Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 17 of 23 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Air Bags. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2 crash reports1 fire reports2 injury reports
What owners actually said
23 reports
95,500 miles · Oct 3, 2025
Visibility
The contact owns a 2016 Toyota Avalon. The contact stated that while driving approximately 70 MPH, the sunroof glass shattered. The contact stated that there was no glass inside the vehicle because the sunroof shade was in the closed position. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the fa…
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The contact owns a 2016 Toyota Avalon. The contact stated that while driving approximately 70 MPH, the sunroof glass shattered. The contact stated that there was no glass inside the vehicle because the sunroof shade was in the closed position. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,500.
NHTSA ODI #11691211
Mileage unknown · Mar 12, 2024
Forward Collision AvoidanceLane DepartureUnknown Or Other
The manufacturer is no longer producing OEM windshield that comply with the a DAS features which are now in operable because my windshield will not calibrate after replacement because there is not an OEM windshield available. I have contacted Toyota. I have also searched everywhere in the states for an OEM windshield Toyota has …
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The manufacturer is no longer producing OEM windshield that comply with the a DAS features which are now in operable because my windshield will not calibrate after replacement because there is not an OEM windshield available. I have contacted Toyota. I have also searched everywhere in the states for an OEM windshield Toyota has tried to calibrate the replacement which is aftermarket, as well as the Auto Glass installer to no avail. Toyota is no longer manufacturing the OEM windshield which is needed for the safety features to function properly. The car should be recalled for a manufacturer defect.
NHTSA ODI #11576871
84,575 miles · May 8, 2023
Tires
The contact owns a 2016 Toyota Avalon equipped with Cooper Tires, Tire Line: CS5 Ultra Touring, Tire Size: 215/55/R17, DOT Number: U93R1CU1820. The contact stated that while driving at various speeds, the front end of the vehicle was shaking abnormally without warning. The contact took the vehicle to a tire shop and was informed…
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The contact owns a 2016 Toyota Avalon equipped with Cooper Tires, Tire Line: CS5 Ultra Touring, Tire Size: 215/55/R17, DOT Number: U93R1CU1820. The contact stated that while driving at various speeds, the front end of the vehicle was shaking abnormally without warning. The contact took the vehicle to a tire shop and was informed that the tread on the driver’s and passenger’s side tires were separating. The contact's husband drove the vehicle to the original tire shop where the tires were purchased and was offered a store credit for the replacement tires. The manufacturer was not made aware of the failure. The tire was a replacement tire. The tire failure mileage was approximately 6,000, and the vehicle failure mileage was 84,575.
NHTSA ODI #11520951
60,000 miles · Feb 10, 2023
Service Brakes
The contact owns a 2016 Toyota Avalon. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately and made an abnormal sound. Additionally, the center console was extremely hot, and the driver's side seat electric panel cover had detached. The con…
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The contact owns a 2016 Toyota Avalon. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately and made an abnormal sound. Additionally, the center console was extremely hot, and the driver's side seat electric panel cover had detached. The contact inspected the driver's side seat and noticed there was rust on the seat. The vehicle was taken to the dealer where the brake pads were cleaned; however, the mechanic was unable to duplicate the failure for the center console. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
NHTSA ODI #11506672
Mileage unknown · Jan 2, 2023
Lane Departure
Clear
NHTSA ODI #11499774
55,284 miles · Oct 1, 2020
Air BagsElectrical SystemSeat BeltsCrashInjury
TRAVEL ON THE STREET AND MAY HIT AN OBJECT (COULD BE AN EMPTY TRASH CONTAINER. VEHICLE LEFT THE TRAVEL LANE, GOING UP ON THE SIDEWALK, STUCK 2 GARBAGE CANS AND THROUGH THE NUMEROUS BUSHES.
NHTSA ODI #11362196
110,932 miles · Jun 2, 2020
Unknown Or Other
THERE ARE TWO PIECES OF ACCORDIAN SHAPED TRIM THAT CONTINUALLY FALL FROM INSIDE THE SUNROOF. I HAVE HAD THE DEALERSHIP REINSTALL THEM - AND THEY CHARGED ME. HOWEVER, THEY CONTINUED TO FALL FROM THE SUNROOF AND THEY ARE NOW STORED IN THE TRUNK. POOR DESIGN. PLUS, NOT TOO SAFE HAVING THIS RUBBER PART FALL ONTO YOUR HEAD WHILE DRIV…
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THERE ARE TWO PIECES OF ACCORDIAN SHAPED TRIM THAT CONTINUALLY FALL FROM INSIDE THE SUNROOF. I HAVE HAD THE DEALERSHIP REINSTALL THEM - AND THEY CHARGED ME. HOWEVER, THEY CONTINUED TO FALL FROM THE SUNROOF AND THEY ARE NOW STORED IN THE TRUNK. POOR DESIGN. PLUS, NOT TOO SAFE HAVING THIS RUBBER PART FALL ONTO YOUR HEAD WHILE DRIVING DOWN THE ROAD. THE ADHESIVE ON THE PART MAY NOT KEEP THE PART IN ITS PROPER PLACE, BUT THE ADHESIVE DOES DO A GOOD JOB STICKING TO MY HAIR. *TR
NHTSA ODI #11326966
Mileage unknown · Apr 29, 2020
Air Bags
RECALL OF 1/2020 STILL HAS NO REMEDY FROM MANUFACTURER AND NO ANTICIPATED DATE OF REMEDY AVAILABILITY (NHTSA RECALL NUMBER 20V024).
NHTSA ODI #11322736
Mileage unknown · Jan 6, 2020
Unknown Or Other
MY CAR HAS AN SOS SYSTEM THAT NOTIFIES TOYOTA OR THEIR CONTRACTOR IF THE CAR HAS BEEN IN AN ACCIDENT, SUMMONS LAW ENFORCEMENT, TOW TRUCK, ETC. I DO NOT KNOW WHAT OTHER SAFETY ISSUES ARE WRAPPED INTO IT. IT HAS A RED WARNING LIGHT THAT GOES ON WHEN IT STOPS WORKING. IT HAS BEEN INTO MY LOCAL DEALER THREE TIMES TO BE REPAIRED AND …
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MY CAR HAS AN SOS SYSTEM THAT NOTIFIES TOYOTA OR THEIR CONTRACTOR IF THE CAR HAS BEEN IN AN ACCIDENT, SUMMONS LAW ENFORCEMENT, TOW TRUCK, ETC. I DO NOT KNOW WHAT OTHER SAFETY ISSUES ARE WRAPPED INTO IT. IT HAS A RED WARNING LIGHT THAT GOES ON WHEN IT STOPS WORKING. IT HAS BEEN INTO MY LOCAL DEALER THREE TIMES TO BE REPAIRED AND EACH "REPAIR" HAS FAILED IMMEDIATELY UPON ME PICKING IT UP AGAIN. TODAY, AFTER THE DEALER WORKED ON IT, THE DECIDED THAT THE "CELL SYSTEM" THAT IS BUILT INTO THE CAR AND IS UNDER THE PASSENGER SEAT NEEDS TO BE REPLACED AND WILL COST $2200.00. I DON'T KNOW WHAT OTHER "SAFETY SYSTEMS" ARE RELIANT ON THIS DYSFUNCTIONAL SAFETY BUT I WOULD LIKE FOR NHTSA TO KNOW ABOUT THIS AND LET ME KNOW IF IT IS A HAZARD FOR ME AND OTHERS. THE RED LIGHT STAYS ON WHENEVER THE CAR IS OPERATED.
NHTSA ODI #11297466
4,000 miles · Oct 29, 2019
Engine
ENGINE HESITATES FOR A FEW SECONDS WHEN STARTING FROM A STOP OR A SLOW SPEED IN CITY TRAFFIC. THE DEALER SAID IT WAS A COMPUTER LEARNING PROCESS AND IT SHOULD GO AWAY. PROBLEMS HAS BEEN AROUND SINCE NEW IN 2016.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Consequence & remedy
Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Avalon, and 2017 Camry vehicles manufactured August 3, 2016, to September 12, 2016. The front passenger knee air bag module may have been attached to the lower instrument panel with incorrect fasteners.
Consequence & remedy
Consequence: If the air bag was installed with incorrect fasteners, the fasteners may become loose over time, affecting the air bag deployment and increasing the risk of injury.
Remedy: Toyota will notify owners, and dealers will inspect the fasteners, and if necessary, replace the instrument panel brace and body bracket and reattach the air bag assembly, free of charge. The recall began on February 8, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G05.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Avalon and Camry vehicles manufactured November 30, 2015 to March 4, 2016. The occupant classification system (OCS) that activates or deactivates the front passenger seat air bag system may have been improperly calibrated. As a result, the front passenger air bag and the front passenger knee air bag may not deploy as intended in certain crash scenarios. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Air bags that do not deploy as intended during a crash increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will recalibrate the OCS, free of charge. The recall began by May 13, 2016. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is G0J.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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