2005 Toyota Matrix

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR BAG SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED CAUSING THE VEHICLE TO DRIVE INTO AN INTERSECTION. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE BUT REPLACED THE MASTER BRAKE CYLINDER HOWEVER THE FAILURES PERSISTED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) WAS RECEIVED IN AUGUST 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) WAS RECEIVED IN AUGUST OF 2015. THE CONTACT WAS INFORMED THAT THE REMEDY FOR THE RECALL WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE REASON I AM FILING THIS COMPLAINT IS I DON'T FEEL TOYOTA'S AIRBAG RECALL IS ADEQUATE. I PURCHASED A FOUR PERSON SEDAN TO CARRY FOUR PEOPLE. TOYOTA IS TELLING ME IT ISN'T SAFE FOR A PERSON TO RIDE IN THE FRONT PASSENGER SEAT, BECAUSE OF THIS RECALL. I FEEL I NEED TO NOT ONLY HAVE MY VEHICLE REPAIRED BUT I NEED TOYOTA TO PURCHASE MY CAR BACK AT MARKET VALUE OR GIVE ME A LOANER THAT WILL CARRY FOUR PASSENGERS UNTIL MY VEHICLE IS FIXED. IT IS UNACCEPTABLE FOR THEM TO ASK ME TO NOT USE MY VEHICLE FOR WHAT I PURCHASED IT FOR. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

I RECEIVED A RECALL NOTICE FOR PASSENGER AIR BAG INFLATORS WHICH MAY BE DEFECTIVE WHEN IN CONTACT WITH MOISTURE. I RECEIVED THIS NOTICE 8/15/15 BUT THE DATE OF THE RECALL ON THE WEBSITE IS 6/15/15 - A DIFFERENCE OF 2 MONTHS! I CALLED THE TOYOTA RECALL HOTLINE AND WAS INFORMED THAT THERE IS NO REMEDY FOR MY LOCATION, EVEN THOUGH I INFORMED THE REPRESENTATIVE THAT MY CAR WAS PURCHASED USED AND CAME FROM A BEACH AREA IN SOUTHERN CALIFORNIA - A HUMID AND MOIST AREA. I WAS INFORMED THAT THERE IS NO ESTIMATED DATE WHEN PARTS WILL BE AVAILABLE IN MY LOCATION BUT TO NOT ALLOW PASSENGERS IN THE FRONT SEAT. THIS IS CERTAINLY NOT REASONABLE AND VERY INCONVENIENT. IT IS RIDICULOUS TO HAVE A RECALL AND NOT HAVE PREPARED BY ORDERING NECESSARY PARTS. I AM EXTREMELY DISSATISFIED WITH THE "TOYOTA EXPERIENCE" AND AM MORE THAN PEEVED THAT I HAVE TO WAIT FOR WHO KNOWS HOW LONG TO FIX THE SITUATION. UNTIL THEN, WHAT DO I DO? I USE MY CAR FOR WORK AND FREQUENTLY DRIVE CLIENTS, FRIENDS AND RELATIVES TO VARIOUS LOCATIONS.

I DO NOT KNOW THE EXACT DATE OR MILEAGE BECAUSE I JUST DISCOVERED THIS SITE BUT MY DEALER WOULD KNOW. MY AIRBAG SENSOR LIGHT RANDOMLY COMES ON AND STAYS ON FOR SEVERAL DAYS TO A WEEK. I HAD DEALER LOOK AT IT AND THEY SAID THERE WAS NO PROBLEM....JUST A FAULTY LIGHT OR SOMETHING AND NOTHING NEEDED TO BE FIXED. ALSO, CLOCK NOW WORKS OFF AND ON. I AM CONCERNED BECAUSE AFTER READING INFORMATION AT OTHER SITES, THE INFORMATION SAYS THAT THE AIRBAGS WILL NOT WORK IF THE SENSOR LIGHT IS ON. I HAVE ALSO READ THAT THE AIRBAG SENSOR LIGHT AND THE CLOCK ARE CONNECTED. I DO NOT WANT TO SPEND OVER $400 TO REPLACE A CLOCK BUT IT'S A WHOLE OTHER STORY IF MY AIRBAGS WILL NOT WORK WITHOUT A FUNCTIONING CLOCK THAT DOESN'T MESS UP THE AIRBAG SENSOR. I DON'T EVEN KNOW WHO TO ASK SINCE THE DEALER DOESN'T SEEMS TO REALIZE THIS EITHER.

TWO MONTHS AGO, I READ A NEWSPAPER ARTICLE ABOUT TAKATA AIRBAGS, SEARCHED MY VIN IN THE FEDERAL WEB SITE, AND DISCOVERED THAT MY 2005 TOYOTA MATRIX HAD BEEN RECALLED BECAUSE OF POTENTIALLY-LETHAL TAKATA AIRBAGS. I IMMEDIATELY CONTACTED BOTH THE TOYOTA DEALER THAT SERVICES MY CAR, AND TOYOTA CORPORATE. THEY ASSURED ME THAT I WOULD BE RECEIVING WRITTEN INFORMATION ABOUT THE RECALL, WHICH WOULD BE MAILED OUT THAT WEEK, BUT HAD NOTHING ELSE TO OFFER IN TERMS OF ADDRESSING THE SAFETY OF MY CAR. TWO MONTHS LATER, I STILL HAVE NOT RECEIVED A RECALL NOTICE FROM TOYOTA. WHEN I HAVE SPOKEN WITH THE DEALER OR TOYOTA CORPORATE, THEY TELL ME THEY HAVE NO IDEA HOW LONG IT MIGHT BE BEFORE THE PARTS ARE AVAILABLE OR THE TECHNICIANS TRAINED TO REPLACE THE FAULTY AIRBAG. TOYOTA ALSO REFUSES TO PROVIDE ANY REMEDIATION IN THE MEANTIME -- NO LOANER CAR, NO DISABLED AIRBAG, NOTHING. THE ONLY REASON I KNOW THAT MY CAR -- WHICH I SHARE WITH MY SON -- IS POTENTIALLY LETHAL IS BECAUSE I HAPPEN TO HAVE CHECKED MY VIN AFTER READING AN ARTICLE IN THE NEWSPAPER. IT IS ALSO UNCLEAR TO ME WHETHER THE DRIVER OF A CAR WITH THE FAULTY AIRBAG COULD BE INJURED OR KILLED IF THE PASSENGER AIRBAG DEPLOYS. TOYOTA'S INCOMPETENCE AND IRRESPONSIBILITY IN NOT NOTIFYING TOYOTA OWNERS, NOT ARRANGING FOR REPLACEMENT PARTS, NOT OFFERING ANY INTERIM REMEDIATION, AND NOT TRAINING TECHNICIANS TO MAKE NECESSARY REPAIRS IS LUDICROUS, AND, TO THE BEST OF MY UNDERSTANDING, VIOLATES FEDERAL LAW. OF COURSE I WILL NEVER BUY ANOTHER TOYOTA, BUT THIS TYPE OF POTENTIALLY LETHAL NEGLIGENCE IS NOT SOMETHING THAT SHOULD BE ADDRESSED BY MARKET FORCES. IT SHOULD BE ADDRESSED BY FEDERAL REGULATORS.

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.