2022 Toyota RAV4

I bought a NEW rav-4 toyota last year, 2022 model. I have about 10,500 miles on it and suddenly my moon roof (back sun roof) shattered. There was nothing around to throw rocks up on top of my car so its nearly impossible for it to be from an "outdoor influence". I decided that I would open up a claim with Toyota, they have not even tried to advocate for my side; in fact no one asked for my side of the story until I said no one had asked me. It is not under warranty because its the moon roof and it is from "ware and tare" but no where does it say glass is not covered, and then they said that it would be covered only if proven from a manufacture/car fault or malfunction. My moon roof has no point of impact, hence the thought it was caused by pressure. Then I looked it up, this has happened to 100s of people on their rav4 2021, some of which got it covered by Toyota. I have been talking to a case manager (after weeks of trying to reach one) and he basically said that even if I send them these reports of it previously happening he won't bother looking at them; and that the specialist team are bias to Toyota so they will also say its outside causes. I have been pushed around, looked down on, and not advocated for. They also won't do ANY repair on my car until Toyota says okay, or I file an insurance claim, so they have had my car for 2 weeks doing nothing on it. Not only that they upsold me on the moon roof, encouraged me to do it, my $500 upgrade is now costing me $5000 dollars to fix. This is a dangerous reoccurring problem, what if my shade wasn't closed and the glass hit myself or passengers, of if cars behind me ran over glass chunks and caused flat tires or window chips etc. In addition the way the situation has been handled makes me and my Toyota loyal family not want to buy a Toyota again!!

Apple Carplay does not function posing a safety hazard. When connected, volume is unable to be lowered via the steering wheel controls or the factory installed radio. As such, in an emergency, the volume could not be lowered to communicate with emergency services. Dealer updated radio to latest software on 8/3/23 but the problem persists. Apple is aware of the problem but does not have a solution.

This RAV4 is having acceleration issues. While driving it randomly has issues at the time of acceleration. It has happened from a stop to a go, and gaining speed. This issue has put me into an incredibly vulnerable situation as I was very close to being hit by a semi while trying to merge onto the high way twice. When I pressed down on the accelerator, the engine hesitated to start gaining speed slowing down the speed needed to safely merge on to the highway. I have taken it in and all I am told is that there are no codes found and the issue can't be duplicated.

While driving at highway speed, check engine light came on along with warning message in multifunction indicator stating "Hybrid System Malfunction. Diminished Power. Contact Dealer", and car immediately decelerated from 60 mph to about 35 mph. When releasing accelerator, car shuddered. Once stopped, car accelerated very poorly, and barely was ablate ascend hills in neighborhood (5-10 mph going up hills). hybrid car appeared to be operating on gas engine only, and electrical system for traction motors appeared to be short circuiting.

The Engine Coolant Bypass Valve is a known issue across the 2019-Present RAV4 generation. We have taken our RAV4 to the dealership numerous time for the “Maintenance Required Soon” message that comes up when the car starts. The dealer always says that is is just a reminder for us to get our vehicle serviced at 20,000. The service interval message is supposed to only come on at every 5,000, not every 3,000. We took it by our local auto parts store, and the man that works there has a 2019 RAV4 that has the same problem. They had to take theirs to the dealer and have the Coolant Bypass Valve replaced. If not addressed soon, it could cause the engine to overheat. The man at the auto parts store said it doesn’t hurt to drive it but it is best not to prolong it. There needs to be an investigation of a recall started on this, as it can be a very confusing situation. It makes people think the car is just reminding you of your service maintenance interval. But this is not what this message means. When you take it to the dealer, they are clueless and they will give you the runaround. [XXX] of Pell City, Alabama. 2022 Toyota RAV4 XLE purchased from Serra Toyota of Birmingham INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

While on eastbound I-80, my tire pressure sensor light came on. Approximately 5-8 minutes later, my right REAR tire came off my car. I was in the slow lane; however, when I went to slow down even more, my brakes failed. I had no brakes on I-80 with only 3 tires. I placed my car in neutral and coasted 1/2 in the slow lane & 1/2 in the bike lane until my car would stop.