2011 Toyota Camry

I own a 2011 Toyota Camry. The dashboard has begun to melt and is causing potential glare issues, making the windshield turn into a mirror. Toyota is aware of the issue, and offered to replace the part through a special service campaign, once in 2018 and in 2021, however, they did not send the notice to the correct address - which we confirmed with them was an outdated address. Since we just began having the problem with the vehicle, we contacted Toyota, however they are stating that they are no longer offering the repairs and that we will have to pay nearly $3000 to fix it ourselves, more than the car's trade in value.

The contact owns a 2011 Toyota Camry. The contact stated that there was an abnormal knocking sound coming from the sunroof while driving at various speeds. The contact scheduled an appointment with the dealer to have the vehicle inspected. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

TOYOTA CAMRY SUN VISOR ASSEMBLIES(2007-2011) WARRANTY ENHANCEMENT I WAS DRIVING HOME ON THE GARDEN STATE HIGHWAY, EASTER NIGHT 2017, WHEN THE SUN VISOR ON MY 2011 CAMRY JUST DROPPED DOWN. I COULDN'T GET THE VISOR TO STAY UP AND HAD TO DRIVE WITH ONE HAND HOLDING IT UP UNTIL I COULD PULL OVER. ULTIMATELY, THE ENTIRE VISOR SEPARATED FROM THE HOLDER. I LATER LEARNED ONLINE THAT THERE HAS BEEN A WARRANTY SUPPORT PROGRAM (ZTT) ISSUED BY TOYOTA 8/1/12 ON SUN VISOR ASSEMBLIES AND SUN VISOR BRACKETS ON CERTAIN TOYOTA 2007-2011 CAMRY''S. TOYOTA HAS ANNOUNCED A CUSTOMER SUPPORT PROGRAM TO COVER OF THE SUN VISOR ASSEMBLIES/BRACKETS FOR 7 YEARS FROM DATE OF FIRST USE REGARDLESS OF MILEAGE. SINCE MY CAR IS GOING TO BE SIX YEARS OLD IN AUGUST, I HAVE CONTACTED TOYOTA VIA EMAIL AND THEY HAVE RESPONDED THAT MY CAR DOES NOT FALL UNDER APPLICABLE VIN RANGES. APPARENTLY THIS DEFECT IS NOT JUST IN THE CARS WITH THOSE APPLICABLE VIN NUMBERS, BUT IN FAR MORE CARS. MY REFERENCE # [XXX]. HAVING A SUN VISOR FALL DOWN WHILE DRIVING (PARTICULARLY AT NIGHT) IS DANGEROUS, AS IS NOT HAVING A SUN VISOR WHEN THE SUN IS VERY BRIGHT.! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

YESTERDAY WHILE MY HUSBAND WAS DRIVING HOME, THE DRIVER'S SIDE SUN VISOR BROKE. WE RESEARCHED IT ON THE INTERNET TO SEE HOW TO FIX IT. WHEN WE DID, WE SAW THAT THERE WAS A WARRANTY POLICY BULLETIN OUT FOR 2007 - 2011 TOYOTA CAMRYS FOR THIS EXACT PROBLEM. THERE WAS A VIDEO AND OUR SUN VISOR DID EXACTLY WHAT THE VIDEO SHOWED. HOWEVER, THERE ARE A LIMITED AMOUNT OF CAMRYS WHICH IT COVERS. OUR CAMRY DOES NOT FALL WITHIN THAT RANGE. ON FURTHER RESEARCH, WE FOUND THAT THERE ARE MANY OTHERS WHO HAVE EXPERIENCED THIS SAME ISSUE BUT WEREN'T COVERED BECAUSE OF THEIR VIN DIDN'T FALL WITHIN THE RANGE. I HAVE NEVER HAD ANY PROBLEMS WITH TOYOTA BEFORE. WE OWN FOUR TOYOTAS AND HAVE NEVER HAD AN ISSUE LIKE THIS. ALSO, THE PASSENGER SIDE VISOR IS POPPING AND WON'T GO UP ALL THE WAY. PLEASE ADVISE ME AS TO WHAT I NEED TO DO. THANK YOU. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT THE CONNECTOR AND THE SUN VISOR PREMATURELY FRACTURED WITHOUT WARNING. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE CONNECTOR THAT HELD THE SUN VISOR IN PLACE NEEDED TO BE REPLACED, INCLUDING THE SUN VISOR. THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. UPDATED 11/01/16*LJ *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN VISOR SLOWLY ROTATED DOWNWARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS AN EXTENDED WARRANTY CAMPAIGN FOR THE FAILURE, BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SIDE VISOR INTERMITTENTLY DROPPED DOWN WITHOUT WARNING. THE FAILURE RECURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE VISOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

I STARTED HEARING A POPPING SOUND WHEN I WOULD CLOSE MY DRIVER SIDE SUN VISOR. EVENTUALLY, IT WOULD NOT CLOSE COMPLETELY, IT WOULD HANG A LITTLE BIT. EVENTUALLY, IT STATED HANGING TO WHERE IT WAS ALWAYS DOWN. FINALLY, THE MOUNT (OR WHATEVER THE PART IS THAT IT CLIPS INTO) BROKE OFF SO I HAD TO REMOVE IT. NOW THAT IT IS MUCH SUNNIER MOST DAYS, IT MAKES IT VERY HARD TO DRIVE THE CAR WITHOUT THE SUN VISOR, ALSO, I AM NOW STARTING TO HEAR THE POPPING SOUND ON THE PASSENGER SUN VISOR AND IT IS STARTING TO HANG A LITTLE BIT. *TR