2021 Toyota Highlander

The Highlander only have 62000, miles and still has a new car smell ,but it need a transmission was told by service advisor that it could stop in the middle of the of traffic with no warning no engine light on dash nothing upon further research a lot of customers are having the same problem Please help Toyota has been my brand since 1996 and I’m sad that the don’t stand behind the brand for such a major issue

I purchased my new 2021 Highlander in Sept. of 2021. At about 70K miles, my car started making a whining or buzzing noise when accelerating. I took it to the Toyota dealership in Fort Collins, CO. They told me my transmission is failing. They stated I needed completely replaced for just a few dollars under $8000. They stated that the Highlander transmissions are on backorder for replacement. They said it could go completely in a year or a month, they didn't know but I couldn't get it fixed for months because of the backordered transmissions. There is no warning light or alert. This is very concerning since I commute at night alone long distances, or if the transmission goes while I'm on an interstate, etc...I did some research and found that prior to buying the car, Toyota was already aware of this problem as they issued a Technical Service Bulletin T-SB-0008-21 in February of 2021 yet they did not inform me or hold the cars for sale to correct what could cause accidents when the transmission fails. Upon further investigation, there are numerous people with this problem in their 2021 Highlanders. This needs to be addressed immediately and deserves a recall.

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Sport City Toyota(12650 Lyndon B Johnson Fwy, Dallas, TX 75228), were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On 2023, the bumper of my car fell while I was driving on the highway. At that time, I took my vehicle to the Toyota Dealership to get inspected and they inspected the vehicle and recommended me to take it to a Body Shop to get it repaired. I paid for the repairs from my pocket since they did not take any responsibility of the damages. On December 2023, I received a letter from Toyota telling me that my highlander has a recall due to bumpers felling off and needed to add some clips from the manufacturer. I opened a case and provided all the information requested by Toyota. At the end they asked me for a CCR document where none of the representatives I've spoke were able to explain what is this document. I provided receipts, Dealership inspection document, my car documents. Today 11.27.2024, I receive a letter telling me that they are not going to move forward with the reimbursement. The body shop that they recommended me does not provide a letter with the specific information they are asking me for. Toyota contacted them and confirmed they did the repairs and they still refused to pay for the manufacturer damages.

The vehicle pulls/jolts foward as I slow down at a stoplight. At first, I thought this was normal, but over the past year, I've noticed something unusual, possibly with the gear shifting. It has become more noticeable over time. It has happened enough where I almost get into a fender bender with the car in front of me. I started researching this issue and it's a common complaint among other Highlander vehicle owners. [XXX] . I reported this issue to the Toyota Dealership and all have stated this was normal. I have also seen other issues with the transmission with the similar year and build. Leading me to believe this car may have an early sign of transmission issues. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car out of no where once it hit 60k miles (which makes it fall off warranty) I start having transmission problems. It’s a 2021 which is very weird for that to happen. Bought it brand new. I was driving with my kids in the car on the highway and the car decelerates and I freaked out. I see that I’m not the only one that is having this issue and it looks like it’s 2020-2021 models that are having transmission issues and I think this needs to be something to get checked. Automatically after driving the car decelerates and you don’t know where or when it can be the rpm drops. Took it to the dealership they said it’s transmission but a brand new car right when it hits 60k miles then this happens.