2018 Toyota C-HR

Currently has a whine and grinding noise from transmission. Toyota dealers would not replace transmission and Toyota USA was contatacted. Transmission, but not the torque converter was replaced at ~53,000 miles. Noises returned ~10,000 miles after replacment and was advised sound is normal. Noises got increasingly worse over time, despite regular service. Vehicle is drivable, but is no longer driven to prevent total failure. Current mileage is ~123,000 miles. Transmission fluid changed every ~25,000 miles using Toyota genuine fluid. Vehicle was used for commuting, mostly highway, with no towing (no tow hitch installed).

My car has been making high pitched whining sound from front end for the last 20,000 miles. I am currently at 101,500 mi and have been advised it is the transmission. I have done some research on the 2018 Toyota CHR's and found that Canada has extended the warranty of the CVT transmission to 193,000 miles [XXX] ). When I reached out to Toyota USA they acted as if they were unaware and could not assist now that my warranty has expired. Toyota's are known for their reliability and good quality. Now I am left with a car that isn't even paid off yet and relatively low on miles especially considering the issue started at about 90,000 miles. I want to bring this to your attention in hopes that if other countries recognize this as an issue and have made it right maybe something can be done here to rectify the situation. I also located class a class action lawsuit that has begun for Toyota on this issue [XXX] ). I am a single mother and can't afford to replace a transmission. Please help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On February 6, 2026 the transmission in my 2018 Toyota CHR began to malfunction while on interstate 90. IF the transmission had completely failed on a major highway it could have impacted my safety as well as anyone travelling in proximity to me. When I was able to get off the thru-way there was considerable screaming and clunking from the front end. Two auto repair businesses confirmed that it was the tranmission. The vehicle is available for inspection. No indication prior to the event. I had taken the vehicle to a local dealer in December to have the transmission serviced and was told by their service department that it was not necessary unless there were warning lights on or if the car was not operating in a normal manner.

The contact owns a 2018 Toyota C-HR. While at a stop, the vehicle vibrated abnormally without warning. The vehicle was taken to a dealer, but no cause for the issue was found. While operating the vehicle, there was an abnormal whining sound coming from the vehicle, with the message "Service Engine Soon" displayed. The vehicle was taken back to the dealer, where a diagnostic test revealed a failure with the ball bearings inside the CVT. The contact was informed that the transmission and the torque converter needed to be replaced. The manufacturer was contacted and offered to cover half of the cost of the repair. The transmission and torque converter were replaced, and the vehicle was repaired. The contact was provided with a case number from the manufacturer. The failure mileage was approximately 70,000.