2018 Toyota Camry

On 9/6/24 I pulled up to the gas pump and couldn’t stop. My brake light and warning light came on. I called Toyota and one of their service team members said it was covered because it was part of a repair kit that was completed on 9/2023. They then said that they did a recall repair at that time which involved the brake vacuum pump. I was not told this at the time. Now they say that this has failed and they refuse to fix it. I had no issues with my brakes until now. I haven’t seen any recalls on this car and I feel that Toyota don’t want to stand by there work.They were only repairing two sensors and they changed my rear brakes.

I’m filing a complaint because I had scheduled a recall and maintanance appt problably a year or two ago. On the day of, a few hours later I am told the recall can not be fullfilled because the car part was unavailable and had to be ordered. I was told I would get a call once the part came to the shop. I was sent home in my car never got a call back for the shop to fullfill the recall. Moving forward about two months ago I was driving with one of my children when the breaks suddenly stopped working. At the moment I didnt know what was going on so I had called a tow truck a few times until AAA body shop mentioned it might be a recall. Meanwhile I spending money for towing the car and work AAA body shop did. Im very upset because it was a danger to me to my child and whoever I put in that car. I find it unexplainable how I was let go with my car knowing that there was a recall for brakes. This is the reason why I’m filing acomplaint.

The vacuum brake pump assembly malfunctioned and I had the vehicle taken to the dealer that did the original recall for the vacuum brake pump assembly and they inspected the vehicle and told me that was the issue along with the nipple inside the pump had broken off and fell down into the engine and had damaged the cam shaft. Exactly what the recall states. Yes the vehicle can and has been inspected its at the dealer still and has been since 06/12/2024 when this occurred. The safety of my wife and daughter and any other people in any vehicle in front of mine due to the brakes got extremely hard to push and the vehicle would not stop properly. Almost plowed into a jeep wrangler that was in front of her when trying to pull into the grocery store. Yes the dealer Butler Toyota the service manager Thomas is the person I have been directly dealing with and he has tryed to contact toyota to get an answer and they wont give an answer. He has even contacted his southwest toyota service contact and they have tryed to get some info for me but no answers. The vehicle has been inspected by the service manager and a technician from Butler toyota and thats where all my service and the recall was done. There was no warning or messages before this but when the pump went out and the brakes would not stop the car there is a message in the info center now that this occurred. My wife and daughter was on there way home from dance and was stopping by the grocery store when she went to stop she couldnt almost rammed the back of a jeep in front of her. She pulled into the parking lot turned the car off and called me. When I arrived about 15 minutes later there was i thought brake fluid all under the car. I then had another person ask if i needed help and i asked him would he help me push the car just about a foot or so backwards to see what was leaking. When i put my finger in it it was motor oil. I immediately told my wife that it was not drivable and took the vehicle to Butler Toyota

I was driving down a dirt road about 30 mph when my vehicle wouldn’t come to a stop when braking. the master warning light popped up on my dash, next to the word ‘BRAKE’ in all red letters. on my dash also read ‘Low Braking Power. Stop in a safe place. see owners manual’.(photo is attatched, sorry it’s blurry i was trembling) no other warning signs or messages were on my dash prior to the incident. this happened VERY suddenly. luckily the incident happened when i wasn’t going very fast. had it happened 5 minutes prior when i was going about 75 mph down a narrow fm road, i probably wouldn’t be here to explain what happened. I could have crashed my car, hit someone else, there is numerous possibilities that could have happened. I thank God for watching over me and my child. i will be contacting the dealership tomorrow to see what can be done.

The cars "Brake Power Low" warning light illuminated on the dash. This was covered as the Brake Vacuum pump for another 2018 Camry that we have, but is not a recall for our other Camry. I am taking it in to Servco Hawaii to diagnose the issue, but again, this was the same issue that our other Camry had. The brake is spongy, and I checked the brake fluid to ensure that it was topped off. This was the first time that I noticed the brakes being spongy.

I have notice for the past year when I’m driving the car around the city around 15-30mph the emergency auto braking system alarm sounds and shows on my dash board when I have nobody in front of me luckily the car doesn’t brake at all but is not normal for it to do that it just happens randomly maybe this year alone it happen 5 times. Nobody safety was put at risk the car doesn’t brake or anything but it just sounds the alarm to brake, like 100% of the time is a low speeds. I haven’t taken it to the dealer, and I have no warning lights nothing at all is just random.

I was driving my car and out of nowhere my brakes stopped working I was really scared because I didn’t know what was going on thanks God I didn’t have an accident when the car stopped I check the cluster and it said “ breaking power low stop in a safe place” I look it up on the internet and it said that the problem is that the vacuum pump assembly isn’t working and that the Toyota Camry 2018 thro 2023 they all have that problem “recall” I was wondering if my car qualifies to get that part for free