1992 Toyota Pickup

TL* THE CONTACT OWNS A 1992 TOYOTA PICKUP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 05V389000 (STEERING: LINKAGES: ROD: RELAY: CONNECTING) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT THE DEALER ONLY REPLACED THE STEERING RELAY ROD BUT DID NOT PERFORM AN ALIGNMENT AND REINSTALL THE SKID PLATE ON THE VEHICLE. THE CONTACT STATED THAT THE DEALER REFUSED TO MAKE THE ADDITIONAL REPAIRS ON THE VEHICLE TO COMPLETE THE RECALL. THE FAILURE MILEAGE WAS 140,000.

I TOOK MY TOYOTA PICKUP TO KENDALL TOYOTA (MIAMI, FL) IN REGARD TO NHTSA CAMPAIGN ID NUMBER: 05V389000. APPARENTLY THEY DID NOT WANT TO DO THE SERVICE. THEY GAVE ME MANY PROBLEMS ON THE PHONE WHEN I CALLED TO TRY TO MAKE AN APPOINTMENT FOR THE SERVICE. AFTER MANY CALLS AND COMPLAINTS, THEY AGREED THAT I COULD BRING IT IN THE NEXT DAY. BUT ON MARCH 4, 2011 THEY KEPT ME WAITING A LONG TIME, DID NOT COMPLETE THE RECALL SERVICE, DID NOT BOLT THE ENGINE SHIELD BACK ONTO THE BOTTOM OF THE VEHICLE, AND REFUSED TO COMPLETE THE WORK. I ASKED TO SPEAK TO THE SERVICE MANAGER AND THE GENERAL MANAGER. THEY BOTH REFUSED TO TALK TO ME. I CALLED TOYOTA MOTOR SALES, USA AND FILED A COMPLAINT WITH THEM. I WAS PROMISED A CONTACT FROM AN APPROPRIATE REPRESENTATIVE AT TOYOTA MOTOR SALES, USA WITHIN ONE BUSINESS DAY, AND A CONTACT FROM KENDALL TOYOTA WITHIN THREE BUSINESS DAYS. IT HAS BEEN TWENTY DAYS, AND BOTH TOYOTA MOTOR SALES, USA AND KENDALL TOYOTA REFUSE TO CONTACT ME TO DISCUSS THIS PROBLEM. I HAD PREVIOUSLY ATTEMPTED TO OBTAIN THE RECALL SERVICE AT TOYOTA OF SOUTH FLORIDA (MIAMI, FL). THEY WOULD NOT PERFORM THE SERVICE. THEY ARGUED WITH ME FOR ALMOST 30 MINUTES THAT I DID NOT OWN A TOYOTA PICKUP, EVEN THOUGH IT WAS PARKED IN THEIR DRIVEWAY, IN CLEAR VIEW THROUGH THE LARGE WINDOW. AFTER THAT THEY ARGUED THAT MY VEHICLE DID NOT HAVE A RECALL. THAT'S WHY I WENT TO THE MORE DISTANT AND LESS CONVENIENT KENDALL TOYOTA DEALERSHIP. I WAS FORMERLY VERY FOND OF TOYOTA, AND ASSUMED THAT THESE WERE MIAMI PROBLEMS, BUT IT APPEARS TO BE A COMPANY-WIDE PROBLEM. I HAD VERY BAD RESPONSES FROM TOYOTA MOTOR SALES, USA WHEN I TRIED TO COMPLAIN ABOUT THE FIRST DEALERSHIP, AND NOW NO RESPONSE REGARDING THE SECOND DEALERSHIP. TOYOTA WILL NOT COMPLETE THE RECALL REMEDY.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I OWN A 1992 4X4 TOYOTA PICKUP (VIN #[XXX]) I READ AN ARTICLE LAST WEEK IN THE WASHINGTON POST SAYING THAT THIS YEAR TOYOTA PICKUPS HAVE BEEN RECALLED FOR FAULTY STEERING AND LINKAGE RODS. I ALSO READ A PRESS RELEASE ON NHTSA WEBSITE ABOUT IT. I CALLED TOYOTA, AND BOTH THE DEALERSHIP AND THE 800 HOTLINE TELL ME THAT MY VIN # IS NOT COVERED BY THE RECALL. MY PICKUP HAS ALWAYS MADE BINDING NOISES WHEN I MAKE HARD TURNS. SO GIVEN THE QUESTION OF TOYOTA'S VERACITY IN ADDRESSING THIS PROBLEM, I WANT TO REPORT THE COMPANY'S REFUSAL TO DO THE RECALL WORK. I HAVE SEEN NO OTHER INFORMATION FROM NHTSA OR ANYWHERE ELSE THAT SOME VIN NUMBERS ARE EXEMPTED. MY QUESTION IS WHETHER THE NHTSA WILL CONFIRM TOYOTA'S ASSERTION THAT MY VIN IS EXEMPTED FROM THIS RECALL? *TR

I HAVE A 1992 TOYOTA TRUCK [XXX] WITH 265000 MILES. ON OCT.27 WHILE DRIVING MY CENTER LINK BROKE AT THE PITMAN THIS CAUSED ME TO NOT HAVE ANY STEERING CONTROL. SINCE I WAS NOT GOING AT A EXCESSIVE SPEED I WAS ABLE TO STOP THE VEHICLE SAFELY BUT JUST BARELY I WAS TRYING TO TURN RIGHT AT A INTERSECTION MY TRUCK WENT STRAIGHT THROUGH THE RED LIGHT ALMOST BROADSIDING A TRUCK. DUE TO THIS I FEEL IT IS IMPORTANT TO REPORT THERE IS TO NO TELLING HOW MANY ACCIDENTS HAVE HAPPENED AND THE CAUSE WAS DESTROYED IN THE RUBBLE OR THE PERSONS INVOLVED WERE KILLED. THE CENTER LINK HAD A CRACK IN IT I DON'T KNOW WHEN OR HOW IT OCCURRED. I BROUGHT THE PART TO THE TOYOTA DEALERSHIP IN ASHEVILLE NC BUT THEY COULD CARE LESS ABOUT IT. BASICALLY IT IS OLD AND OUT OF WARRANTY IT'S NOT OUR PROBLEM. I FIND THIS UNACCEPTABLE HAVE THE OLD PART FOR YOUR INSPECTION AND WOULD LIKE SOME FOLLOW UP AS TO WHO REALLY KNOWS HOW MANY OF THESE HAVE FAILED AND NO ONE IS ALIVE TO TELL WHAT REALLY HAPPENED. *JB UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)