2011 Toyota Camry

I'M DEAF AND FOUND THE SUNVISOR ON THE FRONT OF DRIVER SEAT IS LOOSE ABOUT OCT 2014. I WENT TO TOYOTA DEALER AND WAS TOLD NEED TO PAY FOR FIX. I FELT THAT IT IS NOT SAFETY ISSUE. MY FRIEND TOLD ME THAT I CAN FILE A COMPLAINT SO I EMAIL YOU AND WHAT SHOULD I DO WITH IT? PLEASE ADVISE. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY DRIVERS SIDE SUN VISOR DOES NOT STAY UP THUS IMPEDING MY VISION WHEN I DRIVE. I WAS TOLD BY THE DEALER THAT THIS HAS BEEN A CONTINUOUS PROBLEM AND WAS A RECALL ON PREVIOUS MODELS SINCE 2007. UNFORTUNATELY THEY REQUIRE YOU TO PURCHASE THE ENTIRE VISOR AND WILL NOT FIX THIS PROBLEM. I CONTACTED TOYOTA AND THEY INFORMED ME THAT TOYOTA WILL DO NOTHING ABOUT THIS PROBLEM. THE DEALER WANTS ONE HUNDRED AND TWENTY DOLLARS TO REPLACE IT. THEY SAID IT WAS A BIG PROBLEM WITH THE CAMRY. *TR

DRIVERS SIDE SUN VISOR BROKE ABOUT 3 WEEKS AGO AND AND CAME OFF. TOYOTA ADVISES SO MANY ARE ON BACK ORDER THAT THEY CANNOT GIVE ME AN ETA. THEY ARE REPLACING FOR FREE BECAUSE THEY HAVE A DEFECT. I WAS DRIVING TODAY FACING THE WEST WITH NO SUN VISOR TO BLOCK THE SUN. I WAS DRIVING APPROXIMATELY 50-55 MILES PER HOUR ON A BUSY ROAD. IT WAS IMPOSSIBLE TO SEE WHEN THE SUN SUDDENLY HIT ME IN THE FACE, NOT ONCE OR TWICE BUT NUMEROUS TIMES CAUSING ME TO SLAM ON MY BRAKES BECAUSE I DID NOT WANT TO CROSS THE CENTER LINE OR HIT AN EMBANKMENT OR DITCH. TOYOTA HAS KNOWN ABOUT THE DEFECT FOR NEARLY 7 YEARS. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT WHEN ATTEMPTING TO CLOSE THE SUN VISORS, THEY FAILED TO REMAIN CLOSED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS AND FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

THE SUN VISOR STOPPED WORKING PROPERLY AND WOULD NOT STAY UP OR WOULD NOT STAY WHERE I PUT IT AND WOULD AFFECT MY VISIBILITY WHEN DRIVING. ULTIMATELY, THE VISOR BECAME DETACHED. THIS IS APPARENTLY A KNOWN PROBLEM TO TOYOTA. MY VEHICLE (A 2011 CAMRY) IS NOT WITHIN THE "EXTENDED WARRANTY" COVERAGE THAT TOYOTA HAS IMPLEMENTED FOR THIS KNOWN PROBLEM. IT DOESN'T MAKE SENSE THAT TOYOTA KNOWS THE SUN VISOR IS A PROBLEM, HAS RECALLED SOME VEHICLES BECAUSE OF THIS PROBLEM, BUT REFUSES TO INCLUDE OTHER VEHICLES--MANUFACTURED IN THE SAME YEAR AS THOSE VEHICLES INCLUDED IN THE RECALL, NO LESS--THAT ARE ALSO EXPERIENCING THE SAME PROBLEM. IF YOU CAN "ENCOURAGE" OR FORCE TOYOTA TO EXTEND THEIR "EXTENDED WARRANTY"/SUN VISOR RECALL TO OTHER VEHICLES EXPERIENCING THE SAME PROBLEM, I WOULD APPRECIATE IT. AS IT IS NOW, I WILL HAVE TO PAY OUT OF POCKET FOR THE REPAIR, AND THIS WILL BE A HARDSHIP AS MY FAMILY IS EXPERIENCING SEVERE FINANCIAL PROBLEMS. *TR

PURCHASED VEHICLE SEPT 2013 WITH APPROX 44,000 MILES ON IT. AROUND APRIL 2014 STARTED TO HEAR SOUNDS LIKE SOMETHING WAS LOOSE INSIDE THE CAR. SOUNDED METALLIC. IT WAS DUE FOR SERVICE AT 50,000 MILES SO I TOOK IT IN. MENTIONED THE KNOCKING METALLIC SOUND AND THEY SAID IT WAS THE MOONROOF. I COULDN'T QUITE FIGURE HOW THEY KNOW THAT SO SOON BUT I COULDN'T LEAVE IT THAT DAY ALL DAY, JUST FOR THE SERVICE. I BROUGHT IT BACK TODAY AND THEY SAID IT WAS DEFINITELY THE MOONROOF. IT WAS OUT OF WARRANTY SO IT COST ME $248 TO FIX. WHEN I CAME HOME I LOOKED IT UP ON THE TOYOTA FORUM AND, BINGO, THERE WERE NUMEROUS COMPLAINTS FROM OWNERS OF VARIOUS YEARS. SO THAT'S WHY THEY KNEW WHAT IT WAS RIGHT AWAY. THERE ARE ALSO A NUMBER OF COMPLAINTS HERE WITH THE SAFER.GOV SITE. *TR

THE PROBLEM WITH THE CAR IS THE SUN VISORS. FIRST THEY STARTED TO HANG LOW WOULDN'T STAY UP. ONE DAY ON MY WAY BACK HOME FROM WORK I WAS DRIVING IN THE HIGHWAY, THEY JUST COMPLETELY FELL. I HAD TO HOLD THEM UP THE WHOLE ENTIRE TIME I WAS DRIVING. THEY KEPT BLOCKING MY VIEW AND THEY WERE DISTRACTING AND A SAFETY HAZARD. TOYOTA REFUSES TO FIX THEM CAUSE THEY ARE NO LONGER COVER UNDER WARRANTY. *TR