2002 Toyota Highlander

COMPLETE TIRE NUMBER IS DOT M65LB3DTL3901, AND IS BEING SAFE KEPT BY GOODYEAR DISTRIBUTOR. VEHICLE WAS -THANK GOD- PARKED FOR ABOUT HALF AN HOUR AND WHEN I RETURNED TO IT THE FRONT PASSENGER SIDE TIRE WAS FLAT. THE CAR DID NOT EVEN HIT A POTHOLE ALL DAY LONG AND OUT OF THE BLUE I HAD AFLAT. AFTER FILLING IT WITH FIX A FLAT I DROVE FOR SOME TWO MILES TO REPAIR IT. AT FIRST THE MECHANIC FOUND NOTHING SUSPICIOUS OTHER THAN THE SMALLEST OF NAILS BUT AFTER REMOVIG IT AND PATCHING THE HOLE HE ATTEMPTED TO FILL IT BACK WHEN HE REALIZED THE TIRE WAS LOSING AIR VERY FAST. THE OUTSIDE WALL OF THE TIRE WAS CRACKED FROM THE INSIDE OUT. THE TIRE WAS TAKEN TO THE GOODYEAR DISTRIBUTOR YESTERDAY AND NOT ONLY DID THEY INSIST THERE IS NO GUARANTEE ON THE TIRE SINCE IT IS NOT A MANUFACTURING DEFECT BUT THAT THE PROBLEM POSES A SAFETY RISK. I MOST CERTAINLY DO NOT AGREE AND HOPE YOU DO TO. THE DISTRIBUTOR AGREED TO HOLD THE TIRE UNTIL THE PROPER AUTHORITIES HAD THE OPPORTUNITY TO TAKE A LOOK AT IT, IF THEY SO DESIRED. THERE IS CLEARLY A MANUFACTURING PROBLEM. NEEDLESS TO SAY, MY WIFE AND I ARE VERY CONCERNED FOR OUR GRADSON'S SAFETY,. PLEASE TAKE A LOOK AT IT BEFORE LIFES ARE LOST. THANK YOU. *AK

THIS IS A 4-DOOR MODEL. WHEN FRONT WINDOWS ARE CLOSED AND REAR DOOR WINDOWS ARE LOWERED IT SOUNDS LIKE AN AIRPLANE FLEW OVER THE BACK SEAT; NOISE CREATED IS HORRENDOUS. YOU CANNOT CONTINUE DRIVING WITH THE NOISE. ROLLING DOWN "A" FRONT WINDOW ELIMINATES THE PROBLEM. I CAN'T IMAGINE THE CONSEQUENCES OF SOMEONE HAVING A DOG IN THE BACK SEAT AND ROLLING DOWN A REAR WINDOW SO THEY DON'T MESS UP THE GLASS.*AK

ON TWO OCCASIONS, WHILE DRIVING, THE SUNLIGHT WOULD SHINE THROUGH THE FRONT PASSENGER SIDE WINDOW, REFLECTING OFF THE SHINY WOOD LIKE PANEL OVER THE GLOVE COMPARTMENT BLINDING THE DRIVER, THIS OCCURED FOR OVER AN HOUR ON BOTH OCCASIONS, CONSUMER TRIED AND HELD NEWSPAPERS AND ROAD MAPS AGAINST THE WINDOW TO BLOCK THE SUN RAYS, BUT THE TRIM IN THE CAR WAS TOO LONG AND RECAPTURED THE SUNLIGHT AS THE HIGHWAY CURVED, MANUFACTURER HAS BEEN NOTIFIED OF THIS DESIGN FLAW. *TT

WHILE DRIVING A TOYOTA HIGHLANDER, THAT WE LEASED ON 01/08/2002, WE NOTICED THAT THE VEHICLE HAS A PROBLEM: WHEN THE WINDOWS ON THE REAR DOORS ARE LOWERED, THE VEHICLE MAKES A VERY LOUD TURBULANCE NOISE AND VIBRATION OCCURS, THAT MAKES THE VEHICLE DIFFICULT TO STEER. ON 01/12/2002, ACCOMPANIED BY MY BROTHER-IN-LAW, WE VISITED TOYOTA OF CERRITOS, WHERE I HAD LEASED THE TOYOTA HIGHLANDER, AND ADVISED THEM OF THIS PROBLEM. THE SALES MANAGER DALE POGODA, SAID " THEY HAVE RECEIVED MANY COMPLAINTS IN REGARDS TO ALL OF THE TOYOTA HIGHLANDERS AND IT IS MANUFACTURERS DEFECT, AND THAT ALL THAT THEY ARE WORRIED ABOUT IS GETTING THE VEHICLES OFF THERE LOT". I HAVE CONTACTED THE CUSTOMER SERVICE MANAGER AT TOYOTA OF CERRITOS, CROWN TOYOTA'S SERVICE DEPARTMENT, TOYOTA REGIONAL OFFICE CASE NO. 200201160431, AND FOLLOWED THE ARBITRATION PROCESS. THEY ADVISED US THAT THIS IS A NORMAL CONDITION OF THE TOYOTA HIGHLANDER DUE TO THE SHAPE OF THE VEHICLE. I HAVE DRIVEN MANY SUV'S LIKE THE DODGE DURANGO, FORD EXPEDITION AND CHEVY TAHOE'S. AND NONE OF THESE VEHICLES HAVE THIS PROBLEM, I FEEL THAT I HAVE A TRUE ISSUE THAT NEEDS TO BE ADDRESSED BEFORE AN VEHICLE ACCIDENT OCCURS DUE TO THIS PROBLEM. THANK YOU FOR YOUR TIME. *AK