2016 Toyota Camry

I AM WRITING TO REPORT A DEFECT AND SAFETY CONCERN ABOUT MY 2016 TOYOTA CAMRY. LAST JULY I BOUGHT A 2016 TOYOTA CAMRY (VIN:[XXX]) FROM TOYOTA OF SARASOTA (7435 S TAMIAMI TRAIL SARASOTA, FL 34231). LAST NOVEMBER, WHEN I WAS DRIVING THIS CAR ON I75, THE ENGINE SHUT OFF SUDDENLY AND THE DASHBOARD WAS DEAD AS WELL . I WAS SO SCARED AND PULLED THE CAR OVER TO THE SHOULDER OF THE ROAD. WHEN I CALMED DOWN , I TRIED TO RESTART THE ENGINE, AND IT WORKED AGAIN. I THOUGHT IT WAS JUST BECAUSE IT WAS A NEW CAR AND DID NOT REPORT THIS TO THE DEALER IMMEDIATELY. WHEN MY FIRST SCHEDULED SERVICE VISIT ON JANUARY THIS YEAR, I TOLD THE DEALER WHAT HAPPENED IN NOVEMBER AND ASKED THEM TO CHECK THE CAR CAREFULLY AND THOROUGHLY. THEY TOLD ME THEY DID NOT HEAR OF THE THING I TOLD THEM EVER HAPPENED ON CAMRY BEFORE AND AGREE TO TAKE A LOOK. THEY FOUND NOTHING WRONG WITH MY CAR. BUT TWO WEEKS LATER, THE ENGINE SHUT OFF AGAIN WHEN I DRIVING THE CAR ON HIGHWAY I75. THE SAME THING HAPPENED AGAIN. I CALLED TOYOTA THOUGH THE NUMBER 800-331-4331, AND THEY SAID THEY DID NOT HAVE THE SIMILAR CASE REPORTED AND SUGGESTED ME TO CHECK MY CAR AT THE DEALER. I STOPPED BY THE DEALER AND THEY DROVE MY CAR ON THE HIGHWAY TRYING TO DUPLICATE THE PROBLEM BUT FAILED. THEY ALSO CHECK THE CAR THOROUGHLY AND FOUND NOTHING UNNORMAL. YESTERDAY(7/2/2017), I WENT THE DEALER FOR MY SECOND SCHEDULED SERVICE VISIT AND EVERYTHING WAS GOOD FOR MY CAR. BUT WHEN I WAS DRIVING HOME ON I75, THE ENGINE STOPPED WORKING AGAIN. I RESTARTED THE CAR AND DROVE BACK TO THE DEALER REPORTING THEM THE PROBLEM. THEY CHECK THE CAR AGAIN AND FOUND NOTHING WRONG AGAIN. ENCLOSED PLEASE FIND THE PICTURES I TOOK YESTERDAY WHEN I PULLED OVER MY CAR ON THE SHOULDER OF THE ROAD. THE DASHBOARD WAS DEAD AND THE KEY WAS STILL AT THE ON POSITION. PLEASE HELP ME TO FIX THIS PROBLEM, WHICH IS A SERIOUS SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 TOYOTA CAMRY. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DECELERATED AND STALLED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO THE AUTONATION TOYOTA DEALER IN HAYWARD CA, WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS ADJUSTING SINCE IT WAS A NEW VEHICLE; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE THE SAME REASON WAS GIVEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,330.

6/6/17, 7PM, ON STARTING CAR; IN MALL PARKING LOT, BOTH THE BRAKE AND POWER STEERING ALERT WARNING LIGHTS/MSGS TURNED ON AND STAYED ON. TURNED ENGINE OFF/ON SEVERAL TIMES; ALERTS STILL ON. CHECKED BRAKE FLUID LEVEL AND VERIFIED PARKING BRAKE DISENGAGED. DROVE HOME, AND GARAGED CAR. STARTED/STOPPED ENGINE MANY TIMES, TILL LATE AT NIGHT, BUT ALERTS STAYED LIT. I FLIPPED THROUGH ALL THE ALERT MESSAGES, WHICH SHOWED 2 ALERTS, 1)BRAKE ALERT AND 2)POWER STEERING ALERT. BOTH ALERTS WERE PRESENT NEXT MORNING. PER OWNER BOOKLET, DEALER WANTED CAR TOWED IN. PREPARED FOR FRONT WHEEL TOW, BY DRIVING FROM GARAGE TO STREET BY TURNING CAR TO FACE STREET AND DRIVING BACK TO DRIVEWAY. AFTER PARKING CAR, BOTH THE ALERT LIGHTS TURNED OFF. MENTIONED THIS TO DEALER. ASKED IF I STILL WANTED TO BRING CAR IN, I SAID YES, I WANTED IT INVESTIGATED. 6/8/17 DEALER RAN THE DIAGNOSTIC SCAN AND FOUND HISTORY CODE C1441. REPORTED AS "ABS PERFORMANCE DECLINE AND BRAKE FUNCTION". THIS CAN BE CAUSED BY "BRAKE PEDAL BEING PUSHED WHILE MOVE WITH ENGINE OFF, OR PUSHING BRAKE PEDAL AND GAS PEDALS, CONCURRENTLY'. I KNOW NEITHER OF THESE TWO HAPPENED. DEALER ROAD TESTED CAR, FOUND NO RECURRENCES OF THE PROBLEM AND RETURNED CAR. BACK HOME, FOUND THAT THE 2015 CAMRY ,WITH CODE C1441, HAD A RECALL OF THE BRAKE VACUUM BOOSTER ASSEMBLY (TSB-0010-15). SINCE THE 2016 CAMRY IS ESSENTIALLY THE SAME CAR AS THE 2015 CAMRY, I THOUGHT IT MIGHT APPLY TO THE 2016 MODEL. ABS MALFUNCTION, WITH CODE C1441 IS STILL BEING TRIGGERED, ON THE 2016 CAMRY, WITH THE 2AR... ENGINE. FOR THE 2016 CAMRY, FOUND BRAKE RELATED PROBLEMS STILL BEING REPORTED, SOME WITH SEVERE ACCIDENTS, POSSIBLY RELATED TO THE ABS OR COMPUTER . SEE NHTSA ID 10991889, 10966112, 10934015, 10915061, 10903212, 10883921, AND 10873023 AS EXAMPLES. HOPE TOYOTA GETS A CHANCE TO LOOK INTO THIS SAFETY DEFECT, BEFORE A MORE SERIOUS ACCIDENT.

IN NOVEMBER OF 2016 WHILE DRIVING BRAKE LIGHTS CAME UP IN 2 PLACES INDICATING CHECK BRAKES. WHEN PUTTING FOOT ON THE BRAKES THEY WENT TO THE FLOOR. TOOK CAR TO DEALERSHIP, THEY COULD NOT FIND ANYTHING WRONG. ON MAY 12,2017 LEAVING MY HOUSE I NOTICED BOTH LIGHTS WERE ON INDICATING CHECK BRAKES AND BRAKES. I LEFT THE DRIVEWAY AND WHEN I CAME TO A STOP THERE WAS A LOUND NOICE COMING FROM THE BARKES AND MY FOOT WENT ALL THE WAY TO THE FLOOR. I CALLED PAGE TOYOTA CAR WAS TOWED TO DEALERSHIP. ONCE AGAIN I WAS TOLD THAT THEY COULD NOT FIND A PROBLEM. A CONSULTANT FROM TOYOTA WAS CALLED IN, USED A COMPUTER TO EXAMINE THE PROBLEM I WAS TOLD THAT IT WAS MY FAULT I AM DRIVING WITH 2 FEET ONE ON THE BRAKE AND THE OTHER ON THE ACCELERATER. THAT IS ABSOLUTHLY NOT TRUE. I WAS TOLD THAT IT IS MY DRIVING THAT IS CAUSING THIS PROBLEM. IT IS A SEROUS SAFETY ISSUE. I DRIVE 3 OF MY GRANCHILDREN OFTEN.. I AM NOT COMFORTABLE DRIVING THE CAR. I AM CONCERNED ABOUT BEING IN AN ACCIDENT OR CAUSING ONE IF I DO NOT HAVE BRAKES TO PROPERLY OPERATE A VEHICLE.

AT STOP SIGNS OR TRAFFIC LIGHTS, THE ENGINE WOULD REV CONSIDERABLY & THEN STOP. AS WE APPROACHED OUR DRIVEWAY, THE CAR LURCHED FORWARD, THEN STOPPED. WE GOT TO OUR GARAGE-ENTRY CONTROL BOX & THE CAR LURCHED FORWARD ON OUR PARKING DECK, GOING LESS THAN 5 MPH, & WE HIT A BRICK WALL. WE THEN PUT THE CAR IN REVERSE & IT LURCHED BACKWARDS SO WE STOPPED THE CAR, TURNED IT OFF & CALLED THE POLICE. MY HUSBAND, WHO WAS DRIVING, SUSTAINED CHEST INJURIES (BLACK & BLUE, INJURED STERNUM, MARK ON HIS COLLARBONE FROM THE SEAT BELT NOT RESTRAINING HIM SUFFICIENTLY, DIFFICULTY BREATHING/STANDING/DRESSING/WALKING - GENERAL PAIN & SUFFERING) WHICH WEREN'T VISIBLE TO THE EMTS AT THE TIME & HE DIDN'T NEED TO GO TO THE HOSPITAL ALTHOUGH HIS REGULAR DOCTOR ADVISED HIM TO SEE ANOTHER AT AN EMERGENCY CARE CENTER. I REFUSED HIM MOVING IT ELSEWHERE AS I DIDN'T WANT TO DO FURTHER DAMAGE TO THE CAR OR ANOTHER VEHICLE WHILE WE WAITED FOR THE POLICE. I, AS THE PASSENGER, WAS NOT AFFECTED AT ALL PHYSICALLY. THE CAR WAS TOWED TO OUR DEALERSHIP'S SERVICE CENTER WHERE IT'S BEEN SITTING SINCE 3/21/17 AWAITING A TOYOTA INSPECTION ON APRIL 21ST - WHY IT SHOULD TAKE SO LONG IS INCONCEIVABLE AS IT'S OUR ONLY CAR!

ACCELERATOR NOT RESPONSIVE. FROM A MOVING START UNDER 20 MPH, PULLING OUT INTO TRAFFIC OR MERGING. ACCELERATOR AND MOTOR DOES NOT RESPOND. THIS HAS BEEN ONGOING SINCE THE CAR WAS BRAND NEW. CAR HAS TO BE MOVING AND PROBABLY IN SECOND GEAR. PULLING OUT INTO TRAFFIC AND ACCELERATOR PEDAL ON THE FLOOR NOTHING HAPPENS. I HAVE BEEN ALMOST HIT SEVERAL TIMES AND HAD TO DRIVE ONTO THE SHOULDER OF THE ROAD TO AVOID AN ACCIDENT. ENGINE ALSO DOES NOT RESPOND EITHER. TACHOMOTER REMAINS AT IDLE SPEED. THIS HAPPENS AT LEAST TWO OR THREE TIMES A MONTH.

TL* THE CONTACT OWNS A 2016 TOYOTA CAMRY. WHILE DRIVING 2-3 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE. THE VEHICLE ALSO LOST ELECTRICAL FUNCTIONALITY AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES IN EITHER VEHICLE AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 06/08/17*LJ *JS