienna

VIN [XXX]. ELECTRICALLY OPERATED SLIDING DOOR OPENS AND CANNOT BE CLOSED. DEALER AND IMPORTER DO NOT THINK THEY ARE RESPONSIBLE FOR THIS SAFETY DEFECT (OUT OF WARRANTY). MY DAUGHTER'S SIENNA, VIN [XXX], WHICH IS A YEAR YOUNGER HAS THE IDENTICAL PROBLEM, SO DOES ONE OF HER FRIEND'S SIENNA. I DON'T HAVE THAT VEHICLE'S VIN BUT I COULD GET IT. TOYOTA CLAIMS : NO SAFETY ISSUE, DEFECTS ARE COINCIDENTAL. RIGHT!!! THEIR INVESTIGATORS SHOULD TAKE PROBABILITY 101 AT THEIR LOCAL COMMUNITY COLLEGE. TO TOP IT ALL, THE REPAIR COSTS $750. WHAT AN INSULT! BEFORE I FORGET; MY SIENNA HAD TWO WHEEL MOUNTING STUDS SHEAR OFF. I TORQUE THE NUTS MYSELF WITH A TORQUE WRENCH SET AT 85 LB/FT. I SUPPOSE THIS IS NOT A SAFETY DEFECT EITHER SINCE THERE ARE FIVE STUDS HOLDING THE WHEEL. SINCE THE IMPORTER IS NOT CONCERNED, PERHAPS THEY WILL BE WHEN YOU ADD THIS INFORMATION TO YOUR DATABASE. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TWO TIMES I ROTATED THE TIRES AND THE LUG NUTS CRACKED IN TWO. SOME FILL REAL SPOUNGY. I WENT TO TOYOTA DEALER BUT THE WOULD NOT REPLACE THEM, THE SAID THEY WERE TIGHTED TO MUCH. IN 25 YEARS WORKING ON CARS I NEVER SEEN LUG NUTS BREAK. SO I PURCHASE NEW ONE AND RIGHT AWAY I NEW THEY WERE BETTER. SO I SHOWED THEM TO THE SERVICE MANAGER, HE STILL SAID THERE IS NO PROBLEMS. I SAID THERE MUST BE, THE NEW ONES ARE BETTER (MORE THEADS, WT. MORE, & BETTER STEEL ) ALSO TWO LUG NUTS BROKE TAKING THEM OFF.*AK

3 OUT OF 5 LUGS ON ONE WHEEL SHEARED OFF WHEN REPLACING TIRE. MECHANIC CLAIMS TO HAVE USED TORQUE WRENCH SET WELL BELOW FACTORY SPECS. NOT CLEAR WHETHER LUGS ARE DEFECTIVE OR MECHANIC OVER-TORQUED. LUG NUTS ARE DESIGNED FOR MAG WHEELS BUT SPARE IS NOT A MAG. APPEARS POSSIBLE THAT USING THESE NUTS ON A STANDARD WHEEL RESULTS IN NUTS BEING SWAGED ONTO THE LUGS SUCH THAT THEY SUBSEQUENTLY FAIL. MEACHANIC REPORTS THAT THIS HAPPENS ABOUT ONCE A MONTH ON THIS VEHICLE AND MUCH MORE FREQUENTLY ON SIMILARLY DESIGNED ISUZU LUG NUT.*AK