2014 Toyota Camry

Certain toyota models between 2012-2014 had a defective software and torque converter which if left alone, will end up ruining your transmission. Toyota decided to extend the warranty to 150k miles or 8 years, whichever comes first to fix this issue instead of actually recalling every affected car and performing the software update + torque converter replacement. Dealers were instructed to only perform the fix to cars that were already exhibiting symptoms. This is problematic in my case because even though my car is only at 110k miles, the 8 hear period expired last year and I just started having issues with the powertrain. I would have been able to notice these issues earlier if we didn't have covid for the past 3 years, which changed my daily routine from being a constant commuter to working from home so less miles were put on my car. Now I'm stuck, as well as many others, with a 7k bill to fix a torque converter and transmission all because toyota did not care about their customers. This is also a safety issue as your transmission would just continue to get worse and possibly break entirely while driving

The contact owns a 2014 Toyota Camry. The contact stated while driving 35-45 MPH, the front end of the vehicle was shuddering significantly. There was no warning light illuminated. The contact stated that the failure had been reoccurring more frequently while driving. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to Toyota Campaign Number: ZE5. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 52,000.

The contact owns a 2014 Toyota Camry. The contact stated while driving 50 MPH, the vehicle started to shake abnormally. The contact stated that he depressed the brake pedal and slowed down. The contact stated that when he depressed the accelerator pedal the shaking reoccurred. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 149,000.

The car start showing signs of "brief shudder intermittently while driving under light loads between approximately 25 and 50 mph", as indicated on Toyota Service Bulletin T-SB-0034-14 (https://static.nhtsa.gov/odi/tsbs/2014/MC-10131827-9999.pdf) and T-SB-0312-17 (https://static.nhtsa.gov/odi/tsbs/2017/MC-10146516-9999.pdf), with Toyota's solution "The torque converter and Engine Control Module/ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition occurring. Follow the Repair Procedure below to address this condition." Today 5/1/23, I have taken the car (91,079 miles) to Toyota dealership, and the mechanic recommended "transmission replacement (automatic): complete transmission with torque converter & reset values to relearn new transmission and drivers driving habits: $6,888.17". I have called Toyota (800)-331-4331 explaining to Toyota representative the issue and referring to Toyota's service bulletin on this issue, with the hope the cost of the repair will be covered by Toyota, since this is a know issue for them. However, I was told that Toyota covered the warranty for this issue "until 10/21/2022 or 150,000 miles, whichever comes first". Therefore, since the date 10/21/2022 already passed, but the car having less than 150,00- miles (91,079 miles), Toyota representative told me Toyota will not cover the repair of this issue. Consequently, I am addressing this issue to NHTSA, with the hope that NHTSA can ask Toyota to cover the repair of this issue, by either making an exception or revise the warranty conditions (i.e., up to 150,000 miles, without date limit). Thank you.

The contact owns a 2014 Toyota Camry. The contact stated that while driving at various speeds, the vehicle was shaking and hesitating while depressing the accelerator pedal. There was no warning light illuminated. The manufacturer was notified of the failure but offered no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 92,000.

The contact owns a 2014 Toyota Camry. The contact stated that while driving approximately 60 mph, the vehicle began to jerk, and the vehicle began to lose power causing the vehicle to decelerate. The brake pedal was depressed, and vehicle was veered to the side of the road. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but stated the warranty enhancement extension for recall expired last year. The failure mileage was 114,000.

Torque converter recall repair was performed incorrectly according to dealership shop. The car died on the ride home from the shop. We were told the fluid wasn't flushed during reassembly causing metal shards to disburse throughout the transmission. Since, the delay in acceleration is worse. There's at least 5 seconds from reverse to switch into drive. There's now a delay at stoplights. Code readers are saying Solenoid A and D are either stuck open or closed. Dealership refused to assist other than offering to replace the transmission at full cost to me. Everytime we drive it has transmission issues. Prior to the torque converter replacement, it shuddered while driving. Purchased in 2016 with about 20k miles