2018 Toyota Camry

The entire brake system became inoperative on my 2018 Toyota Camry on two separate occasions causing a near fatal accident and damaged to my property and to the property of the other driver on the road. The first incident occurred on the freeway while I was driving behind another vehicle. As my car approached the other vehicle, I press down on the brake pedal all the way but my car would not slow down or stop but continue to accelerate thus causing me to rear end the other car. My car gave no prior warning that the brake system was malfunctioning. I was deemed by the insurance company as the responsible party for the accident thus my insurance premium was increased. The second incident occurred when I was in a residential area approaching my driveway. The car again failed to stop when I pressed down on the brake pedal. The emergency hand brake did not work either. I had no choice but to shift the car into parking which cause me to hit the curve and only inches away from my garage door. The brake fluid under the hood of my car bursts thus leaking the fluid all over the street and my driveway. Both of these incidents caused my elderly mother and myself great emotional stress and post traumatic symptoms. Prior to this Toyota issued a recall on all 2018 to 2019 Toyota Camry for the potential brake failure. I had to towed my car to the Toyota dealership for repair. It has been over 3 months and Toyota has done nothing to remedy this problem. They claim the parts for the brakes are back order and that there is a shortage of parts everywhere. This is the only answer I get when I call them for an update. I have spoken to the service manager, the customer relation manager and the corporate office but none are willing to assists me to resolve this matter.

When vehicle is stopped from slow speeds, the car lurches to a stop because the brakes grab much harder than the pressure being applied to the brake pedal would indicate. These touchy brakes can alarm passengers in the vehicle and pedestrians near the vehicle causing them to be frightened that the vehicle hit something. Toyota developed a fix for this problem which is described by T-SB-0033-20 but the fix was not published until 4/8/20 (less than 6 months before my 36 month warranty expired) and was only applicable to vehicles in warranty so when I discovered the fix, my car was out of warranty and Toyota refuses to perform the fix at no charge.

The contact owns a 2018 Toyota Camry. The contact stated while driving at 55 MPH, the brake pedal was depressed but the brakes failed to slow the vehicle down. The contact mentioned that both feet were used to depress the brake pedal however the vehicle failed to stop. An unknown brake-related warning light illuminated. As a result, the contact crashed into a vehicle and that vehicle crashed into another causing a 3 vehicle collision. The air bags did not deploy. A police report was filed. The contact's mother sustained seat belt injuries, neck, thoracic, chest bruising, knee, and neck bruising. The contact had x-rays on her two feet due to bruising that occurred when depressing the brake pedal aggressively during the failure. Both the contact and her mother sought medical treatment at a hospital. The contact's sister had neck injuries and the contact's niece sustained arm injuries but both did not seek medical attention. The vehicle's hood was damaged and was strapped down in order to drive the vehicle to the contact's residence. The vehicle was not diagnosed or repaired for the brake failure. The manufacturer was notified of the failure and it was informed that there was a recall related to the brakes. The failure mileage was 53,000.