2022 Toyota Redundant Sienna

Our 2022 Toyota Sienna would not start after arriving at a doctor’s appointment. Contacted active ToyotaCare for towing - no one showed up. Called a friend to jump start van; consulted the owners’ manual and performed jump. Van started but could only be driven about 100 yds in parking lot. Van stopped; multiple error codes showed up when trying to jump start again. ToyotaCare didn’t call again or show up so we ended up paying for tow service to the dealership - Haley Toyota of Richmond. Dealership checked vehicle; concluded the battery had an internal weld problem but that the jump start was not performed properly even though the manual was followed. There are no jump start instructions in the engine compartment. We were given a Tech Bulletin instruction sheet with more accurate information. We were advised the Engine Control Unit was burned out, causing all the error codes and would not be covered under warranty because “we” did not perform the jump start correctly. The cost of repair is almost $1100.00 but the battery, which started all the issues, is covered under warranty. The Tech Instruction sheet indicates to me that Toyota was aware of the inadequate jump start instructions and failed to inform customers of the possible issues. The Tech Instruction sheet we were given is dated April 6, 2022 - one month BEFORE we purchased the vehicle. The sheet lists all Toyota hybrid models as affected.

3rd row seats when folded in well: They don't stay put in well and they come out with a bang upon applying a sudden break or going over a speed hump. Why is it a problem: 1) if a pet is there on the back, it could cause a serious problem 2) It makes a big bang when came out of the well and It make the driver think like they are rear ended and stopping their vehicles suddenly. 3) any light weighted articles fly to the front creates a possible hazard. What am I expecting: they stay put in the well and locked. What did I do? I spoke to the dealer and they acknowledged the problem and simply said that's how it is designed with no solutions.

The contact owns a 2022 Toyota Sienna Hybrid. The contact had ordered the vehicle with modifications due to being a disabled veteran from a specialty vehicle modification for disabled persons manufacturer. The contact had picked up the van from a dealer and was driving approximately 60 MPH when the smell of something burning filled the passenger cabin. The contact pulled over and called the dealer who took the vehicle back and determined that the fuel line was rubbing against the rear passenger side tire. The vehicle was repaired. The contact stated that also the "check battery" light had illuminated, the light blacks out the entire instrument cluster and cannot be reset. The contact stated that he took the vehicle back to the dealer and they could not repair the warning light failure. The dealer had diagnosed that the main batteries were getting overheated making the vehicle dangerous to drive. The manufacturer had not been informed of the failure. The contact stated that the van modification facility had modified the vehicle with all of the defects and sold the van with the defects to him. The failure mileage was approximately 9,000.

The contact owns an Convaid Car Seat, Model Number: 3365, Model Type: Carrot 3, Manufactured Date: May 15, 2018. The car seat was being utilized in a 2022 Toyota Sienna. The contact stated that the release button on the crotch restraint buckle, where the two arm and chest belts buckled, were cracked into two pieces rendering the car seat unusable. The failure occurred inside of the vehicle. The child was not in the car seat at the time of the failure. The manufacturer was made aware of the failure. The car seat was not replaced.

When applying the brakes the vehicle doesn’t seem to want to stop and almost feels as if it’s trying to accelerate before finally catching and stopping. Typically it’s a pretty fast occurrence but now it’s taking longer to stop. It is available for inspection. It caused me to run a stop sign today and go into a persons yard before the van finally came to a stop. No service dept has looked at it yet. The problem doesn’t seem to be able to be reproduced on command and only happens at random. The vehicle has had no inspection and has no warning lights on during the time I’ve had the vehicle.

Ever since a tire was changed on the vehicle, it has had a recurring error message that states there is a malfunction in the tire pressure monitor system. As such, I rarely know the status of my tire pressure as the system has the malfunction at least 50% of the time. The car has been in service 2x for this issue and they have had it for close to 30 days and driven it all over saying they needed to drive it to make the error go away. They have replaced the sensors on the tire, nothing has worked and the problem still occurs daily.

The brakes randomly give out for a second even while applying constant pressure on the brake pedal. It feels like the car lurches forward when the brake loss occurs. Even though it only lasts a second, it is terrifying and there have been a couple incidents when I was coming to a stop at a red light and I almost hit the car in front of me. This has also occurred in my 2021 Highlander Hybrid. It luckily has never happened during high speeds, but it’s scary enough going 30 MPH.

car seat gets loose easily and quickly with simple vibration down the road. example going over speed bumps and appropriate speed causes the seat to oscillate making seat belt strap loose that keeps the car seat in place. in one instance the strap was so loose i could not use the rotate function without the possibility of the car seat falling out of place. this is the second unit i have had with the issue manufacture is not moving to fix issue.