2014 Toyota Camry

The radio/navigation system in my vehicle malfunctioned during a self starting update. My screen now stays in reboot mode. The problem is, the screen stays at full brightness whenever the car is on at night I can’t see very well to drive. The other night I was coming home with me and my kids in the car and i hit the ditch trying to turn because the screen was so bright it impaired my vision. The screen never goes off as long as the car is running and there is way to adjust the brightness.

The vehicle shudders when switching from 2nd gear to 3rd gear at average acceleration and light load. It is an ongoing issue. Upon researching I found TSB SB0034-14R2 which appears to describe my issue. I took it to the dealer and they said I had to change the entire transmission, the torque converter and update the ECM software. When I called Toyota HQ customer service, they said the previous owner was notified of the issue and they didn't bring it in. They were willing to fix it for free up to May 2022 and I bought it after that. What I don't understand is why they aren't willing to at least provide a free ECM software update since this is likely an issue that existed in the software from the time it was manufactured. Software updates don't require a large amount of labor or a change of parts and it could remediate this safety issue. The shudder could cause me to get in an accident and get injured.

The contact owns a 2014 Toyota Camry. The contact stated while driving approximately 40 MPH, the vehicle started to vibrate and shudder. The contact stated no warning light was illuminated. The contact stated that the vibration had become constant, and the vehicle would shudder at various speeds. The contact was concerned that the failure was with the tires and had a tire dealer test drive the vehicle. The tire dealer advised the contact that the failure was caused by the transmission. The contact had taken the vehicle to a local dealer but was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.

When accelerating from a stop the vehicle will sometimes move about 10 feet and then hesitate for about 1 to 2 seconds. It will then accelerate normally. One time the vehicle accelerated to about 20 mph and then the engine rpm returned to idle. The accelerator was pushed to the floor and the rpm remained at idle. The accelerator was released and pushed down again. The vehicle accelerated normally. This happened only one time. The intermittent hesitation is very dangerous when trying to cross a busy intersection when the cross traffic is uncontrolled. The vehicle was taken to the dealership for the problem. The technician could not duplicate the condition. The U760E torque converter shudder recall upgrade was performed. This did not fix the problem. The service advisor said that the technician said that some transmission hesitation was normal. The service advisor also said there had been other complaints about this condition. This condition is dangerous and not normal.

The basic issue is unintended acceleration. I reported this issue four (4) separate times to the local Toyota dealer in my area: 1/20/2020 - 5/2/2020 - 9/28/2020 and most recently on 6/13/2022. The most recent incident resulted in an accident whereby I backed into a building while parking and caused more than $5,000 damage. All incidents were reported to and investigated by two (2) different Toyota dealers in my area: Simi Valley, CA and Thousand Oaks, CA. The investigation resulted in no findings and to this point in time, fortunately, no one was a hurt nor was there another vehicle involved - yet. Just a few days ago - 10/31/22 - my wife and I were in this same vehicle running errands when this happened again. While coming to a stop at an intersection, the accelerator raced while I had my foot on the brake. It was only because I reacted as quickly as I did that we did not become involved in an accident. I was able to quickly shift the vehicle into neutral until the engine revving subsided after several seconds. Had I not, both my wife and I would have certainly been injured or worse by cross traffic. This issue cannot be predicted and the analysis that has been performed thus far both by Toyota and AAA has uncovered no detectable problem - as I understand it - because this only occurs when the vehicle is moving at about 5-10 mph (decelerating) in preparation to come to a stop. This issue makes operating this vehicle highly unsafe and I cannot allow anyone else to operate the vehicle because of my fear that it will happen again. I just don't know when.

The contact owns a 2014 Toyota Camry. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the gas cap needed to be replaced. The gas cap was replaced; however, the failure recurred. The contact also stated that after refueling the vehicle, the vehicle failed to immediately start. The contact stated that after waiting approximately thirty minutes the vehicle started as needed. The vehicle was taken back to the independent mechanic where the gas cap was replaced; however, the failure recurred. The vehicle was then taken to the dealer where it was diagnosed that fuel had leaked from the filler neck and the gas cap and purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall nor covered under warranty. The failure mileage was approximately 95,000.

The basic issue is unintended acceleration. I reported this issue four (4) separate times to the local Toyota dealer in my area: 1/20/2020 - 5/2/2020 - 9/28/2020 and most recently on 6/13/2022. The most recent incident resulted in an accident whereby I backed into a building while parking and caused more than $5,000 damage. All incidents were reported to and investigated by two (2) different Toyota dealers in my area: Simi Valley, CA and Thousand Oaks, CA. The investigation resulted in no findings and to this point in time, fortunately, no one was a hurt nor was there another vehicle involved - yet. Just a few days ago - 10/24/22 - my wife and I were in this same vehicle running errands when this happened again. While coming to a stop at an intersection, the accelerator raced while I had my foot on the brake. It was only because I reacted as quickly as I did that we did not become involved in an accident. I was able to quickly shift the vehicle into neutral until the engine revving subsided after several seconds. Had I not, both my wife and I would have certainly been injured or worse by cross traffic. This issue cannot be predicted and the analysis that has been performed thus far both by Toyota and AAA has uncovered no detectable problem - as I understand it - because this only occurs when the vehicle is moving at about 5-10 mph (decelerating) in preparation to come to a stop. This issue makes operating this vehicle highly unsafe and I cannot allow anyone else to operate the vehicle because of my fear that it will happen again. I just don't know when.