2024 Toyota Camry

I'm writing this for my father because he might not have the technical capacity to do this. He is [XXX] old. He bought a car last year brand new from Toyota. It is a Hybrid Camry that has some options that allow the car to follow traffic, lane keep etc. On [XXX] he had a Hybrid System Malfunction that caused the car to accelerate while at a traffic light ready to turn left. The acceleration caused his car to collide with the car in front of him. He tried to press the brakes but was not able to do it fast enough. The car in front had no damage. His car has a lot of damage. The other driver drove off. His car was damaged so much that it was not drivable. There was radiator fluid on the road. This was on [XXX]. He took the car in immediately after back to the Toyota dealership. The car is still there. It has been almost 40 days now with no resolution. No car, no rental. The dealership is saying Toyota (the headquarters has to deal with it), and Toyota did a 3rd party inspection on Nov 11, 2025. And now they are saying they will do another Toyota inspection between 30 and 45 business days from the initial inspection. So that takes us into mid January 2026 with my dad stranded with no car or having to uber or pay out of pocket to rent a car. On top of that, the dealership now has told my dad he has to get the car off their lot or start accumulating fees. They performed an EDR report. Attachin below. I am also attaching several pictures of the error messages I got including proximity notification system malfunction. And other documents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Toyota Camry. The contact stated while driving 65 MPH with the cruise control activated during a rainstorm, the Forward Collision Avoidance: Automatic Emergency Braking system activated, and the vehicle came to a complete stop. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 250.

Only one incident almost caused an accident (there are a total of 5 different incidents that have happened however). I was pulling out of a parking lot into traffic. The light was green in the direction I was trying to travel, and there was traffic coming but they were far enough away that I could have safely turned into the lane and moved with traffic if the car would have accelerated as was expected. Instead, the collision system deemed that there was an impending collision about to happen and would not allow me to accelerate. On coming traffic had to swerve to avoid hitting me, which thankfully there was no car in the second lane and they were safely able to avoid hitting me. The car was taken to the dealer and the form that is included was supplied to the dealer and subsequently to Toyota engineers. After 4 weeks, the dealer returned the car because Toyota engineers stated that the PCS system is acting as intended, and there is nothing wrong with the system

When using lane trace assist as part of the adaptive cruise control the vehicle will violently pull the steering wheel to the left or right out of the lane. This will occur even with vehicles in the lane it pulls to that are detected by the blind spot monitoring system. Brought to a Toyota dealership and they only verified 4 wheel alignment however this did not correct the issue.