I bought my 2018 rav4 from dolan toyota of Reno, NV in January of 2022 I also purchased both of the platinum bumper to bumper warranties they offered. Well throughout the year of 2022 I had my vehicle in the shop 5-6 times for bluetooth echoing effect happening ( making my bluetooth hands free feature inoperable). Everytime I to…
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I bought my 2018 rav4 from dolan toyota of Reno, NV in January of 2022 I also purchased both of the platinum bumper to bumper warranties they offered. Well throughout the year of 2022 I had my vehicle in the shop 5-6 times for bluetooth echoing effect happening ( making my bluetooth hands free feature inoperable). Everytime I took it in the techs say that the can't replicate the problem. Even tho a tech went on a teat ride with me and heard the issue occurring. Now my bluetooth is having paring issues and I have tried to reach out to the service department multiple times since I've had my car in last and the won't respond. I've even sent a ertified demand letter on the 28th of January giving them until March 1st to fix the problem and haven't gotten a response from them yet. I have even brought to their attention there is clearly a problem with their head units because there was a class action lawsuit file in 2021 for this exact problem happening.
NHTSA ODI #11508090
Mileage unknown · Feb 12, 2023
Unknown Or Other
While driving, the sunroof shattered for no reason. Upon inspection, one could see the glass pushed upwards. Since this is tempered glass and not lamented, glass shards were blown all over the place, big safety hazard.
NHTSA ODI #11506870
Mileage unknown · Dec 7, 2022
Electrical SystemUnknown Or OtherFire
UNKNOWN since insurance or fire department does not want to investigate. However car randomly caught on fire when driving. Could be due to a new battery installed a week prior. Driver and daughter claim as well an electrical issue with AC turning on by itself the morning of car fire which it has never done before. Driver suspe…
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UNKNOWN since insurance or fire department does not want to investigate. However car randomly caught on fire when driving. Could be due to a new battery installed a week prior. Driver and daughter claim as well an electrical issue with AC turning on by itself the morning of car fire which it has never done before. Driver suspects faulty battery since a new battery installed by dealer a week prior and the year before and it is not the first case late model RAV4s are caught on fire due to battery issues.
NHTSA ODI #11496455
Mileage unknown · Sep 1, 2022
Unknown Or Other
My car is everything is good condition.
NHTSA ODI #11482357
Mileage unknown · Sep 1, 2022
Unknown Or Other
My car is everything is good condition
NHTSA ODI #11482349
Mileage unknown · Aug 13, 2022
Unknown Or Other
Sunroof just shattered/exploded while driving on highway. (Entering route I95N from Philadelphia). I did not see or was near any foreign object that could've caused this incident. Sunroof was closed, however the interior cover was open. When glass shattered, multiple fragments entered the car and fell on my body. Thankfully I w…
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Sunroof just shattered/exploded while driving on highway. (Entering route I95N from Philadelphia). I did not see or was near any foreign object that could've caused this incident. Sunroof was closed, however the interior cover was open. When glass shattered, multiple fragments entered the car and fell on my body. Thankfully I was the only person in the vehicle. I was not injured by fragments. I was able to close the interior lining and continue driving to my house. Once home I was able to assess damage and vacuumed car. I took the vehicle to Thompson Toyota in Doylestown, PA yesterday 8/12/22 where it is being inspected and repaired. I am convinced this requires further investigation since I think this may be safety issue with this type of vehicle.
NHTSA ODI #11479109
Mileage unknown · Jun 1, 2022
Unknown Or Other
I am told by the Dealer, Dolan Toyota in Reno NV, that my car has TPMS sensors and an idiot light that indicates when there is a problem with these sensors. I bought a second set of wheels to facilitate winter/spring tire changes and the wheels were not equipped with TPMS sensors. The idiot light never activated to tell me there…
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I am told by the Dealer, Dolan Toyota in Reno NV, that my car has TPMS sensors and an idiot light that indicates when there is a problem with these sensors. I bought a second set of wheels to facilitate winter/spring tire changes and the wheels were not equipped with TPMS sensors. The idiot light never activated to tell me there is a problem, so I went to the dealer and asked about this issue. The service department at Dolan told me there are aware of the problem of not indicating when there is an issue but there is nothing they can do about it. It's my understanding that federal regulations require TPMS to be installed AND operating on this car. I filed a complaint with Toyota corporate and all they said was there is no recall on this problem and they have noted it. The reference number for my complaint with Toyota corporate is 220531001527.
NHTSA ODI #11467013
Mileage unknown · Apr 13, 2022
Electrical SystemEngineUnknown Or OtherFire
My husband and I were driving down the road when we had warning lights and signals going off in the car and the electric was trying to reset in the car. The car was sputtering and stalled out. we managed to pull the car over as white smoke came from under the hood of the car and we jumped out and grabbed our dog as flames starte…
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My husband and I were driving down the road when we had warning lights and signals going off in the car and the electric was trying to reset in the car. The car was sputtering and stalled out. we managed to pull the car over as white smoke came from under the hood of the car and we jumped out and grabbed our dog as flames started to shoot from under the hood. We have never had any incident happen prior to this to indicate there would be any problems. The car is available for inspection if requested. The insurance company has not inspected the vehicle yet and is transporting it to a salvage yard for inspection.
NHTSA ODI #11460628
Mileage unknown · Dec 24, 2021
Unknown Or OtherVehicle Speed Control
While driving I have noticed that the car slow down the speed near other cars, I understand that is the accident prevention feature, but when I was stopped at red light, I press the accelerator lightly, the car sped off, I have my daughter in the car and she told me Why are you accelerating mom? I told her I wasn't, my foot was…
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While driving I have noticed that the car slow down the speed near other cars, I understand that is the accident prevention feature, but when I was stopped at red light, I press the accelerator lightly, the car sped off, I have my daughter in the car and she told me Why are you accelerating mom? I told her I wasn't, my foot was off the accelerator and the car still speeding off. I pressed the breaks and it slow down. I do not feel safe with this car, but I have to use it, as I still have to finish paying it. My battery was replaced today, I had to pay for it, 3 years and gone! They told me it is because I do not drive much daily. My front tires are on yellow tread, not sure how driving 4-8 miles per day can cause all of this damage. I am so tired of car companies sell crappie cars. I had a Subaru before that almost burned (head gasket), of course, when I was finishing paying that happened. By the way I see by the time I finish paying Toyota, many things will need to be replaced, if I do not get into an accident because of weirdness of the car slowing down or speeding. For sure my next car won't be Toyota for safety reasons!
NHTSA ODI #11444921
Mileage unknown · Nov 24, 2021
Unknown Or Other
I was driving and heard a loud noise like ice cracking from the roof. The shade covering the moonroof started to vibrate. When I was able to safely pull over, I saw that the moonroof glass had exploded. There was no object that struck the car, but the glass was completely shattered. Pieces of glass flew off the roof before I was…
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I was driving and heard a loud noise like ice cracking from the roof. The shade covering the moonroof started to vibrate. When I was able to safely pull over, I saw that the moonroof glass had exploded. There was no object that struck the car, but the glass was completely shattered. Pieces of glass flew off the roof before I was able to pull over, putting other drivers at risk. If the shade had not been closed, pieces of glass would have fallen on me. In doing research, it looks like this has happened to many other Rav4 owners. The vehicle passed its state inspection in June and had an oil change at an auto repair shop less than a month ago, and no warnings were given. There were no warning lamps, messages, or other symptoms, and I had not tried to operate the moonroof while driving--the glass just exploded.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2018 RAV4 vehicles. Certain replacement 12-volt batteries may not fit properly in the battery tray, allowing the battery to move and contact the hold-down bracket, possibly causing a short circuit.
Consequence & remedy
Consequence: A battery short circuit increases the risk of a fire.
Remedy: Dealers will replace the battery clamp sub-assembly, battery tray, and positive terminal cover, free of charge. Owner letters were mailed December 27, 2024, to 2013-2014 RAV4 owners. Additional owner notification letters will be mailed in phases, phase 2 will begin on May 14, 2025, and phase 3 in late July 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 23TB13 and 23TA13.
Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota Camry, Corolla, Rav4, Sienna, and Yaris iA vehicles equipped with factory-installed floor mats. The load carrying capacity modification label may be incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash.
Remedy: SET will notify owners and provide a corrected label for placement over the inaccurate label, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. SET's number for this recall is SET19A.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.
Remedy: Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE21005 · Battery Hold Down Bracket Thermal Events
Opened Feb 25, 2021 · Closed Aug 12, 2024
Status: closed (inferred from source dates) · Electrical SYSTEM:12V/24V/48V Battery
The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE) to understand the contributing factors and frequency of vehicle fires originating from the battery region of the engine compartment in Model Year (MY) 2013-2018 Toyota RAV4 vehicles on 25 February 2021. At the time of opening, ODI attributed eleven allegations and additional EWR events to this PE. PE21005 focused on replacement batteries installed in the subject vehicles. No reported fire event identified in PE21005 involved the originally supplied 12V battery. The reported fires took place in vehicles known to contain aftermarket batteries or whose age exceeded the expected life of the original equipment battery. ODI identified battery dimensioning as it relates to the battery retention system (hold down bracket, radiator support bolt, J-hook, and battery tray) as the main factor set in the contact between the battery hold down bracket contacting the positive terminal of the 12V battery. The subject vehicles carried over the same battery tray and retention system from the prior generation (MY2006 – MY2012) of RAV4 vehicles. However, the subject vehicles were equipped with a dimensionally smaller battery (Group 35) than the prior generation (Group 24F). The smaller- length measurement in the Group 35 battery size in a battery tray originally designed to fit a Group 24F battery contributed to increased potential for battery movement which was exacerbated by the diversity in aftermarket battery configuration and irregularities intrinsic to battery replacement procedures. Battery movement coupled with the proximity of the B+ terminal on the battery and the grounded electrically conductive hold down bracket set the stage for a short to ground leading to an engine stall (if in operation) followed by a vehicle fire. This investigation was not able to classify the installation status, battery size, or cause of every allegation due to the fire event causing damage to the area, inaccessible vehicle, modification to the battery retention system after the event, and/or inconclusive photographic evidence. Toyota's investigation of the issue identified aftermarket battery catalogs that listed an improper battery replacement size (Group 26R) that would nevertheless fit into the subject vehicles whose battery retention system is incapable of reliably restraining a Group 26R battery. On 18 November 2021, Toyota initiated a consumer advisory campaign (21TG01) to the subject vehicle owners, notifying them of the correct size battery and offering a free inspection of the battery and retention hardware, a caution label to affix to the hold down bracket, and a discounted replacement 12V battery. This investigation with Toyota established three broad categories to characterize the battery retention system state of a given vehicle: "correct", "minor mis-installation", and "major mis-installation". - The "correct" terminology references the front bolt, bracket, and J-hook installed in a position not in contact with the positive battery terminal and the front bolt torqued to 17 Nm and the J-hook engaged with the tray hole and torqued to 4.9 Nm. - A "minor mis-installation" would describe the three retention components installed in the prescribed location, however not to the correct torque values. - The "major mis-installation" condition would constitute a retention component missing or disconnected from the system. Toyota's own testing used five exemplar batteries installed on a subject vehicle in each battery categorization resulted in: - Contact between the B+ terminal and hold down bracket in "major mis-installations" - Movement of the battery in "minor mis-installations" - No observable motion in "correct" installations. ODI conducted its own evaluation of the Toyota- specified replacement battery and 5 aftermarket Group 35 batteries. The six batteries tested conformed to the Group 35 Battery Council International (BCI) standard on overall dimensional tolerance and terminal location. That standard does not define the edge shape or material of battery casing. Physical interaction between the hold down bracket and the battery case and the friction between the casing material and the battery tray resulted in a large variability in movement forces required to incite movement when the battery was installed in the "correct" condition. Resulting in movement at an induced lateral load between 0.6 G and 1.91 G equivalent force across each battery. This force is higher than a typical vehicle could exert in a steady state turn and would only experience loads through brief shock or impulses. Multiple shock or impulse loads across time would contribute to a delay between the replacement battery installation and the fire event. Likelihood of a fire event increases as the installation method degraded from the "correct", to "minor mis-installation", and then to "major mis-installation". Protruding vent caps atop some of the batteries tested aided in restricting battery movement relative to the hold down. An absence of vent caps permitted additional movement. Following several discussions and vehicle inspections with ODI during this investigation, on 01 November 2023, Toyota filed a safety recall (NHTSA 23V-734) of 1,853,568 MY 2013 through MY 2018 Toyota RAV4 vehicles to reduce the risk of a vehicle fire with redesigned battery retention components. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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