2017 Toyota Highlander

The contact owns a 2017 Toyota Highlander. The contact stated that while his wife was driving approximately 35 MPH, the vehicle lost motive power with several warning lights illuminated. The contact stated that an image with the brake pedal depressed was displayed. The contact was informed by his wife that the vehicle then stalled. The driver was unable to restart the vehicle and assistance was provided to push the vehicle to the side of the roadway. The driver was able to restart the vehicle after several attempts. The contact stated that the failure had reoccurred, and the vehicle was towed to a local dealer however, the dealer was unable to duplicate the failure. The contact stated that the failure reoccurred. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 110,000.

The contact owns a 2017 Toyota Highlander. The contact stated that while driving 50 MPH, the vehicle started jerking, the RPM decreased, and the vehicle started losing motive power. The message "Reduced Engine Power" was displayed. The contact stated that she came to a complete stop at a traffic light. The contact stated that while attempting to drive from a complete top, the vehicle stalled. The contact was able to restart the vehicle; however, the vehicle jerked increasingly while driving. The contact veered to the side of the road, where she remained. The contact stated that the failure had been occurring for months. The vehicle was previously taken to the dealer, where it was diagnosed and determined that the low-pressure fuel pump had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in the recall. The failure mileage was approximately 125,000.

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchasing the vehicle, there was an abnormal clicking sound coming from the front passenger’s side tire. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the wheel bearings needed to be replaced. The vehicle was then taken to the dealer where it was purchased, Norm Reeves Honda Superstore Huntington Beach (19131 Beach Blvd, Huntington Beach, CA 92648), and the contact was informed that no fault was found with the vehicle. The contact stated that the vehicle stalled while attempting to make a U-turn with an unknown message on the instrument panel. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken back to the dealer where it was purchased; however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,500.

The contact owns a 2017 Toyota Highlander. The contact stated that while driving approximately 50 MPH, the check engine warning light illuminated before the vehicle suddenly lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 101,000. The contact stated that they repaired the vehicle themselves and no longer wishes to continue with this complaint.

The contact owns a 2017 Toyota Highlander. The contact stated that the fuel pump failed. The contact stated that when the fuel tank was full, the vehicle failed to start-up. The vehicle was taken to a dealer however, the dealer had not performed a diagnostic test. The dealer cleaned the fuel injection system however, the repair did not correct the failure. The manufacturer informed the contact that the vehicle was not included in NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage was 75,000.

The contact owns a 2017 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The vehicle was taken to the dealer for the recall repair. After the recall repair, the check engine warning light remained illuminated. The vehicle was taken back to the dealer and the fault code reader indicated that there was a failure with cylinder 3. The contact was informed that the engine needed to be taken apart to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 68,000.

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED PASSPORT TOYOTA (5001 AUTH WAY, CAMP SPRINGS, MD 20746, (301)899-6000) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER AUTONATION TOYOTA LOCATED AT 18700 STUDEBAKER RD, CERRITOS, CA 90703 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE DEPRESSING THE ACCELERATOR PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. FRED ANDERSON TOYOTA OF CHARLESTON (2100 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 203-9032) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.