2018 Toyota Camry Hybrid

I CONTACTED TOYOTA REGARDING A PROBLEM WITH MY SCOUTLINK GPS. I WAS DRIVING TO NEW YORK AND THE GPS SUDDENLY STOPPED WORKING.THE DISPLAY SHOWED THE CAR TO THE RIGHT OF THE PATH THEN TO THE LEFT THEN BACK AGAIN, THEN TOLD ME TO MAKE A TURN. I WAS GOING AT A HIGH RATE OF SPEED AS YOU DO ON THE TURNPIKES AND PARKWAYS. THERE WAS NO WAY FOR ME TO SAFELY STOP TO TROUBLESHOOT THE SCOUTLINK. IT TAKES A GREAT DEAL OF COORDINATION TO EVEN HOOK IT UP, BUT THEN FOR IT TO STOP WORKING WHEN YOU ARE IN CONGESTED HI SPEED TRAFFIC IS A SAFETY ISSUE FOR ME AND MY FAMILY AS WELL AS OTHERS ON THE HIGHWAY. LUCKILY THE PASSENGER WAS ABLE TO GET GOOGLE MAPS ON THE PHONE TO SAFELY GUIDE US TO OUR DESTINATION.WHEN I REPORTED THE ISSUE TO TOYOTA THEY SUGGESTED I GO TO THE DEALERSHIP. THE DEALERSHIP AGREED THERE WAS A PROBLEM, AND IF I HAD AN APPLE PHONE, THEY HAD A SOLUTION. BUT ALAS I HAVE AN ANDROID, SO THEY TRIED TO GET ME TO TRADE IN MY CAR WITH A 2019, THAT HAS A DIFFERENT SYSTEM IN IT..... A WORKING GPS I HOPE! THEY WANTED ME TO PAY AN ADDITIONAL $14,000. NOT A SAFETY ISSUE, BUT CERTAINLY NOT ETHICAL FROM MY VIEWPOINT. I THEN REPORTED THE ISSUE TO TELENAV, THEY PRODUCE THE SCOUTLINK GPS. THEY TOLD ME I NEEDED TO TALK WITH TOYOTA. I EXPLAINED I WAS THERE ALREADY, MY SOFTWARE WAS UP-TO-DATE AND THEY COULD NOT FIGURE OUT THE PROBLEM AND THE ONLY SOLUTION WAS TO PURCHASE A NEW CAR OR AT MY EXPENSE INSTALL AN AFTER MARKET SYSTEM.. TELENAV TOLD ME HE COULD NOT HELP AND HAS CLOSED THE CASE FILE. I JUST THINK SOMEONE SHOULD BE AWARE OF THE SAFETY ISSUE INVOLVED HERE AND HOW TOYOTA IS NOT STANDING BEHIND ITS PRODUCT OR ITS CUSTOMER. I PURCHASED A GARMIN. I WAS UNABLE TO ATTACH MP4 VIDEOS.

ISSUE #1 RADIO/BLUETOOTH FAILS TO SYNC WITH PHONE FORCING ME TO HAND HOLD THE PHONE IN VIOLATION OF STATE LAW. ISSUE #2 RADIO/BLUETOOTH/MICROPHONE HAS SO MUCH BACKGROUND NOISE THAT IT'S DIFFICULT FOR PEOPLE TO HEAR/UNDERSTAND ME. THIS IS AN ISSUE IN THE CASE OF AN ACCIDENT OR OTHER SITUATION WHEN HANDS FREE COMMUNICATION IS REQUIRED.

BOTH SIDE WINDOWS IN THE FRONT HAVE VISIBLE DARK AND LIGHT SPOTS, AND PATTERNS. REAR WINDOWS HAVE A LOT OF RIPPLING DARK PATTERNS. PATTERNS CAN BE SEEN WHEN WE LOOK THROUGH POLARIZED SUNGLASSES. IT IS ALSO VISIBLE WITH BARE EYES FROM AN ANGLE. WHAT IS THE STANDARD OF THE TEMPERED GLASS ON A VEHICLE ? WE THINK THIS SHOULD NOT BE HAPPENED WHETHER OR NOT POLARIZED SUNGLASSES ARE USED WHEN DRIVING. WE ARE NOT SURE IF OUR WINDOWS ARE CONSIDERED AS ABNORMAL OR DEFECT AT THIS LEVEL (SEE PICTURES), THE PATTERNS ON BOTH SIDES (FRONT) WINDOWS ARE DISTRACTING WHEN IT TURNS DARK UNDER THE BRIGHT SUN. WINDOWS IN THE MIDDLE ARE FINE. BESIDES, WE DON'T HAVE THIS PROBLEM WITH OUR OTHER 3 CARS AT HOME (2 ARE DIFFERENT BRAND) WHEN WE USED OUR POLARIZED SUNGLASSES IN THE PAST YEARS.