2022 Toyota Corolla Cross

I received the engine maintenance required notification on 7/11. On 7/13, I called my Toyota to make an appt to bring it in at 9 AM. The ran diagnostics for $180 and then the test results said the engine coolant valve is stuck open or closed but either is dangerous because my car could overheat. This is a $850 repair. It sounds like this same part was used on another Toyota suv and the warranty was extended for those so this part needs to be recalled or warranty extended for the 2022 Toyota Corolla Cross as well. I was waiting for this repair to be done for 5 hours total.

VEHICLE: 2022 Toyota Corolla Cross L FWD MILEAGE: 40,000 miles DATE OF FAILURE: [Insert date] DEFECT DESCRIPTION: My vehicle's coolant bypass valve (part #16671-F2010) has failed, causing coolant leaks and triggering error codes. An independent shop diagnosed the issue as a defective coolant bypass valve before I took it to the Toyota dealership for confirmation. SAFETY CONCERN: This is a known defect affecting multiple Toyota models from 2019-2023. Coolant bypass valve failures can lead to engine overheating, potential engine damage, and loss of vehicle control if the engine fails while driving. This creates a serious safety hazard. MANUFACTURER RESPONSE: Toyota issued Customer Support Program 24TE04 covering this exact defect for 2020-2021 Corollas and certain RAV4 models. However, they arbitrarily excluded 2022-2023 Corolla Cross vehicles despite using THE IDENTICAL DEFECTIVE PART (F0010 coolant bypass valve) in all gas models through early 2024. Toyota dealership charged me $99 for a diagnostic to confirm what was already known. The repair quote was nearly $1,000. Toyota Corporate denied goodwill assistance, stating they only provide it to "loyal customers" who have spent significant money on servicing or own multiple Toyotas. CONSUMER IMPACT: This is the same defect that led to the class action lawsuit Barrientos v. Toyota. Toyota settled privately and created CSP 24TE04, but deliberately excluded newer model years with the same defective part. Consumers with 2022-2023 vehicles are forced to pay $900-1,300 out-of-pocket for a manufacturing defect that Toyota has already acknowledged in other model years. REQUESTED ACTION: I am requesting NHTSA investigate why Toyota's Customer Support Program excludes 2022-2023 model years when they contain the identical defective coolant bypass valve. Toyota should be required to extend CSP 24TE04 to cover ALL vehicles with part #16671-F2010 or F0010, regardless of model year.

under normal driving conditions on a state highway the Engine Malfunction error displayed on my Multi-Information Display. The error indicated that I find a dealership and have the car inspected. The error would go off then come back during acceleration. after two days at the local Toyota Dealership I was told the Coolant Bypass Valve was stuck in the closed position and it would have caused stalling during acceleration and engine overheating at normal speeds. the dealership replaced the valve and flushed the 100K coolant at my expense of over $800. The issue reappeared moments after I took delivery of the repaired vehicle as I was accelerating onto the highway from their parking lot. this is a well known issue that affects 2019-2023 Camry and RAv4 models and I believe the 2022 Corolla Cross has the same defective part in its engine (all engines come from Japan) no matter where the vehicle is assembled.

It was around 7pm. It was raining & wipers were on. Auto stop/start setting is on. I was at a stop light waiting to turn left. The light turns green and I try to go, but the engine stalled. I was unable to move forward into the lane, and turn the wheel. A sign on the dashboard showed up saying "engine stopped, steering power low". I try to the turn the wheel and was unable to, I tried to turn off the engine and the car shuts off. I turn the key again to start the car but it wasn't starting. It was about 3 min until the car engine throttles on and I pull over to the left into the parking lot. It was really scary. I managed to get home, which was less than a mile away. Grateful I got home. My safety was at risk at a busy and rainy intersection. Many cars went around me.

I was driving in the rain using the windshield wipers came to a stop and the engine start stop. The engine stopped and a warning sign came on saying the engine is stopped. \ power fluid low/ The steering wheel also would not turn. I had to put my hazard lights on, put the car in park and then restart the car.. this could be dangerous if I had been on the freeway.

On [XXX] at [XXX], my 2022 Corolla Cross popped up with the message “Engine Maintence Required Visit Your Dealer.” I sat on the phone with Toyota for an hour and a half scheduling and asking for help. I got my car in July of 2024, I only had driven my car for a MONTH when this happened. It was a certified GOLD used toyota vehicle. I went to Lia Toyota of Northampton at 9:00am for my appointment and they could not get me a diagnosis until Monday morning. I drove 100 miles across the state to Ira Toyota of Danvers to get my car looked at. I was in the waiting room for six hours waiting to hear updates— I didn’t get one until two and a half hours of waiting. They said it was a COOLANT BIPASS VALVE issue. And it was a serious one. This was a SERIOUS danger to me and my car. I had to drive 100 MILES to get it fixed. HOWEVER: to get this fixed I missed 6 HOURS of Work, totalling to 195.96 dollars in MISSED payroll. I also had to take TWO HOURS (another 65.32) to get my car fixed. I also spent half a tank of gas to get there (20 dollars). I also missed CLASS on Friday to go to and from my appointment (1.5 hours of missed classes/work). I had a LOT of emotional strain during this. I was ping ponged across the state and told very scary stuff. I am absolutely appalled by this and I want to make sure my voice is heard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When driving in the rain and my start/stop function is turned on, my car will turn off and make a loud beep with a message stating “engine stopped steering power low”. The check engine light and the power steering light pop up on the dashboard and I have to restart the car. This happens in the middle of traffic and is scary to think that it can happen any time while I’m driving. My car has less than 15,000 miles on it. This has happened numerous times, but more and more frequently lately.

I experienced 4 near-death experiences by this car. 1. 10/14/23 Car caught on fire. Car was parked and turned off. Everything inside was shut off. When I stepped out the car, the engine was still running but it sounded loud like a lawnmower. I went back into the car and turned it back on. Several lights and system malfunction messages displayed on dashboard. I turned off the car and everything inside shut off. When I stepped out the car, the engine was still on, sounded like a lawn mower, and caught on fire. Estimator from my insurance couldn't identify the issue and had car taken to dealership services. I contacted Toyota corporate who claimed they would send an investigator, but he never came. Dealership replaced engine and engine harnesses that burned, and discharged car to me on 12/05/23. 2. 01/09/24 while driving on the highway at 65 mph, my engine shut off and steering wheel locked. I had a difficult time getting into the left shoulder to safety. Several system malfunction msgs displayed on dashboard. Car was towed to dealership services that evening. I had an appt for 8:15AM the next day. Servicer from Toyota dealership called me at 8:34 AM and told me to come pick up my car because they couldn't find anything wrong with it. I refused and explained the dangerous situation. Master mechanic ran more tests and couldn't find the issue so discharged the car back as is on 1/13/24. 3. 2/5/24, driving on highway at 65 mph, engine shuts off and steering wheel locked. I had a difficult time getting into the right shoulder to safety again. Several system malfunctions displayed on dashboard. Car was towed to dealership services. Servicer from Toyota calls again and tells me to pick up vehicle. They said they didn't find any issues with car. I begged them to run more tests. 2/14/24 They found "starter" part to be defected. Starter replaced and car discharged on 2/27/24. 4. 2/28/24 Driving on highway again, system malfunction msgs displayed. Car now in dealership. 4.