2019 Toyota RAV4

2019 TOYOTA RAV4 HYBRID, UNABLE TO FILL UP WITH FUEL. WITH FUEL LIGHT ON AND 30 MILES OF RANGE VEHICLE ONLY ALLOWS 8.8 GALLONS OUT OF A 14.5 GALLON TANK. CAUSING LOSS OF ABOUT 200 MILES OF RANGE. FUEL GAUGE STAYS SLIGHTLY BELOW F EVEN AFTER TRYING TO TOP OFF. UNSAFE AS WE NEVER KNOW HOW MUCH FUEL WE HAVE AND COULD END UP STRANDED OR OVERFILLING.

NO MATTER HOW MANY TIMES I FILL UP THE TANK WITH GAS, I CAN NEVER REACH ANYTHING OVER 9 GALLONS, AND THIS CAR REPORTEDLY HAS A 14 5 GALLON TANK. THE DEALERSHIP ALREADY REPLACED MY ORIGINAL GAS TANK, BEFORE THAT MY CAR WOULD NEVER GET TO THE F ON THE FUEL GAUGE. NOW IT TELLS ME I HAVE LOW FUEL AND NEED TO FILL UP, BUT ONLY LETS ME PUT ON 9.5 GALLONS MAX, EVEN WHEN IT TELLS ME I HAVE ZERO MILES LEFT BEFORE EMPTY. SINCE THE FUEL ECONOMY AND SIZE OF THIS HYBRID GAS TANK ARE WHAT LEAD ME TO THE CAR IN THE FIRST PLACE, I'M INCREDIBLY DISAPPOINTED AND HAVE GOTTEN NOWHERE WITH TOYOTA CUSTOMER SERVICE. I BOUGHT THE CAR IN APRIL AND STILL, MORE THAN 6 MONTHS LATER, THEY DON'T HAVE A FIX. THIS IS SUPER UPSETTING AND SINCE THIS IS MY FIRST EXPERIENCE WITH TOYOTA, I DON'T PLAN ON EVER BUYING ANOTHER. ANOTHER MONTH AND I'M GOING TO FILE UNDER THE LEMON LAW BECAUSE THIS CAR DEFINITELY IS NOT WHAT IT IS SUPPOSED TO BE AND NO ONE AT THE COMPANY SEEMS TO CARE. I'VE TAKEN IT IN TO MULTIPLE DEALERSHIPS, MULTIPLE TIMES AND THEY TELL ME THERE IS NO FIX YET. THEY DON'T THINK THE ISSUE IS THE FUEL TANK, BUT THE SYSTEM THAT TELLS YOU HOW MUCH FUEL YOU HAVE LEFT IN THE CAR, THE SAME SYSTEM THAT TELLS YOU YOUR AVERAGE MPG. IT'S TELLING YOU THAT YOUR TANK IS EMPTY TOO SOON, SO WHEN YOU FILL UP, YOU DON'T REALLY NEED TO. WHILE LOGGING MY TRIP MILEAGE, I'M ONLY EVER ABLE TO GET AT MOST 350 MILES PER TANK, INSTEAD OF THE PROMISED OVER 500 MILES PER TANK WITH AN LOW-BALLED AVERAGE MPG OF 37.

MY HYBRID BATTERY HAS YET TO FULLY CHARGE. I HAVE ONLY RECIEVED DOUBLE TALK FROM 3 DIFFERENT SERVICE CARE SPECIALIST STATING "THE HYBRID BATTERY IS NEVER GOING TO FULLY CHARGE. AND IF IT DOES, IT WILL NOT LAST AS LONG AS THE 8 YEAR WARRANTY." I THEN ASK IF OTHERS {OWNERS OF THE TOYOTA RAV4 HYBRID BATTERY } HAVE THE SAME HYBRID BATTERY ISSUES I HAVE. THE SERVICE CARE SPECIALIST ALL REPLIED"ALL HYBRID BATTERIES HAVE FULLY CHARGED"

I PURCHASED A 2019 RAV 4 HYBRID A FEW MONTHS AGO. EACH TIME I HAVE FILLED THE FUEL TANK, I HAVE FILLED IT UNTIL THE FUEL NOZZLE CLICKS OFF, BUT THE TANK NEVER REGISTERS MORE THAN 3/4+ FULL. I HAVE TRIED FILLING THE TANK AT SEVERAL DIFFERENT GASOLINE STATIONS. I TOOK THE CAR BACK TO THE DEALER'S SERVICE DEPT. A FEW WEEKS AGO, AND THEY TOLD ME THEY COULD FIND NOTHING WRONG, AND THEY WERE ABLE TO FILL THE TANK TO FULL. HOWEVER, I SUSPECT THAT MAY HAVE BEEN ACCOMPLISHED BY NOT INSERTING THE NOZZLE COMPLETELY INTO THE FUEL TANK, BECAUSE I SPOKE WITH THE SERVICE DEPARTMENT AGAIN TODAY ABOUT THE CONTINUING PROBLEM, AND THAT'S WHAT THEY TOLD ME TO DO. THEY ALSO OFFERED TO ACCOMPANY ME TO A GAS STATION, IMPLYING THAT AFTER DECADES OF DRIVING, I DON'T KNOW HOW TO FILL A GAS TANK. FORTUNATELY I LOGGED ONTO THE NHTSA WEBSITE, AND I SEE THAT MANY OTHERS HAVE ENCOUNTERED THE SAME PROBLEM. SOMETHING IS WRONG WITH THE 2019 RAV 4 HYBRID FUELING SYSTEM, AND THE FIX CAN'T BE TO NOT FULLY INSERT THE NOZZLE INTO THE TANK, OR CONTINUE FILLING THE TANK AFTER THE NOZZLE CLICKS OFF. DOING SO CIRCUMVENTS BUILT IN SAFETY AND ENVIRONMENTAL FEATURES, AND IS DANGEROUS. IT ALSO NEGATIVELY IMPACTS THE DRIVING RANGE THAT WE HAVE ON A TANK OF GAS.

FUEL TANK WON'T FILL ALL THE WAY. WHEN GAS PUMP CUTS OFF, TANK IS ONLY PARTIALLY FILLED. RANGE AVAILABLE IS FAR SHORT OF ADVERTISED RANGE. CAN HOLD PUMP LEVER ON, BUT THIS IS A SAFETY ISSUE NO MATTER WHAT STATE YOU'RE IN. TOYOTA DEALERSHIP GIVES RUNAROUND WITHOUT REALLY SEEMING INTERESTED IN FIXING THE PROBLEM. THIS IS THE SAME PROBLEM MANY OTHER "FUEL" ENTRIES ARE CITING. IT'S BEEN LIKE THIS SINCE PURCHASE IN APRIL. I USED APRIL AS DATE HAPPENED. (BELOW). IT HAS BEEN 7 MONTHS AND TOYOTA IS STILL IGNORING THE PROBLEM. HAVE COMPLAINED TO DEALER AT LEAST TWICE.

BATTERY DOES NOT FULLY CHARGE, WHEN I USE THE EV MODE IT WILL DRAIN THE BATTERY TO HAVING ONLY 3 GREEN LINES AND WONT WANT TO ACCESS THE EV MODE SAYING BATTERY IS TOO LOW. THIS TAKES ABOUT 10 MIN TO DRAIN. WHEN I GO PUT GAS I USUALLY TRY TO FILL UP THE TANK. I LEAVE THE PUMP ON SO IT CAN FILL AUTOMATICALLY. AT ONE TIME IT CLICKED TO WHERE IT INDICATES ITS FULL. WHEN I WENT TO DRIVE OFF I NOTICED THAT THE FUEL INDICATOR WAS LOWER THAN FULL TANK. I THOUGH IT WAS THE GAS PUMP. WENT AGAIN TO FUEL UP AND DID THE SAME THING BUT THIS TIME I HAD TO STAND THERE TO FUEL UP MYSELF THIS TIME IT TOOK MORE GALLONS THEN IT SHOULD HAVE TAKEN. SO THERE IS SOMETHING DEFIANTLY WRONG WITH THE INTAKE TANK OF THIS RAV4

GAS TANK WILL NOT FILL. MAX IS BETWEEN HALF AND THREE-QUARTER FILL. CALLED TOYOTA AND OPENED AN INCIDENT REPORT. TOYOTA ADVISED THIS IS A KNOWN PROBLEM BUT NO CURRENT FIX. I DRIVE EXTENSIVELY AND PURCHASED A HYBRID FOR THIS REASON. I CANNOT USE THE CAR AS DESCRIBED. I WAS TOLD TO BRING IT TO A LOCAL DELEARSHIP. THE DEALERSHIP ACTED UNAWARE OF THE PROBLEM. DUE TO MY EXTENSIVE TRAVEL I AM CONCERNED ABOUT THE STATE OF NO FORSEEABLE SOLUTION. IF THIS IS NOT CORRECTED BY TOYOTA BEFORE LEMON LAWS EXPIRE WHERE I AM TO TURN? I PURCHASED THIS CAR AT THE SISTER DEALERSHIP IN MAINE BUT RESIDE IN NEW HAMPSHIRE. DUE TO MY EXTENSIVE DRIVING REQUIREMENT FOR WORK I ALREADY HAVE APPROX. 11,500 MILES ON IT. I AM VERY CONCERNED THIS WILL HANG WITHOUT A SOLID ANSWER AND I WILL RUN OUT OF TIME ON MILES TO REPORT UNDER LEMON LAW. I WANT THE VEHICLE FIXED BUT AM CONCERNED I WILL BE LEFT HIGH AND DRY BASED ON TIMING.

I CAN ONLY GET ABOUT 10 GALLONS IN THIS 14.5 GALLON TANK. THE GAS PUMPS CLICKS OFF AT 3/4 FULL. I BOUGHT THIS CAR FOR THE ADVERTISED RANGE OF ABOUT 500-550 AND IT IS NO WHERE NEAR THAT. TOYOTA IS WELL AWARE OF THE PROBLEM AS THERE ARE HUNDREDS OF COMPLAINTS ONLINE ABOUT THIS SAME PROBLEM. I DO NOT UNDERSTAND HOW SOME CARS HAVE THE PROBLEM AND APPARENTLY SOME DO NOT.