2023 Toyota Camry

I woke up to my car on fire and Toyota is saying they don’t know what happened but they’re also saying it wasn’t their fault I’ve never seen a brand new car just randomly set on fire and then nobody really look for any answers I just put brand new tires on the car the day before it burnt up I’m currently behind on my car payments because of the financial strain this whole situation put me in because on top of a divorce I wasn’t prepared to go and buy another car I’ve just stopped living in my current car and got an apartment because of the financial strain that this is caused and I wasn’t given any kind of reimbursement or assistance even with the tires that I just bought I feel like Toyota knows something that they’re not telling me and I deserve to be compensated

Component/System: Smart Key System / Automatic Door Locking System I own a 2023 Toyota Camry LE equipped with a Smart Key System. I parked the vehicle, turned off the engine, and left the smart key inside the vehicle. My [XXX] child remained securely strapped into a rear child safety seat and was sleeping inside. I briefly stepped outside to wipe dust from the windshield while standing next to the vehicle. After the driver’s door closed, the vehicle automatically locked itself with the smart key still inside. I did not intentionally lock the vehicle. I was unable to unlock the doors because the smart key was locked inside the vehicle. My [XXX] child was trapped inside the locked vehicle, creating an emergency situation. To rescue my child, I had no choice but to break the driver’s side window. There were no warning lights or warning messages before the incident. The cause is unknown. The vehicle has not yet been inspected to determine why it automatically locked with the smart key inside. Based on the circumstances, the Smart Key System either failed to detect the smart key or the vehicle improperly allowed the doors to lock despite the key remaining inside. I believe this presents a serious safety risk because it can trap children inside the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Toyota Camry. The contact stated that while operating the vehicle, there was an abnormal mildew odor inside the cabin of the vehicle. The contact later discovered that the front passenger’s side carpet was wet from rainwater coming from the undercarriage of the vehicle. The carpets were replaced. The cause of the failure was unknown. The contact indicated that the front windshield glass had cracked on several occasions, although no objects had struck the windshield. Additionally, the Lane Departure feature had become inoperable. The cause of the failures was not yet determined. The local dealer was notified of the failures. The failure mileage was 8,000. The VIN was not available.