2001 Toyota Prius

TL*THE CONTACT OWNS A 2001 TOYOTA PRIUS. HE STATED THAT THE POWER STEERING CONTINUED TO FAIL INTERMITTENTLY. HE HAD TO STOP AND SHUT THE ENGINE OFF AT EACH FAILURE IN ORDER FOR THE STEERING TO RESET ITSELF. THE MANUFACTURER WAS CONTACTED AND ALTHOUGH THERE WAS A RECALL, HIS VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN NUMBER 00V285000, STEERING GEAR BOX, OTHER THAN RACK AND PINION. NO REPAIRS WERE MADE TO DATE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 105,256.

I HAVE A 2001 TOYOTA PRIUS. SPORADICALLY, THE STEERING WILL SHAKE VIOLENTLY. IT SEEMS TO HAPPEN WHEN I TURN THE STEERING WHEEL. MECHANICS CANNOT FIGURE OUT WHAT IS WRONG. THIS PAST WEEKEND THE POWER STEERING WARNING LIGHT WHEN ON AND I LOST POWER STEERING. IT CAME BACK ON WHEN I STOPPED THE CAR SO IT MAY BE A COMPUTER GLITCH. THE SHAKING IS GETTING WORSE. *TR

STEERING WHEEL SHAKES VIOLENTLY WHEN BACKING WHEN BACKING UP AFTER MORNING START UP, THIS HAS BEEN REPORTED TO DEALER SEVERAL TIMES AND THEY WERE UNABLE TO CONFIRM PROBLEM, THE PROBLEM CONTINUES AND WE NOW HAVE LIGHT MOVEMENT OF THE STEERING WHEEL WHEN MOVING FORWARD AT HIGHWAY SPEEDS IN A STRAIT LINE THIS MOVEMENT IS A SLIGHT TUG FROM LEFT TO RIGHT. THE WARNING INDICATOR HAS COME ON AND IS RESET WHEN RESTARTING, LOOKING AT THE 2000 RECALL IT SOUNDS LIKE THE SAME CONDITION. *TR

LTR FROM SENATOR BROWN ON BEHALF OF CONSTITUENT, RE PROBLEMS WITH HIS 2001 PRIUS. *NJ A SAFETY ALERT WAS ISSUED FOR THE FAILURE OF THE MAIN COMPUTER, WHICH RESULTED IN THE ENGINE SHUTTING ITSELF OFF. THE CONSUMER STATED THE COMPUTER FAILED ON HIS VEHICLE AFTER 1 YEAR OF SERVICE. IT TOOK TOYOTA 18 MONTHS TO IDENTIFY THE PROBLEM. AFTER A COSTLY REPLACEMENT OF THE ACCELERATOR PEDAL, THE ECM WAS FINALLY REPLACED. THE CONSUMER DISCOVERED A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED REGARDING THE REPLACEMENT OF THE ECM. THE CONSUMER STATED THE ECM WAS DEFECTIVE WHEN IT LEFT THE FACTORY, HOWEVER TOYOTA WAS NOT WILLING TO TAKE ANY RESPONSIBILITY FOR THE REPAIRS, BECAUSE THE CAR WAS TOO OLD. THE POWER STEERING HAD TO BE REPLACED TWICE. *JB

I AM THE ORIGINAL OWNER OF A 2001 TOYOTA PRIUS. IN 2002, WE EXPERIENCED A SHUTTER AND LOSS OF POWER STEERING WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS. THE ELECTRIC MOTOR-ASSISTED POWER STEERING (EMPS) RACK HAD FAILED AT 13,396 MILES. TOYOTA REPLACED THE EMPS RACK UNDER WARRANTY. IN 2006 AT 65,427 MILES, WE REPORTED TO TOYOTA THAT THE POWER STEERING FAILED WHILE MAKING A TURN AND THE INSTRUMENT WARNING LIGHTS ILLUMINATED. FORTUNATELY, WE WERE ABLE TO BRING THE VEHICLE TO A SAFE STOP. TOYOTA REPLACED THE SECOND RACK AT NO CHARGE. IN 2008 AT +105,000 MILES, WE EXPERIENCED A NOISE IN THE FRONT END THAT SOUNDED LIKE RUBBER BUSHINGS SQUEAKING WHEN THE STEERING WHEEL WAS TURNED FROM LEFT TO RIGHT. TOYOTA INFORMED US THE EMPS RACK HAD FAILED A THIRD TIME. TOYOTA ALSO TOLD US THAT IT IS NOT THEIR RESPONSIBILITY TO CORRECT THE PROBLEM, BUT WAS WILLING TO PAY FOR THE NEW PARTS AND NOT THE LABOR. A CHECK OF THE INTERNET BLOGS INDICATES THAT FAILURE OF THE EMPS IS A COMMON PROBLEM WITH THE FIRST GENERATION PRIUS, FIRST INTRODUCED IN 2001. NUMEROUS OWNERS HAVE REPORTED EMPS FAILURE ON THEIR VEHICLES. SECOND OWNERS OF THE PRIUS APPEAR TO BE LESS LIKELY TO GET A SATISFACTORY RESOLUTION OF THIS PROBLEM FROM TOYOTA THAN FIRST OWNERS. UNEXPECTED LOSS OF POWER STEERING WHILE TURNING THE VEHICLE CAN BE A SCARY AND UNEXPECTED EVENT POTENTIALLY LEADING TO LOSS OF CONTROL OF THE VEHICLE AND PERSONAL INJURY. I STRONGLY RECOMMEND THAT NHTSA INVESTIGATE THIS SITUATION. *TR

TL*THE CONTACT OWNS A 2001 TOYOTA PRIUS. WHILE DRIVING BETWEEN 2-5 MPH, THE STEERING WHEEL WOULD INTERMITTENTLY SHAKE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 26,000 AND CURRENT MILEAGE WAS 27,000. UPDATED 01/11/08. *LJ THE CONSUMER WAS TOLD HE WOULD BE CHARGED FOR REPLACING THE STEERING RACK. UPDATED *JB

A 2001 TOYOTA PRUIS I OWN HAS DEVELOPED AN INTERMITTENT BUT SEVERE STEERING WHEEL SHAKE OVER THE LAST 4 MONTHS. IT IS CONSISTENT WITH A WARRANTY ENHANCEMENT NOTICE WE RECEIVED FROM TOYOTA IN 2004 (NHTSA ITEM NUMBER 10007669). TO DATE THE PROBLEM HAS ONLY OCCURRED AT VERY LOW SPEEDS, MOSTLY WHEN BACKING OUT OF A PARKING SPOT OR THE DRIVEWAY. THE SHAKING / RATTLE IS EXTREMELY SEVERE, SHAKING THE STEERING WHEEL SO HARD IT IS IMPOSSIBLE TO HOLD ON TO IT. IT LASTS FROM LESS THEN ONE TO 4 OR 5 SECONDS. IF IT WAS EVER TO OCCUR AT ANY REAL SPEED, LOSS OF CONTROL IS A CERTAINTY. DUE TO THE INTERMITTENT NATURE, I HAVE NOT BEEN ABLE TO GET MY DEALER TO "DIAGNOSE" THE PROBLEM, WHEN I TOOK IT IN WITH THIS COMPLAINT. SINCE THEN, I HAVE DISCUSSED THE ISSUE WITH FREMONT TOYOTA'S CUSTOMER SERVICE REPRESENTATIVE, THE DEALERS SERVICE MANAGER, E-MAILED TOYOTA'S NATIONAL HEADQUARTERS (THEY RECORDED IT AS FILE NUMBER 200706250915); AND CALLED TOYOTA'S CUSTOMER EXPERIENCE CENTER WITHOUT A SATISFACTORY RESULT. I AM TOLD THE SERVICE CENTER NEEDS TO EXPERIENCE THE PROBLEM BEFORE TOYOTA WOULD AUTHORIZE A REPAIR. DUE TO THE INTERMITTENT NATURE, I EITHER HAVE TO BEAR THE COST OF SUBSTITUTE TRANSPORTATION WHILE LEAVING THE CAR AT THE DEALER FOR AN EXTENDED PERIOD OF TIME UNTIL A DIAGNOSIS IS MADE, OR CONTINUE DRIVING THE CAR UNTIL THE PROBLEM BECOMES SEVERE ENOUGH TO CAUSE AN ACCIDENT. GIVEN THAT THIS PROBLEM IS KNOWN TO TOYOTA, I FAIL TO SEE WHY A REPAIR IS NOT AUTHORIZED. I CANNOT BELIEVE THAT THIS KNOW PROBLEM CANNOT BE VERIFIED WITHOUT ACTUALLY EXPERIENCING IT EMPIRICALLY. *TR

TL*THE CONTACT OWNS A 2001 TOYOTA PRIUS. SHE STATED THE VEHICLE WOULD SHUDDER AND THE STEERING WHEEL WOULD VIBRATE WHEN SHIFTED INTO REVERSE. THE POWER STEERING WARNING LIGHT ILLUMINATED. THERE IS A SAFETY RECALL FOR POWER STEERING GEAR RACK AND PINION (NHTSA CAMPAIGN #00V285000). THE CURRENT MILEAGE WAS 92,000 AND THE FAILURE MILEAGE WAS 91,000. UPDATED 01-15-08. *KB UPDATED *JB

TL*THE CONTACT OWNS A 2001 TOYOTA PRIUS. THE CONTACT STATED THAT THE STEERING WHEEL SHAKES WHEN TURNING IT IN ANY DIRECTION. THE FAILURE HAS BEEN PRESENT SINCE THE SUMMER OF 2006. ON JULY 16, 2007, THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE STEERING GEAR RACK AND PINION ASSEMBLY HAS AN INTERNAL GEAR THAT FAILED. THE MANUFACTURER STATED THAT THE CONTACT COULD PAY FOR THE REPAIR IN FULL AND THEY WOULD REIMBURSE HIM FOR THE PARTS. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 33,837 AND FAILURE MILEAGE WAS 30,000.