2019 Toyota RAV4

OUR NEW IN AUGUST OF 19 HYBRID RAV4 HAS THE FUEL PROBLEM THAT IT APPEARS THOUSANDS OF OTHERS DO. IT HAS A 14.5 GALLON TANK, BUT THE SYSTEM WON'T ALLOW YOU TO FILL THE TANK. AT EVERY GAS STATION, THE PUMP IS INITIALLY SHUT OFF WITH MANY GALLONS LEFT TO GO TO FILL THE TANK. THIS LEADS TO A SITUATION WHERE YOU HAVE TRICKLE FILL TO GET IT CLOSE TO FULL. TRICKLE A LITTLE IN, THE VAPOR SYSTEM SHUTS IT OFF---AND DO THAT AGAIN AND AGAIN AND AGAIN UNTIL YOU FEEL YOU ARE CLOSE TO FULL. IT'S EASY TO OVERFILL AND EASY TO SPILL GAS ONTO THE GROUND WHILE DOING SO. WE STARTED AN OPEN CASE ON THIS WITH TOYOTA WITHIN A FEW MONTHS OF NEW LAST FALL, AND TO DATE THEY STILL HAVE NO FIX FOR THE ISSUE. IT APPEARS SIMILAR TO A BLADDER PROBLEM THEY HAD WITH PRIUS GAS TANKS SOME YEARS AGO, BUT THEY REFUSE TO DISCUSS WHAT THEY ARE DOING TO FIX IT.

ON LIGHT ACCELERATION FROM AN INTERSECTION AND/OR MILD CRUISING SPEED IN ECO MODE, THERE IS AN OFTEN VIOLENT LURCH FROM STOP OR SURGING AT CRUISING SPEEDS. WITH TRACTION CONTROL SWITCHED OFF, THE PROBLEM IS LESSENED, BUT TRACTION CONTROL BY DEFAULT TURNS BACK ON IN <ONE MINUTE. WE HAVE BEEN TOLD BY BOTH MARIETTA AND WORLD TOYOTA THAT THIS IS A KNOWN PROBLEM, LIKELY RELATED TO DRIVE-BY-WIRE, AND THAT TOYOTA HAS NO PLANS TO ADDRESS THE ISSUE UNTIL SOMETHING HAPPENS TO JUSTIFY THE FINANCIAL BURDEN OF A "FIX". WE LIVE IN ATLANTA, WHERE TRAFFIC IS INTENSE AND RELIABILITY IS KEY. THIS IS OUR 14TH TOYOTA AND FIRST PROBLEM THAT HAS BEEN IGNORED. THE SERVICE DEPARTMENT DOES NOT KNOW HOW TO FIX THE PROBLEM WITHOUT GUIDANCE FROM TOYOTA CORPORATE. WE ARE MARKEDLY LIMITING OUR USE OF THE VEHICLE (3K MILES IN 7+ MONTHS) DUE TO RISK OF COLLISION. THE PROBLEM BEGAN AFTER WE HAD DRIVEN THE CAR FOR ONE MONTH.

THIS VEHICLE IS A HYBRID. THE GAS TANK IS SUPPOSED 14.5 GALLONS. THE GAS GUAGE NEVER SHOWS AS FULL. THE VEHICLE SHOWED 103 MILES TO EMPTY SO I FILLED IT UP. I COULD ONLY ADD 7.414 GALLONS OF GAS BEFORE THE PUMP STOPPED ON THE 2ND ATTEMPT. IT CLICKED OFF JUST A LITTLE OVER 7 GALLONS. I PULLED THE NOZZLE OUT OF THE TANK A LITTLE AND WAS ABLE TO GET ABOUT0.4 GALLONS ADDITIONAL IN THE TANK BEFORE IT CUT OFF AGAIN. THE GAS GUAGE STILL SHOWED AS A COUPLE OF LINES BEFORE BEING FILLED YET I COULD GET NO MORE GAS IN THE TANK. ALSO, IT ONLY SHOWED MY VEHICLE RANGE AS 419 MILES. AT 40+ MPG AND A 14.5 GALLON TANK, IT SHOULD SHOW OVER 580 MILES TO EMPTY. THERE IS DEFINETELY AN ISSUE WITH THIS GAS TANK. I HAVE ATTACHED PICTURES OF THE BEFORE FILL UP, AFTER FILL UP AND THE GAS RECEIPT SHOWING THE AMOUNT OF GAS I COULD GET IT THE TANK WITHOUT RISKING AN OVERFLOW. I REALLY HAVE NO WAY OF KNOWING HOW MUCH GAS IS IN THE TANK OR HOW FAR I CAN EXPECT TO DRIVE BEFORE RUNNING OUT OF GAS. I HAVE MORE INSTANCES OF THIS, ALL SHOWING THE SAME PROBLEM.

MY 2019 RAV4 HYBRID HAS A TOYOTA ADVERTISED FUEL TANK CAPACITY OF 14.5 GALLONS. TILL DATE, VIRTUALLY ALL MY FUEL STOPS HAVE RESULTED IN NO MORE THAN 11 GALLONS OF FUEL. I WOULD LIKE TO RAISE THIS MATTER TO NHTSA AND URGE NHTSA TO INVESTIGATE MATTER FURTHER. THE BIGGEST QUESTION I HAVE IS IF THERE IS A LAW OR SAFETY RULE THAT TOYOTA MUST FOLLOW SURROUNDING THIS ISSUE? MY CONCERN IS THAT IF ANY RESIDUAL FUEL (WHICH IN THIS CASE IS GREATER THAN 3 GALLONS), MAY CAUSE SAFETY HAZARDS FOR DRIVERS AND THIS ISSUE NEEDS TO BE FIXED.

MY 2019 TORTOLA RAV4 XLE WITH 6401 MILES ON IT HAS BEEN EXPERIENCING PROBLEMS WITH STALLING SINCE I FIRST GOT IT IN AUGUST. I NOTICE IT ESPECIALLY WHEN I DON'T MAKE COMPLETE STOPS. IT WILL STALL AND YANK THE CAR FORWARD. IT IS ANNOYING AND EMBARRASSING THAT MY NEW CAR DOES NOT DRIVE SMOOTH. I WILL BE TAKING IT TO A TOYOTA DEALERSHIPS TO GET EVALUATED.

AFTER THE LOW FUEL WARNING SYSTEM COMES ON THE TANK WILL ONLY TAKE BETWEEN 9.2 TO 9.7 GALLONS. THE FUEL TANK IS A 14.5 GALLON TANK AND SHOULD NOT NEED FILLING UNTIL THE VEHICLE GOES OVER 500 MILES. WE USUALLY GET JUST UNDER 400 MILES PER TANK FULL. SOMEHOW THERE IS 5 GALLONS LEFT IN THE TANK WHEN THE LOW FUEL WARNING LIGHT COMES ON.