2024 Toyota Corolla Cross

The contact owns a 2024 Toyota Corolla Cross. The contact stated that twice while driving at various speeds and slowing down to make a turn, the brake pedal was depressed but the vehicle failed to slow down as intended and the steering wheel locked up. During the first failure, while the contact’s husband was driving, the vehicle lost power. The vehicle was driven to a gas station and then restarted. The vehicle was then taken to the residence. The contact stated that during the second failure, while the contact was driving at an undisclosed speed, the brake pedal was depressed and the vehicle failed to slow down, and the steering wheel locked up. The vehicle ran over a sidewalk with cinderblocks and stopped sideways in the middle of two lanes. The contact attempted to move the vehicle, but the vehicle lost power. The vehicle was restarted and then moved to the side of the road safely. The contact stated that the seat belt failed to tighten. The contact sustained neck, shoulder, back, and head injuries with dizziness. Medical attention was needed. A Police report was filed, but the information was not available. The vehicle was then towed to a tow yard. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.