2024 Toyota Land Cruiser Hybrid

The contact owns a 2024 Toyota Land Cruiser. The contact stated that while on an incline, after shifting the gear shifter to the drive, the vehicle had rolled backwards. Additionally, while driving approximately 35 MPH, the parking assist warning light illuminated, and the parking overview camera activated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. There was no fault found with the vehicle. The contact stated that the same failure had occurred with a 2025 Toyota Land Cruiser. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 4,000.

Brakes squeal in reverse. Loudly. Problem started after 3 months of ownership; purchased vehicle new. Toyota corporate and dealer notified. Dealer has had vehicle 3 times in the shop for the issue. Response was "No fix available." There is a TSB on this very issue for the Lexus GX550 (L-SB-0036-24). Wanted to put this issue on the NHTSA radar. This is a known issue on the [XXX]. Thank you for reading. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car was parked outside my house on 2/18/25 while I slept between work shifts. There had been no prior impact or damage to any of the glass, the vehicle has never been in an accident, and the glass is what was installed by the manufacturer. I am the only owner, it was purchased with only 4 miles on it. All windows/glass were intact when I left the car parked and entered my home. Approximately 10 hours later, I went to drive my car to work and the glass on the rear door on the driver's side was found completely shattered. There was no evidence of impact, nothing was stolen from the vehicle despite valuables being in plain sight, and review of camera footage from the entire day showed absolutely no attempts to touch, break, or enter my vehicle/glass. There was no evidence of impact from any objects either. At one point in the video, the very loud sound of tempered glass shattering and falling to the ground can be heard from my car (the window in question was not on the side where the camera was, so the glass falling cannot be seen). There were no people, vehicles, or objects that came anywhere near the vehicle during this time. Photos were taken, and the vehicle was taken to the dealer at the first available appointment less than 24 hours later on 2/19/25. This is a safety issue because despite no incident, glass exploded into my vehicle and if someone or a pet had been in the car, the glass would have hit them. There were no warnings or symptoms ahead of time that this would happen. Some of the glass can be made available for inspection upon request. The service technicians at the dealer immediately tried to tell me that there is no possible way for glass to shatter on its own without any impact, despite my notification to them that manufacturer's defects, like nickel sulfide inclusions, are a known possibility and being shown my video evidence. The glass/vehicle is currently being inspected by the dealer after my repeated insistence that they inspect it.

AC does not work in cold weather. Only blows 140 degrees when set to 60 or higher but blows 40 degrees on low. No in between. Took to dealer and they replicated the issue and agreed it needs to be fixed asap but can’t find anything wrong. They had a corporate master technician look at it a week later when the weather warmed up and he could not replicate the issue so nothing was done. It is now cold again and it only blows extremely hot on anything except low. Many other owners complaining about this issue online. PLEASE take this seriously it is making me have to sell the car if no remedy is done.

I am writing to express my concern regarding an incident that occurred during my visit to Suburban Toyota of Farmington Hills, Michigan on [XXX], around 3 PM EST. I was there to test drive a brand new 2024 Toyota Land Cruiser (VIN: [XXX] ). During the test drive, I noticed the vehicle had an empty gas tank with only 7 miles of range left. I stopped at a BP gas station and discovered that my salesperson, No’ah Edwards, had sent me on the test drive without a vehicle key, using only the remote start. This meant that if the vehicle had stopped for any reason, it could not be restarted. I reported the issue to Mr. Edwards, who arrived and restarted the vehicle using remote start again, providing me with a key for a Toyota Tacoma, which was not compatible with the 2024 Toyota Land Cruiser I was driving. As an automotive engineer with extensive experience driving various vehicles, I have never encountered such a lack of professionalism and customer care. Mr. Edwards' actions not only jeopardized my safety but also the safety of other drivers and pedestrians on the road. This level of negligence is unacceptable, and I am deeply concerned about the implications for other customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Loud squealing brakes when in reverse. Dealer confirmed the sound, performed an independent test drive to replicate the sound, but returned the vehicle with no solution. A few days into driving the vehicle and the sound is louder, but the dealership claims Toyota doesn't have a service bulletin despite widespread reports of the problem.

2024 Land Cruiser, purchased in July, 2024 has had 4 random hard downshifts when coming to a stop and then lunges forward as when a driver downshifts harshly in a manual car (keeping in mind that the land cruiser is an automatic and the driver is not intentionally down shifting). On the 4th occurance, I nearly rear ended a car. Fist occurance at approximately 250 miles and last occurance at approximately 1,200 miles. The car was taken to a local dealership on 11/04/24 but the dealership refused to further evaluate as Toyota headquarters informed them that the vehicle is sheduled to be evaluted by a Toyota regional technician. On 11/12/24, the toyota regional technician did not replicate the safety concern per the dealership and it was advised to go pick up the car. As of 11/18, the car remains in the local dealership due to my safety concerns. Toyota headquarters has not advised me or dealership on the next steps. No warning lights on the dash are present and Toyota does not consider this a safety issue as it has not been replicated. Concern of the car automatically braking without objects in front has been brought up to Toyota as well.

The automatic emergency braking is activated when no objects are in front of the car potentially resulting in being rear ended. The feature is so oversensitive that it is safer to deactivate it. Car taken to a local dealership and the concern was replicated with a dealership technician. The dealership refused to evaluate the safety concern any further as the car is being inspected by a Toyota regional technician. Additionally, the brakes squeak when in reverse but the concern has not been addressed by multiple dealerships or Toyota headquarters.