2018 Toyota Camry

MY SON, [XXX], HYDROPLANED IN HEAVY RAIN WHILE DRIVING ON THE HIGHWAY, LOST CONTROL OF THE VEHICLE AND HIT THE CONCRETE MEDIAN AT A HIGH RATE OF SPEED. THE IMPACT WAS VERY HARD AND INVOLVED THE FRONT AND DRIVER SIDE AND SUSTAINED HEAVY DAMAGE. THE FRONT NOR SIDE AIRBAG DEPLOYED AND THEREFORE HIS HEAD COLLIDED WITH THE STEERING WHEEL. HE SUSTAINED INJURIES TO INCLUDE A CONCUSSION AND A TORN AVAR LIGAMENT IN IS NECK. HIS INJURIES HAVE HIM INCAPACITATED. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

SEVERAL COMPLAINTS ALL REPORTED TO THE DEALER DURING REGULAR SERVICE INTERVALS. 1. STARTED THE DAY I DROVE IT NEW OFF THE LOT - CLOCK RADIO WAS GAINING 1 MINUTE EVERY WEEK, DEALER FLASHED SYSTEM SEVERAL TIMES ON MULTIPLE SERVICE APPOINTMENTS BEST IT HAS GOTTEN DOWN TO IS GAINING 1 MINUTE A MONTH. 2. ON SEVERAL OCCASIONS I WOULD PARK THE CAR FOR THE EVENING 1-2 HOURS LATER SOMEONE WOULD WALK PAST THE CAR NOTICE A HUMMING FROM THE REAR OF THE CAR, I'D GO CHECK SOUNDED LIKE THE FUEL PUMP RUNNING, INSERT KEY TURN ON IGNITION (NOT START CAR) TURN KEY OFF NOISE WAS GONE. REPORTED TO DEALER NOTHING FOUND COULD NOT BE DUPLICATED. 3. STARTED AROUND 25K MILES - CAR IS VERY SLUGGISH, AND JERKY ON SLOW GRADUAL ACCELERATION FEELS LIKE A BAD PLUG OR FUEL DELIVERY PROBLEM, CAN BE DRIVING DOWN FLAT STRAIGHT INTERSTATE HIGHWAY CAR WILL HICCUP SPIT AND SPUTTER FOR A SECOND OR TWO THEN RESUMES SPEED. REPORTED TO DEALER DURING ROUTINE SERVICE COMPUTER DIDN'T THROW A CODE SO NOTHING COULD BE DONE OBSERVED 0.1 MPG DECREASE IN FUEL MILEAGE. 4. 28K-30K MILES STARTED CAR FOR WORK IDLED AND SHOOK HORRIBLY FOR 20-30 SECONDS JUST AS I REACHED FOR THE KEY TO SHUT IT OFF AND DRIVE MY SPARE CAR IT SMOOTHED OUT AND RAN FINE. FELT LIKE A DEAD CYLINDER SUSPECT A BAD PLUG OR COIL PACK ONCE AGAIN REPORTED TO THE DEALER NOTHING FOUND. 5. CAR NOW AT 38K MILES FUEL MILEAGE HAS GRADUALLY DECREASED FROM MAX OF 37 MPG WHEN NEW NOW DOWN TO 35.8 MPG WITHOUT ANY CHANGE IN DRIVING HABITS OR ROUTE. SINCE WARRANTY IS EXPIRED I WILL CHANGE SPARK PLUGS MYSELF TO SEE IF THE SLUGGISHNESS SUBSIDES AND MILEAGE RETURNS TO WHAT I CONSIDERED NORMAL FOR THE CAR.

TL* THE CONTACT OWNS A 2018 TOYOTA CAMRY. THE CONTACT STATED WHILE ATTEMPTING TO OVERTAKE ANOTHER VEHICLE WITH THE ACCELERATOR PEDAL DEPRESSED, THE RPM REVVED UP HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. ON ANOTHER OCCASION WHILE DRIVING AT 45 MPH, THE VEHICLE DECELERATED WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO TOYOTA OF ROCKWALL LOCATED AT 1250 E INTERSTATE 30, ROCKWALL, TX 75087, (469) 331-8372, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BY MAIL. THE FAILURE MILEAGE WAS 6,900.

TL* THE CONTACT OWNS A 2018 TOYOTA CAMRY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) AT THOMASVILLE TOYOTA LOCATED AT 14724 US-19, THOMASVILLE, GA 31757. AFTER RETRIEVING THE VEHICLE, THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE REAR OF THE VEHICLE. THE SAME DEALER WAS CONTACTED AND INFORMED OF THE ISSUE. THE CONTACT WAS REFERRED TO THE MANUFACTURER TO FILE A COMPLAINT. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

I HAVE 2018 TOYOTA CAMRY AND THIS IS THE VERY FIRST TIME THAT I HAVE HAD A PROBLEM WITH MY GAS TANK LATCH NOT OPENING UP. I REPORTED THIS TO DICK DYER TOYOTA AND THEY WANT TO CHARGE ME FOR THIS ISSUE. I DON'T KNOW WHAT ELSE TO DO, BUT IF I'M DRIVING BY MYSELF AND I NEED GAS I WILL NOT BE ABLE TO OPEN MY GAS TANK TO THIS ISSUE. PLEASE HELP!!!

MY CAR WILL RANDOMLY STALL AFTER DRIVING SEVERAL HOURS ON THE FREEWAY AND SOMETIMES WILL NOT START UP. I AM CONCERNED THAT IT WILL STALL WHILE DRIVING ON THE FREEWAY LEADING TO A CRASH. MY CAR IS NOT INVOLVED UNDER TOYOTA'S FUEL PUMP RECALL BUT I HAVE VERIFIED THAT MY FUEL PRESSURE GOES TO NEAR 0 PSI WHEN THE CONDITION HAPPENS (FORMER TOYOTA TECHNICIAN) AND THE SYMPTOMS ARE EXACTLY THE SAME AS OUTLINED IN THE RECALL. I HAVE CONTACTED TWO TOYOTA TECHNICIANS FROM MY LOCAL DEALER AND SAID THEY WOULD NOT BE ABLE TO DUPLICATE IT DUE TO HAVING TO DRIVE SO LONG AND AS A RESULT THEY WOULD NOT BE ABLE TO PROVIDE A FIX FOR ME. I WOULD BE TEMPTED TO PURCHASE A NEW FUEL PUMP, HOWEVER IF TOYOTA DOESN'T KNOW ABOUT THIS ISSUE ON MY CAR, THE PART WILL NOT BE UPDATED AND WILL LIKELY TO HAVE THE SAME RESULT.

DURING MID 30'S AND BELOW, MY CAR DOES NOT GET UP TO OPERATING TEMPERATURE. IT SITS NEAR THE COLD MARK AND I HAVE INADEQUATE HEAT OUTPUT THROUGH MY VENTS WHICH MAKES IT VERY HARD TO SEE WHEN I'M DRIVING IN THE WINTER MONTHS. I HAVE HAD TO PULL OVER SEVERAL TIMES TO CLEAN MY WINDSHIELD BECAUSE THE DEFROSTER ISN'T STRONG ENOUGH TO MELT THE ICE. I'VE REPLACED THE THERMOSTAT (FORMER TOYOTA TECHNICIAN) AND IT STILL PRODUCES THE SAME RESULTS. I'VE TALKED TO SOME TOYOTA TECHNICIANS AND THEY HAVE NO EXPLANATION. PLEASE NOTE IN MY PICTURE I'VE ATTACHED THE 28 MINUTES OF DRIVE TIME WITH AN AVERAGE SPEED OF 39 MPH WITH MY NEAR COLD TEMP GAUGE.

AS I WAS STARTING OUT MY DRIVEWAY THE STEERING SUDDENLY GOT VERY STIFF AND WHEN IT WOULD TURN IT WOULD NOT RETURN TO CENTER, SO I HAD TO DO THAT MYSELF. IT ONLY DID IT ONCE SO I CONTINUED TO MY DESTINATION, BUT WHEN I STARTED HOME IT BECAME MORE AND MORE STIFF AND WAS MAKING A GROWLING NOISE. I DROVE IT SLOWLY HOME AND HAD TO PARK IT FOR NEARLY TWO WEEKS TO WAIT FOR AN APPOINTMENT BECAUSE I WAS VERY CONCERNED THAT IT WOULD LOCK UP TOTALLY,. FINALLY GOT IT IN FOR SERVICE AND SERVICE SAID THAT THE INTERMEDIATE SHAFT WAS BINDING AND HAD TO BE REPLACED. THIS SEEMS TO ME TO BE A VERY ODD PROBLEM TO HAVE WITH ONLY 47,000 MILES ON THE VEHICLE. *TR