2020 Toyota Highlander

The contact owns a 2022 Toyota Corolla. The contact stated that while driving at an undisclosed speed, a passing vehicle suddenly attempted to merge lanes and struck the vehicle on the passenger side door at approximately 45 MPH. No warning lights were illuminated. The contact stated that the air bags did not deploy. The contact stated that she sustained pain in her right chest, head, and left arm, and medical attention was sought. A police report was filed. The vehicle was towed to a local tow lot, where it remained for further investigation. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,083.

I received a safety recall notice from Toyota (Recall No. 23TA15 / 23TB15) for the front passenger Occupant Classification System (OCS) sensors. The letter states that the airbag system may not deploy correctly and that the remedy is not yet available. I’m concerned for my safety and my passengers since the airbag system could fail in a crash. Toyota has not provided a repair timeline or an alternative vehicle. I’ve contacted my dealer and Toyota customer service but was told there’s no fix yet. I would like NHTSA to investigate the delay and require Toyota to provide an immediate remedy or alternate transportation. Symptoms: •Airbag light may remain on or system disabled •Unable to safely seat a passenger in the front seat •No repair currently available despite safety risk Remedy status: •Remedy not available

Vehicle: 2020 Toyota Highlander XLE VIN: [XXX] Mileage (approx): 78,000 Problem Description: My vehicle displays an SRS Airbag System Malfunction warning and a seatbelt chime that activates whether the passenger seat is occupied or not, and whether the buckle is latched or not. The chime stops after about a minute, but the SRS light remains on. This behavior matches a false passenger occupancy detection, which suggests the Occupant Classification System (OCS) sensor is still malfunctioning. My vehicle was included in Toyota Recall 23TA15 (NHTSA 23V865), and the dealer (Classic Toyota of Hampton) marked the recall as completed on September 9, 2025. However, the current symptoms are identical to those described in the recall, which indicates the recall remedy may not have corrected the defect. Toyota now claims the issue is due to the passenger seat buckle, but a buckle alone would not cause the system to chime when the seat is empty. I believe this is a continued failure of the OCS system, which directly affects the airbag and seatbelt safety system. Safety Concern: The ongoing fault may cause the passenger airbag to deploy incorrectly in a crash. I am concerned that the recall remedy was ineffective, leaving my vehicle unsafe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.