NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
66 reportsClear category filterMileage unknown · Nov 12, 2025
Service Brakes
When I apply my foot to the brake pedal the car slows, but just as I am about to reach the final part it feels like the brake is let go and the vehicle goes forward and I have to push harder on the brake to stop the vehicle. This issue can cause me to run into a vehicle that is stopped. I have not taken it to a dealer yet. No…
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When I apply my foot to the brake pedal the car slows, but just as I am about to reach the final part it feels like the brake is let go and the vehicle goes forward and I have to push harder on the brake to stop the vehicle. This issue can cause me to run into a vehicle that is stopped. I have not taken it to a dealer yet. No warning signs on the dash. This has been going on for about a year now.
NHTSA ODI #11699050
Mileage unknown · Nov 10, 2025
Power TrainService BrakesSteeringCrashInjury
Vehicle had a very loud high pitch whining noise the rapid accelerated I was braking and brakes were not working vehicle screen was flashing Vehicle Malfunction. yes vehicle is available. I could not stop the vehicle I struck three signs and a lady fell down as i was approaching the the building very fast, hit a wrought iron b…
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Vehicle had a very loud high pitch whining noise the rapid accelerated I was braking and brakes were not working vehicle screen was flashing Vehicle Malfunction. yes vehicle is available. I could not stop the vehicle I struck three signs and a lady fell down as i was approaching the the building very fast, hit a wrought iron black fence and it fell on a park vehicle and then i hit a park vehicle and it stop i threw it in park. i am not sure. Insurance company After the vehicle accelerated there was a message saying VEHICLE MALFUNCTION, not before the accident.
NHTSA ODI #11698619
Mileage unknown · Oct 18, 2025
Service Brakes
My 2021 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first…
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My 2021 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first time my vehicle did this, it was very alarming and I had to take additional measures to slow my vehicle as I was driving downhill. My vehicle frequently demonstrates this problem, however, I did not report it to my local Toyota dealer because I read in an online chat group that it was a characteristic of this vehicle. Although the TSB recommends a Reprogram of the Brake Actuator Assembly Control Module, the repair is only covered under the Toyota Basic Warranty which is in effect for 36 months or 36k miles, whichever occurs first. My vehicle is past the warranty limit, and because I did not report it to my dealer previously, this repair is not covered under the TSB or the Toyota Basic Warranty. Toyota Highlander Hybrid model years 2020-2022 are affected. The Technical Service Bulletin was issued August 29, 2023, so if a 2020 model Highlander Hybrid has this problem, 2020 models would have already passed the warranty limit by the time the TSB was issued and thus would not be covered. This is a safety risk as drivers can lose control of the vehicle when braking, particularly when going downhill. The Warranty should be extended, or this problem should be elevated to a RECALL so that older affected vehicles, or those with higher mileage can be covered under warranty. Drivers should not have to pay for a recognized problem that affects the safety of this vehicle and has been identified in a Technical Service Bulletin. This problem puts drivers at risk of losing control of the vehicle and the problem can be mediated with a software reprogram. T-SB-0059.23 should be elevated to a RECALL, or extended regardless of age or mileage.
NHTSA ODI #11694237
Mileage unknown · Aug 20, 2025
Service Brakes
As your braking coming to a stop, the vehicle surges forward, feels like you lost your brakes and then it stops. If the car in front of you were to stop suddenly, you would hit them from behind. It had been going on for a while, but since it was my wife’s car she said she just stayed way back from the car ahead of her. I came wi…
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As your braking coming to a stop, the vehicle surges forward, feels like you lost your brakes and then it stops. If the car in front of you were to stop suddenly, you would hit them from behind. It had been going on for a while, but since it was my wife’s car she said she just stayed way back from the car ahead of her. I came within inches of hitting someone in early June 2025. I took the car to my Toyota dealer June 25, 2025 and they said there was a computer update for the braking system. It took away most of the problem, but it still surged.On August 19, 2025 I took the car back to the dealer where they had another computer update for the brakes. We will see if that works!! I feel it’s a safety issue, we should have been notified. Out of warranty cost me $348.01
NHTSA ODI #11681929
Mileage unknown · Jul 7, 2025
Electrical SystemService Brakes
Vehicle: 2021 Toyota Highlander XSE Approximate Mileage: 92,000 Location: Boerne, TX (Texas Hill Country) ⸻ 🔧 Summary of the Problem: My vehicle experienced serious electrical failure after heavy rainfall in the Texas Hill Country, where catastrophic flooding recently occurred. At a red light, the dashboard began flashing, p…
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Vehicle: 2021 Toyota Highlander XSE Approximate Mileage: 92,000 Location: Boerne, TX (Texas Hill Country) ⸻ 🔧 Summary of the Problem: My vehicle experienced serious electrical failure after heavy rainfall in the Texas Hill Country, where catastrophic flooding recently occurred. At a red light, the dashboard began flashing, power windows stopped working, and the electronic parking brake would not disengage. I was nearly rear-ended with my children in the car because the vehicle temporarily lost responsiveness. ⸻ 💧 Pattern of Issue: This problem only occurs after rain. Once the vehicle dries out, the systems return to normal. Toyota tested the battery and alternator and found no faults. The dealership and Toyota Corporate have been notified, but they have so far refused to approve a Goodwill Repair or perform deeper inspection for water intrusion into the fuse box, firewall harness, or Body Control Module (BCM). ⸻ 🧩 Suspected Cause: I believe there is water intrusion due to a design flaw, likely through the windshield cowl or firewall. Other Highlander XSE owners have reported nearly identical symptoms following rain exposure. Toyota has issued service bulletins in the past about water reaching electrical components in other models. ⸻ 📣 Safety Concern: This is a serious safety issue. A near-crash involving my children occurred. If Toyota does not resolve this issue and it leads to an accident, I will hold them fully accountable. I am reporting this so it can be formally investigated and linked with similar complaints.
NHTSA ODI #11671572
Mileage unknown · Jun 14, 2025
EngineFuel/propulsion SystemService BrakesCrash
Yesterday, as I do a couple times a month, I went to switch parking places, putting my 2021 Toyota Highlander where my 2007 Mazda was parked, in order to drive it and keep the battery from dying. After starting both cars I first moved the Mazda to make room for the Toyota. As I was slowly steering the Toyota at (idle speed) in…
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Yesterday, as I do a couple times a month, I went to switch parking places, putting my 2021 Toyota Highlander where my 2007 Mazda was parked, in order to drive it and keep the battery from dying. After starting both cars I first moved the Mazda to make room for the Toyota. As I was slowly steering the Toyota at (idle speed) into the now vacant parking spot, the car accelerated on it's own, prompting me to hit the brakes, but to no avail. The car jumped the curb hitting, knocking over and and damaging a large ceramic planter and small tree in my neighbor's yard. My split second reaction upon having no brakes and a run away car was to push it out of drive, which ended up putting the car into reverse, causing a harsh jolt, followed by the car accelerating again on it's own, in reverse towards another neighbor's garage. I live in a condo complex, so all of this took place within about 30 feet of forward/backward/forward motion. My second split second decision (with no brakes) to avoid smashing into the garage was throwing it back into drive, which sent it accelerating back towards the parking place again. This time I had the presence of mind to push the power button on the dash, allowing me to barely come to stop before jumping the curb again. Whole thing lasted about 15 seconds. I had an appointment to attend, so after a brief conversation explaining to my (now outside) neighbor what happened, I left in the older car. Returning later in the day I found damage to the front of my Toyota and wonder if my transmission is damaged as well. I'm reimbursing my neighbor today. I've not attempted to drive the Toyota since, and am seeking your advice on how best to proceed, whether I should initiate contact with Toyota regarding this incident, or is that something you should initiate? Please advise. Thank you.
NHTSA ODI #11666931
Mileage unknown · Jun 12, 2025
Service Brakes
My 2021 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The firs…
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My 2021 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first time my vehicle did this, it was very alarming and I had to take additional measures to slow my vehicle as I was driving downhill. My vehicle frequently demonstrates this problem, however, I did not report it to my local Toyota dealer because I read in an online chat group that it was a characteristic of this vehicle. Although the TSB recommends a Reprogram of the Brake Actuator Assembly Control Module, the repair is only covered under the Toyota Basic Warranty which is in effect for 36 months or 36k miles, whichever occurs first. My vehicle is past the warranty limit, and because I did not report it to my dealer previously, this repair is not covered under the TSB or the Toyota Basic Warranty. Toyota Highlander Hybrid model years 2020-2022 are affected. The Technical Service Bulletin was issued August 29, 2023, so if a 2020 model Highlander Hybrid has this problem, 2020 models would have already passed the warranty limit by the time the TSB was issued and thus would not be covered. This is a safety risk as drivers can lose control of the vehicle when braking, particularly when going downhill. The Warranty should be extended, or this problem should be elevated to a RECALL so that older affected vehicles, or those with higher mileage can be covered under warranty. Drivers should not have to pay for a recognized problem that affects the safety of this vehicle and has been identified in a Technical Service Bulletin. This problem puts drivers at risk of losing control of the vehicle and the problem can be mediated with a software reprogram. T-SB-0059.23 should be elevated to a RECALL, or extended regardless of age or mileage.
NHTSA ODI #11666516
Mileage unknown · Feb 27, 2025
Electrical SystemExterior LightingService Brakes
Since I got his vehicle i satated to the Toyota that having the breaks problem and dash is not working properly and blind spot is not working on time
NHTSA ODI #11645339
Mileage unknown · Jan 15, 2025
Service Brakes
While braking, the car often lurches forward (so much so that it will throw my head back against the headrest). It almost feels like the car accelerated even though I have my foot on the brake. It will "re-engage" but it is frightening and also unsafe if you are close behind another vehicle or object. I have also felt the car lu…
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While braking, the car often lurches forward (so much so that it will throw my head back against the headrest). It almost feels like the car accelerated even though I have my foot on the brake. It will "re-engage" but it is frightening and also unsafe if you are close behind another vehicle or object. I have also felt the car lurch forward while it was in park a few times. Again, completely scared me because I thought I was going to be pushed into my garage wall. These incidences do not happen every time but they shouldn't be happening at all. I understand the hybrid aspect of it with the brakes and expect a small sensation but to be lurched forward so much is completely unsafe. I initially told the dealership about the brake sensation shortly after punching the car in 2021 and was told there was nothing wrong. I now see hundreds of people posting on social media with the same problem. Toyota needs to do a recall and have this fixed. There are no warning lights or messages that appear when the problem takes place.
NHTSA ODI #11636049
Mileage unknown · Dec 19, 2024
Service Brakes
My brakes seem to have an issue at times and I am happy to provide it for inspection if needed. When traveling downhill with a slight curve to a stop at slower speeds, the car lunges forward for a second just after the brakes have been engaged. It does not happen all the time, but when it does happen it feels like you could cras…
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My brakes seem to have an issue at times and I am happy to provide it for inspection if needed. When traveling downhill with a slight curve to a stop at slower speeds, the car lunges forward for a second just after the brakes have been engaged. It does not happen all the time, but when it does happen it feels like you could crash into a car in front of you. This issue happens 2-4 times a month and has been happening since I purchased the vehicle. I recently found a Toyota forum with many people stating they have the same problem. Toyota does not seem to be aware of the issue when I have asked them. There have not been any warning lights etc. at any time during this issue nor any recalls with the issue. I am requesting it to be looked at by the manufacturer at the next scheduled service.
NHTSA ODI #11631677
Official recalls
4Mar 5, 2026
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
Consequence & remedy
Consequence: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
Remedy: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
Jun 18, 2024
Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
Remedy: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
Dec 20, 2023
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Oct 26, 2023
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Consequence & remedy
Consequence: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗