2019 Toyota Camry

Component/System failed: The electronic control module (ECM) and related wiring were compromised by a dealer-installed Lojack anti-theft system. The device was spliced into wiring near the airbag system and ECM, causing repeated faults. The component remains in the vehicle and is available for inspection. Safety risks: 1. Wiring near airbags may interfere with deployment. 2. ECM faults risk stalling, loss of power, or emissions failure. 3. Hidden wiring increases short-circuit risk, especially near coolant areas. 4. These conditions place driver and passenger safety at risk. Problem confirmation & inspections: The issue has been reproduced in multiple dealer visits. One Toyota dealer identified the improper Lojack installation as the likely root cause. Service records are available. Warning lamps: Yes. Check engine lights and warning messages appeared within months of purchase and continue intermittently. Summary: The car was sold as a Toyota Gold Certified Pre-Owned (CPO) vehicle, advertised as thoroughly inspected and protected. In reality, it contained an undisclosed modification that created hidden defects, repeated ECM errors, and safety concerns. Concern: The ECM is covered by the 8-year/80,000-mile federal emissions warranty and the 7-year/100,000-mile Gold CPO warranty. Yet Toyota denied my arbitration claim as “ineligible.” If such cases are refused, it means dealers can install aftermarket systems, charge buyers, and avoid accountability. In that situation, the Toyota Gold CPO program becomes meaningless—a consumer deception rather than protection. Request: I respectfully ask NHTSA to investigate whether dealer-installed systems like Lojack pose systemic safety risks and whether Toyota’s warranty and arbitration processes are adequately protecting consumers.

I had just gotten off work and turned on my car. I put my seatbelt on and that's when a message popped up on my dash saying "SRS Airbag System Malfunction. Visit Your Dealer". I was a bit concerned and worried and so when I started driving home, it still displayed that message and it started to beep as I drove more. It also makes it seem like my seat belt isn't buckled even when it was. I had gotten it checked out at a mechanic and they say it has to do with the driver seat belt buckle.

The vehicle is experiencing multiple active safety system failures, severely impacting driver control and passenger protection. The most critical issue is a persistent SRS airbag malfunction warning, along with the system failing to detect that the seatbelt is buckled, even when properly latched. This disables key safety systems such as airbags and seatbelt pretensioners. The vehicle also suffers from delayed or weak braking response, despite having adequate brake pad wear. This is especially dangerous in stop-and-go traffic or emergency braking scenarios. In addition, the adaptive cruise control system intermittently disengages or fails to maintain distance, and the brake hold feature does not reliably hold the vehicle when stopped, causing rollback or unintended movement. These issues are consistent with known failure conditions already documented in the following recalls: – NHTSA Recall 21V-890 – Brake booster vacuum pump failure – NHTSA Recall 19V567000 – Occupant Classification System calibration error However, Toyota has refused to acknowledge these defects in this case because the vehicle does not fall under the original recall VIN ranges. This creates a serious safety concern, as the same defective behavior exists outside the recalled population, and is being left unaddressed. This not only places me at risk of airbag and braking failure, but puts other drivers and pedestrians at great danger due to the potential for system failure during high-risk moments such as highway driving, stoplight braking, or crash avoidance maneuvers. A broader investigation into the root cause and expansion of the affected VIN scope is urgently needed before serious injury or loss of life occurs

On [XXX], I was involved in a high-speed T-bone collision with a FedEx truck while driving my 2019 Toyota Camry SE (VIN: [XXX] ). Despite the severity of the crash — which totaled my vehicle, caused the windshield to crack, and resulted in my head slamming into the steering wheel — none of the vehicle’s airbags deployed, including the driver’s front airbag. As a direct result of this failure, I sustained head trauma and neurological symptoms. A CT scan taken immediately after the crash revealed a previously undiagnosed 11–12mm partially thrombosed brain aneurysm, which is now causing ongoing vision problems, speech issues, memory loss, and loss of balance. Upon researching known defects, I discovered that my vehicle had a recall for an improperly calibrated Occupant Classification System (OCS) that may prevent airbag deployment — recall #K0M, issued in 2019. I never received any notification of this defect from Toyota. The fact that no airbags deployed in a crash this severe clearly points to a critical safety system failure. I believe this failure greatly worsened my injuries and created long-term health risks that would not exist had the safety systems worked as designed. I am requesting a full investigation and am pursuing a claim for product liability and manufacturer negligence. This complaint is part of a formal record to hold Toyota accountable and protect other drivers from similar harm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my SRS warning light came on along with a non stop buzzing alarm. In looking up the icon in my manual it stated malfunctioning in SRS airbag system, seek immediate attention from your dealer. I had a passenger in the front of the car when this happened. There were no prior problems. For my safety and passenger I pulled into the nearest Toyota dealership for this safety related defect. I wasn't sure if my airbags would deploy if in an accident. The dealership's diagnosrics test also showed an issue with the driver seat buckle.

The contact owned a 2019 Toyota Camry. The contact stated that while driving at 15 MPH, the contact's daughter was involved in a collision. Another driver ran a stop sign at 30 MPH and crashed into the front passenger side of the vehicle causing the front wheel to detach. The air bags did not deploy.  A police report was filed. No warning light was illuminated. The vehicle was towed to a lot. The vehicle was not diagnosed or repaired. At the time of the impact, the driver hit her head on the glass. The driver sustained neck, back, wrist, and head injuries that required medical attention involving CT scan, MRI, and x-rays. No other people were injured.  The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

In JuneOf 2019 I got side swiped on the driver’s side beginning at the driver’s door while driving; the airbags did not deploy. The matter was taken care of by mutual agreement between attorney and other drivers insurance company (AAA). On 03/02/22 I was attempting to renew registration when I was informed that I had to take vehicle to dealer due to a recall on make and model before new registration could be issued. In the evening of 03/02/22 I stopped at the dealer and explained to one of the service reps that I was there because of a recall and he stated that there was a problem with airbags deploying WHILE driving; but it was too late in the evening because they were getting ready to close and the issue would take 2-3 hours to inspect. The following morning prior to the service department opening I dropped the car off for service. However, the service invoice makes no mention of the airbag system inspection. Instead, the invoice is for a low pressure fuel pump issue. As for my safety being affected, I now understand why the attorney handling the insurance claim as well as AAA’s insurance adjuster on the matter both stated “that’s odd” when they asked me (at separate times) if the airbags had deployed and I answered “no”. Apparently, according to the service techs comment on the recall having to do with airbags, my safety was in danger at the time of the accident in 2019. But instead of showing that the issue was taken care of on the invoice, in less than 24 hours the problem went from airbags to a low pressure fuel pump. How was my safety put at risk? Being that the impact occurred at the driver’s door while I was driving and airbags failed to deploy, had I not veered to my right up the curb I could’ve suffered serious injury to the left side of my body, at least. Has the problem been reproduced? Unknown. Has the vehicle component been inspected? From techs statement on 03/02/22 and invoice on 03/03/22, UNKNOWN. No warnings of any kind.