2006 Toyota Matrix

TAKATA RECALL I FINALLY RECEIVED MY INSTRUCTIONS FOR REPLACING THE DANGEROUS PASSENGER AIRBAG ON MY TOYOTA MATRIX AFTER CLOSE TO A YEAR OF WAITING ON THEIR FOLLOW-UP. WHEN I REACHED OUT TO MY LOCAL TOYOTA DEALERSHIP, MCGEORGE TOYOTA IN RICHMOND VA, I WAS TOLD THAT THEY HAD TO ORDER THE PART AND IT WOULD BE 3 MONTHS BEFORE IT COULD BE FIXED. I SUPPOSED FREE REPAIRS ARE MUCH MORE DIFFICULT TO SCHEDULE.

I JUST HEARD ANOTHER PASSENGER WAS KILLED BY AN AIR BAG IN A TOYOTA PRODUCT. I WAS TOLD OVER 6 MONTHS AGO BY TOYOTA I WOULD BE CONTACTED FOR A REPLACEMENT AIRBAG. I FINALLY GOT A REMEDY NOTICE FROM TOYOTA TO CONTACT MY DEALER AND SEE ABOUT GETTING IT FIXED. MY DEALER SAID THEY ONLY CAN DO 7 AIR BAG REPLACEMENTS A WEEK AND IT WOULD BE 8-9 MONTHS BEFORE THEY COULD GET TO MY CAR. I CONTACTED TOYOTA US HEADQUARTERS AND THEY SAID IT SHOULD ONLY BE 2-3 WEEKS. (REF # 1604011854) . I CONTACTED THE DEALER AGAIN WHO REITERATED IT WOULD BE 8-9 MONTHS. THIS DELAY SEEMS LIKE A STRATEGY ON TOYOTA'S PART AND NOT A SHORTAGE OF PARTS. WHO IS NEGLECTING THEIR DUTY ON THIS POTENTIALLY FATAL DEFECT. TOYOTA, THE DEALER, OR THE NHTSA. THIS IS UNACCEPTABLE. PEOPLE LOSING THEIR LIVES BECAUSE OF A LACK OF GOVERNMENT ACTION. IF THEY CAN'T FIX THE AIRBAG, THEY SHOULD PROVIDE OWNERS WITH CARS WITHOUT THE DEFECT. DO YOUR JOB. I AM CONTACTING MY CONGRESSMAN AND SENATORS ABOUT THIS.

AFTER RECEIVING THE NOTICE FROM TOYOTA, I SCHEDULED AN APPOINTMENT AND TOOK MY CAR IN TO HAVE THE RECALL FIXED - TAKING A DAY OFF OF WORK TO DO SO. I THEN TOOK A SHUTTLE RIDE HOME AND AFTER SEVEN HOURS OF WAITING I CALLED ASKING ABOUT THE STATUS OF MY CAR. AFTER ANOTHER SHUTTLE RIDE TO THE DEALER I FOUND OUT THAT THEY ONLY DID THE INSPECTION AND DID NOT FIX THE AIR BAG. THEY SAID THEY WOULD CALL ME WHEN THE PART WAS IN TO RESCHEDULE THE ACTUAL REPAIR. ALL I GOT WAS "SORRY FOR THE INCONVENIENCE." QUESTIONS: WHY DOES DOES TOYOTA SEND OUT A RECALL NOTICE WITHOUT ENSURING THAT THE DEALERSHIPS HAVE ALL OF THE NECESSARY PARTS TO HANDLE ALL OF THE RECALL REPAIRS? WHY WOULDN'T THE DEALER INFORM THE CUSTOMER ABOUT THE PARTS SITUATION BEFORE THEY BRING THEIR CAR IN TO BE FIXED? HOW WILL I BE COMPENSATED FOR THE SEVEN HOURS OF WAGES THAT I GAVE UP TO GET MY CAR FIXED? HOW MANY HOURS WILL I LOSE FOR THE SECOND REPAIR? HOW MANY OTHER CUSTOMERS ARE HAVING A SIMILAR EXPERIENCE????

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 04/12/16 *BF

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 TOYOTA MATRIX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2006 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL. I RECEIVED A RECALL LETTER FROM THE MANUFACTURER IN AUGUST OF 2015. IT IS NOW 1/22/16 AND THE PROBLEM HAS STILL NOT BEEN ADDRESSED. I CALLED TOYOTA CUSTOMER SERVICE ON 10/22/15 AND THEY INFORMED ME THAT THE REPAIRS WERE CURRENTLY IN PHASE 2 AND THAT CALIFORNIA WAS PHASE 4. SINCE THEN, I HAVE HAD TO RENT A CAR ON ONE OCCASION WHEN I NEEDED TO ACCOMMODATE 4 PASSENGERS AND UNLESS THIS GETS FIXED BY MID-MARCH, I WILL LIKELY NEED TO RENT A CAR FOR 4 DAYS FOR A FAMILY TRIP. THIS IS NOW COSTING ME MONEY WHICH I SHOULD NOT HAVE TO PAY IF MY CAR WAS SERVICED IN A REASONABLE TIME-FRAME. IT'S NOW BEEN 5 MONTHS SINCE RECEIVING THE RECALL NOTICE AND I HAVE YET TO RECEIVE A LETTER AS TO WHEN I CAN GET MY CAR FIXED. FRANKLY, THIS IS VERY UNACCEPTABLE AND I FEEL THAT IF TOYOTA CAN'T MAKE THIS RIGHT, THEN THEY SHOULD PAY FOR THE RENTAL CAR I WILL NEED IN MARCH.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/07/16*LJ UPDATED 04/11/16.*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/04/16*LJ UPDATED 12/13/2017*JS