2025 Toyota RAV4

On August 29, 2026, at approximately 9:04 PM, my vehicle was turned off and parked in my driveway. I entered the driver’s side of the vehicle and closed the driver’s door normally. Immediately after the door was closed, the rear windshield/back glass completely shattered without warning. There was no known impact to the rear windshield at the time of the incident. The outside temperature was approximately 76°F with 85% humidity, and the incident occurred after dark. I did not notice any warning lights, messages, visible damage, or other symptoms before the glass shattered. The sudden failure created a safety risk because shattered glass could strike or injure vehicle occupants and left the vehicle without an intact rear windshield. The cause of the failure is UNKNOWN at this time.

There is a stress fracture to the windshield starting at the bottom of the glass where it attaches to the body of the car, below the wipers. It’s not a chip nor was it caused by an object. It’s a semi circle crack. Two employees at the dealer glass department concurred that it’s not damage from a foreign object hitting and that it’s a stress crack. Yet dealer refuses to cover hands warranty. Car has less than 12,000 when this cracked.

1)I purchased my car during daylight hours. A few days later I drove my car in the evening and could not see street signs or the road 1/3 of the way up through my windshield. There is a definitive line where the windshield turns black. It is extremely dangerous. The Toyota engagement center told me to take my car to the dealership where it was purchased. I also took photos of what I could not see while driving. The dealership said there is nothing they can do and this is normal. The engagement center called back after they received the photos and told me their head technician could not see the street signs looking at my photos either. I was told to take the car back again to the dealership and once again told " there is nothing that can be done." They told me to put on my automatic brights. This feature does not help. The dealership also told me I could just put on my brights manually. This blinds other drivers on the road and then they put on their brights driving towards me, which decreases my ability to see while driving. the Toyota engagement center dropped the ball after 3 months of trying to report how dangerous this situation is. I am now reaching out to your department because of serious safety issues. I did not buy a car to be placed in a dangerous situation where I can't see to drive at night up. It is very dangerous driving up and down hills. 2)I also want to report - most of the time my gas milage ranges between 18 - 22 mph. This is way below the stats that were given to me when the car was purchased. 3)The phone table does not charge my phone and is a complete fail. 4)The visors are too short and hardly serve a purpose.

The windshield is warped and distorted. The dealership also told me that they can also see the warp in it. The original windshield was replaced, and the new one also has the same issue. The brand engagement rep I spoke with at Toyota told me that he has received multiple calls about the windshield issue. This vehicle was purchased 7/30/2025, and only has 271 miles on it and is on the original tank of gas. I have to rely on other people to give me rides places, as I am unable to drive this vehicle. The safety risk is due to the dizziness, nausea and migraine it causes me to drive it. My eyes feel like they are going cross eye, and I have to look out the driver's side window to get any kind of relief, which isn't allowing me to be alert while driving. This causes a huge issue for my safety as well as others. The Toyota Brand engagement rep that I spoke with said it is an issue and he has received multiple calls about it. The dealership has also acknowledged that they were able to see the defect.