NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
96 reports15,000 miles · Mar 9, 2010
Vehicle Speed Control
MANIPULATING CRUISE CONTROL, I17 DOWNHILL UNINTENDED ACCELERATION, NO BRAKE RESPONSE, MOVED TO ROCKY LEFT SHOULDER, THROWING ROCKS NOISY BUT MAY HAVE HELPED SLOW ME BUT BRAKES WOULD NOT DEPRESS, IN SOME ORDER? SHIFTED TO NEUTRAL, TURNED OFF KEY, EMERGENCY BRAKE, BRAKES NOW WORKING. ONLY TIME IT HAPPENED, A FEW WEEKS LATER TOY…
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MANIPULATING CRUISE CONTROL, I17 DOWNHILL UNINTENDED ACCELERATION, NO BRAKE RESPONSE, MOVED TO ROCKY LEFT SHOULDER, THROWING ROCKS NOISY BUT MAY HAVE HELPED SLOW ME BUT BRAKES WOULD NOT DEPRESS, IN SOME ORDER? SHIFTED TO NEUTRAL, TURNED OFF KEY, EMERGENCY BRAKE, BRAKES NOW WORKING. ONLY TIME IT HAPPENED, A FEW WEEKS LATER TOYOTA SAYS REMOVE FLOOR MAT, DID THAT ALSO QUIT USING CRUISE CONTROL AS OFTEN I THINK I USE IT A LOT MORE THAN MOST PEOPLE. CONCERNED NOW THAT BOTH LOCALLY AND NATIONALLY TOYOTA WON'T TALK TO ME BECAUSE MY YEAR (2007) MATRIX IS NOT ON THE RECALL LIST. *TR
NHTSA ODI #10317969
Mileage unknown · Mar 6, 2010
Air BagsElectrical SystemVehicle Speed ControlCrash
INITIALLY THE CAR WOULD FAIL TO ACCELERATE WHEN THE GAS PEDAL WAS PRESSED DOWN. EVEN WHEN THE GAS PEDAL WAS PRESSED DOWN COMPLETELY THE CAR ONLY WENT 5 MILES PER HOUR. THIS HAPPENED ON SEVERAL OCCASSIONS. WHEN THE CAR WAS TAKEN TO THE DEALER THE WHOLE "PANEL BOARD" WAS REPLACED. THE CAR WAS STILL UNDER WARRANTY AND THE REPAI…
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INITIALLY THE CAR WOULD FAIL TO ACCELERATE WHEN THE GAS PEDAL WAS PRESSED DOWN. EVEN WHEN THE GAS PEDAL WAS PRESSED DOWN COMPLETELY THE CAR ONLY WENT 5 MILES PER HOUR. THIS HAPPENED ON SEVERAL OCCASSIONS. WHEN THE CAR WAS TAKEN TO THE DEALER THE WHOLE "PANEL BOARD" WAS REPLACED. THE CAR WAS STILL UNDER WARRANTY AND THE REPAIR WAS PAID FOR BY TOYOTA. THEN ON 2/2/08 THE CAR ACCELERATED ON ITS OWN, ONLY STOPPING WHEN IT HIT A CHAIN LINK FENCE. AN INSURANCE CLAIM AND POLICE REPORT WERE FILED. ADDITIONALLY THE HORN WAS NOT WORKING AND THE AIR BAG DID NOT DEPLOY IN THE ACCIDENT. THE SERVICEMAN AT THE TOYOTA DEALER ADVISED THE AIR BAG WAS DEFECTIVE AND TOYOTA PAID FOR THE REPAIR OF THE AIRBAG. THIS ACCIDENT CAUSED MY INSURANCE RATE TO INCREASE. ALSO THE ACCIDENT NEGATIVELY IMPACTS MY SON'S DRIVING RECORD AS HE WAS THE DRIVER. *TR
NHTSA ODI #10317419
14,134 miles · Mar 2, 2010
Electrical System
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2007 TOYOTA MATRIX VIN[XXX] SUDDEN LOSS OF POWER AND RAPID DECELERATION ON INTERSTATE FREEWAY WHEN TRAVELING AT HIGHWAY SPEED OF APPROX 65 MPH. TAKEN TO TOYOTA DEALERSHIP AND THEY REPLACED THE CONTROL MODULE. THE SERVICE TECHNICIAN SA…
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INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2007 TOYOTA MATRIX VIN[XXX] SUDDEN LOSS OF POWER AND RAPID DECELERATION ON INTERSTATE FREEWAY WHEN TRAVELING AT HIGHWAY SPEED OF APPROX 65 MPH. TAKEN TO TOYOTA DEALERSHIP AND THEY REPLACED THE CONTROL MODULE. THE SERVICE TECHNICIAN SAID THAT IT WAS A PROBLEM THEY DESCRIBED AS A "HICCUP" OF THE COMPUTER, AND AN ISSUE WHICH WITH THEY WERE FAMILIAR. IN CHECKING THE GOVERNMENT RECORDS AND ALSO THOSE OF TOYOTA, THIS VEHICLE DOES NOT APPEAR TO BE A PART OF ANY RECALL CAMPAIGN. *TR
NHTSA ODI #10315496
Mileage unknown · Feb 24, 2010
Vehicle Speed Control
GAS PEDAL HAS, APPROXIMATELY SEVEN (7) TIMES, BECOME CAUGHT ON THE FLOOR MAT DUE TO THE FLOOR MAT NOT BEING SECURED, IN ANY FASHION, TO PREVENT IT FROM SLIDING UP AND UNDERNEATH THE GAS PEDAL. WHILE MY CAR IS NOT PART OF THE TOYOTA "VOLUNTARY" RECALL, I FEEL THIS IS WORTHY OF A COMPLAINT FORM. *TR
NHTSA ODI #10313661
14,500 miles · Feb 20, 2010
Electrical System
2007 MATRIX ELECTRONIC CONTROL MODULE MALFUNCTIONED ON FEBURARY 4 2010. MY MATRIX HAS LESS THAN 15,000 MILES AT THE TIME OF THE INCIDENT. THE CAR STOPPED RUNNING AND I HAD FAILURE OF MULTIPLE COMPONENTS OF THE CAR. IT WAS DANGEROUS AS THE CAR WOULD NOT RESTART AND I HAD DIFFICULTY PUSHING THE CAR TO SAFE PLACE. *TR
NHTSA ODI #10312422
27,000 miles · Feb 16, 2010
Vehicle Speed Control
I WAS IN A GIANT FOOD STORE PARKING LOT GOING 5 TO 10 MPH. I WAS PULLING UP IN THE PICKUP LANE TO GET MY GROCERIES. UPON COMPLETING A SHARP LEFT TURN AND GETTING READY TO STOP MY ENGINE REVVED UP AT A VERY HIGH RATE WITHOUT PUSHING THE ACCELERATOR DOWN HARD. I PUT MY FOOT ON THE BRAKE AND PUT THE CAR IN NEUTRAL. THE ENGINE CONTI…
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I WAS IN A GIANT FOOD STORE PARKING LOT GOING 5 TO 10 MPH. I WAS PULLING UP IN THE PICKUP LANE TO GET MY GROCERIES. UPON COMPLETING A SHARP LEFT TURN AND GETTING READY TO STOP MY ENGINE REVVED UP AT A VERY HIGH RATE WITHOUT PUSHING THE ACCELERATOR DOWN HARD. I PUT MY FOOT ON THE BRAKE AND PUT THE CAR IN NEUTRAL. THE ENGINE CONTINUED A HIGH ACCELERATION RATE. I TURN THE ENGINE OFF. THE FLOOR MAT WAS NOT NEAR THE ACCELERATOR. I HAD ONLY BEEN GOING 5 TO 10 MPH. THIS HAPPENED FEB 14, 2010. THE ONLY THING UNUSUAL LATELY WAS THAT MY VEHICLE COMPUTER CHIP PART # 89661-02K21 WAS REPLACED ON OCTOBER 15, 2009. 2007 TOYOTA MATRIX. *TR
NHTSA ODI #10310797
52,000 miles · Feb 14, 2010
Fuel System, Gasoline
SINCE I BOUGHT MY TOYOTA MATRIX 2007 EVERY TIME I FILL THE GAS TANK NO MATTER WHICH GAS STATION I USE, THE GAS ALWAYS SPILLS ALL OVER FROM THE GAS TANK. I THOUGHT I IT WAS BECAUSE I WAS DOING SOMETHING WRONG. IT WAS NOT UNTIL THE CAR REACHED 50,000 MILES LAST MONTH THAT I CONTACTED BALISE TOYOTA IN WEST SPRINGFIELD, MA AND BERN…
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SINCE I BOUGHT MY TOYOTA MATRIX 2007 EVERY TIME I FILL THE GAS TANK NO MATTER WHICH GAS STATION I USE, THE GAS ALWAYS SPILLS ALL OVER FROM THE GAS TANK. I THOUGHT I IT WAS BECAUSE I WAS DOING SOMETHING WRONG. IT WAS NOT UNTIL THE CAR REACHED 50,000 MILES LAST MONTH THAT I CONTACTED BALISE TOYOTA IN WEST SPRINGFIELD, MA AND BERNADI TOYOTA IN FRAMINGHAM, MA WHERE I BOUGHT THE CAR TO INFORM THEM OF THE PROBLEM. THEY SAID IT WAS NOT THEIR ISSUE SINCE THE CAR IS NO MORE UNDER WARRANTY AND THAT I HAD TO PAY 200 DOLLARS TO HAVE THE PROBLEM DIAGNOSED AND PAY HUNDREDS MORE TO HAVE THE PROBLEM RESOLVED. THIS IS A SERIOUS SAFETY HAZARDS WHICH SHOULD HAVE BEEN TAKEN SERIOUSLY BY TOYOTA AND ITS DEALERS. I SEARCHED THE INTERNET AND FOUND OUT THAT THERE WERE HUNDREDS IF NOT THOUSANDS OF COMPLAINTS ABOUT THE GAS NOZZLE NOT STOPPING WHEN THE GAS TANK OF THE 2007 MATRIX IS FULL. *TR
NHTSA ODI #10310377
44,650 miles · Feb 9, 2010
Engine And Engine CoolingFire
I WAS DRIVING HOME FROM WORK WHEN I NOTICED THE DOOR LIGHT WAS ON THE DISPLAY CONSOLE IN MY CAR. I WAS AT A RED LIGHT AND CHECKED TO SEE IF MY DOOR WAS OPEN, IT WASN'T, THE DOOR LIGHT REMAINED ON. I CONTINUED DRIVING, BUT SMELLED PLASTIC BURNING. I LOOKED DOWN, SAW ORANGE FLICKERS AND REALIZED MY CAR WAS ON FIRE. THE FIRE W…
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I WAS DRIVING HOME FROM WORK WHEN I NOTICED THE DOOR LIGHT WAS ON THE DISPLAY CONSOLE IN MY CAR. I WAS AT A RED LIGHT AND CHECKED TO SEE IF MY DOOR WAS OPEN, IT WASN'T, THE DOOR LIGHT REMAINED ON. I CONTINUED DRIVING, BUT SMELLED PLASTIC BURNING. I LOOKED DOWN, SAW ORANGE FLICKERS AND REALIZED MY CAR WAS ON FIRE. THE FIRE WAS BURNING IN THE DRIVERS SIDE DASH, IT WAS CONTAINED BEHIND A SMALL STORAGE COMPARTMENT. I TRIED DESPERATELY TO PUT THE FIRE OUT, THREW WATER AND LEFT OVER SODA ON IT, BUT I THINK I ACTUALLY MADE IT WORSE. I SCREECHED INTO A GAS STATION, PUT THE FIRE OUT, AND CALLED 911. THE FIRE DEPARTMENT CAME OUT AND SAID I DID EVERYTHING RIGHT. I AM NOW HAVING DIFFICULTY GETTING MY CAR INTO A BODY SHOP. THE INSURANCE COMPANY I AM WITH HAS YET TO TOW THE VEHICLE AND NOW I FIND IT IS COSTING ME OUT OF POCKET EXPENSES, DUE TO MY INSURANCE NOT ROLLING OVER TO COVER A RENTAL. I AM EXTREMELY FRUSTRATED. I DID CALL TOYOTA, WHO SAID I COULD TOW MY CAR IN, BUT THE CAR IS "NO LONGER UNDER WARRANTY" PER THE SERVICE GUY. I WOULD LIKE ADVICE AS TO WHAT TO DO. I AM WAITING FOR MY INSURANCE COMPANY TO TOW THE CAR TO A LOCAL BODYSHOP, BUT AM EXTREMELY WARY OF HAVING A CAR THAT HAS BEEN ON FIRE REPAIRED. *TR
NHTSA ODI #10308210
Mileage unknown · Feb 4, 2010
Electrical System
THE COMPUTER OF MY 2007 TOYOTA MATRIX SUDDENLY DIED WHILE I WAS ON THE HIGHWAY AND I WAS FORCED TO MANEUVER TO THE SIDE OF THE ROAD. I WAS LUCKY THAT I WAS ABLE TO PULL OVER WITHOUT AN ACCIDENT. *JB
NHTSA ODI #10306008
73,400 miles · Feb 3, 2010
Fuel System, Gasoline
I OWN A 2007 TOYOTA MATRIX THAT WAS EXPERIENCING UNEXPLAINED SURGING AND ACCELERATION WHILE AT A STOP AND AT IDLE. THE ENGINE WOULD REV UNEXPECTEDLY CAUSING THE CAR TO LURCH FORWARD. THIS HAPPENED WHILE SITTING AT A STOP WITH MY FOOT ON THE BRAKE. I TOOK THE MATRIX TO THE DEALER BUT THEY COULD NOT FIND WHAT THE PROBLEM WAS UN…
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I OWN A 2007 TOYOTA MATRIX THAT WAS EXPERIENCING UNEXPLAINED SURGING AND ACCELERATION WHILE AT A STOP AND AT IDLE. THE ENGINE WOULD REV UNEXPECTEDLY CAUSING THE CAR TO LURCH FORWARD. THIS HAPPENED WHILE SITTING AT A STOP WITH MY FOOT ON THE BRAKE. I TOOK THE MATRIX TO THE DEALER BUT THEY COULD NOT FIND WHAT THE PROBLEM WAS UNTIL THE CHECK ENGINE LIGHT CAME ON. THE CAR FINALLY GO TO A POINT WHERE IT WOULD REV UP BY ITSELF TO AS MUCH AS 4000 RPM. IT FINALLY GOT TO A POINT WHERE IT WAS UNDRIVABLE. I TOOK THE CAR TO THE DEALER AND AFTER 2 DAYS IT WAS DETERMINED THAT THE ELECTRONIC THROTTLE BODY WAS MALFUNCTIONING. THE DEALER IS CURRENTLY REPLACING THE ELECTRONIC THROTTLE BODY AT A COST OF $1,350. I BELIEVE THAT THIS IS A PROBLEM THAT EFFECTS MORE TOYOTA MODELS AND YEARS THEN WHAT HAS CURRENTLY BEEN RECALLED. *TR
NHTSA ODI #10304165