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2013 Toyota Avalon

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2013 Toyota Avalon do not stand out strongly from the model-year median of 101.

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When problems were reported

Mileage at the reported incident

82 reports with mileage · 55 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Structure. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Vehicle Speed Control. Review the 22 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Visibility/wiper. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

14 crash reports1 fire reports11 injury reports

Structure complaints

25 reports
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75 miles · Nov 21, 2013
StructureVisibility/wiper

SUNLIGHT IS REFLECTED INTO THE EYES OF THE DRIVER AND FRONT SEAT PASSENGER FROM THE INTERIOR TRIM. THIS BRIGHT REFLECTION NOT ONLY MAKES IT DIFFICULT TO SEE AT TIMES, THE SUNLIGHT CAN CAUSE DAMAGE TO THE RETINA AND CORNEA. THE LIGHT COMES FROM MANY DIFFERENT PARTS OF THE CAR SO IT IS IMPOSSIBLE TO CONSTANTLY SHIELD WITH OUR HAND…

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SUNLIGHT IS REFLECTED INTO THE EYES OF THE DRIVER AND FRONT SEAT PASSENGER FROM THE INTERIOR TRIM. THIS BRIGHT REFLECTION NOT ONLY MAKES IT DIFFICULT TO SEE AT TIMES, THE SUNLIGHT CAN CAUSE DAMAGE TO THE RETINA AND CORNEA. THE LIGHT COMES FROM MANY DIFFERENT PARTS OF THE CAR SO IT IS IMPOSSIBLE TO CONSTANTLY SHIELD WITH OUR HANDS WHILE DRIVING. WE KEEP THE SUNROOF CLOSED. IT DOES NOT MATTER IF THE SUN IS DIRECTLY OVERHEAD OR AT AN ANGLE BECAUSE THERE ARE SO MANY AREAS THAT REFLECT THE LIGHT. WE NOTICED THIS PROBLEM WITHIN THE FIRST WEEK OF PURCHASE. WE CONTACTED THE DEALER AND MANUFACTURER. WHILE THEY INITIALLY SEEMED WILLING TO HELP, IT IS OBVIOUS FROM THEIR SILENCE, THAT THEY HOPE THE PROBLEM WILL GO AWAY. THERE ARE NUMEROUS CONDITIONS SUCH AS MACULAR DEGENERATION, CATARACTS, AND PTERYGIUM, CAUSED BY EXPOSURE TO BRIGHT SUNLIGHT IN THE EYES AND ARE CONCERNED ABOUT THE DAMAGE THAT COULD RESULT FROM THIS CONSTANT EXPOSURE. IT WOULD BE GREAT IF THE MANUFACTURER WOULD CORRECT THE DESIGN FLAW IN OUR CAR. *TR

NHTSA ODI #10553264

7,000 miles · Nov 6, 2013
Structure

I WENT THROUGH A CAR WASH THE OTHER DAY AND WHEN THE CAR WAS BEING DRIED BY THE BLOWER, SOME WATER CAME IN THROUGH THE SUNROOF. I TOOK THE CAR TO THE TOYOTA DEALER WHERE I BOUGHT IT AND THEY DID A HIGH PRESSURE WATER TEST. THEY SAID NOTHING WAS THE MATTER. IT WAS EXPLAINED TO ME THAT THEY COULD HAP[PEN WHEN YOU DRIVE THROUGH THE…

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I WENT THROUGH A CAR WASH THE OTHER DAY AND WHEN THE CAR WAS BEING DRIED BY THE BLOWER, SOME WATER CAME IN THROUGH THE SUNROOF. I TOOK THE CAR TO THE TOYOTA DEALER WHERE I BOUGHT IT AND THEY DID A HIGH PRESSURE WATER TEST. THEY SAID NOTHING WAS THE MATTER. IT WAS EXPLAINED TO ME THAT THEY COULD HAP[PEN WHEN YOU DRIVE THROUGH THE CAR WASH. I IMMEDIATELY FILED A COMPLAINT WITH TOYOTA AND THEY ADVISED THAT I HAVE ANOTHER DEALER LOOK AT IT. I HAVE AN APPOINTMENT MONDAY 11/11. WE WILL SEE WHAT HAPPENS. *TR

NHTSA ODI #10551155

4,200 miles · Oct 9, 2013
Structure

I HAD WENT TO MY LOCAL DEALERSHIP PLAZA TOYOTA IN BROOKLYN NY TO HAVE THEM TAKE A LOOK AT THE REAR HEADLINER THAT HAD BEEN COMING DOWN. I WAS TOLD THAT MY APPOINTMENT WAS TOO LATE IN THE EVENING SO I HAD TO SET AN EARLIER APPOINT WHICH WOULD BE THE FOLLOWING MONDAY AFTER THE HOLIDAY. I DROPPED MY CAR OFF AT ABOUT 9AM ON JULY 8…

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I HAD WENT TO MY LOCAL DEALERSHIP PLAZA TOYOTA IN BROOKLYN NY TO HAVE THEM TAKE A LOOK AT THE REAR HEADLINER THAT HAD BEEN COMING DOWN. I WAS TOLD THAT MY APPOINTMENT WAS TOO LATE IN THE EVENING SO I HAD TO SET AN EARLIER APPOINT WHICH WOULD BE THE FOLLOWING MONDAY AFTER THE HOLIDAY. I DROPPED MY CAR OFF AT ABOUT 9AM ON JULY 8TH AND PICKED IT UP ABOUT 6:30PM THAT DAY ONLY TO HAVE BEEN TOLD THAT THEY ROTATED THE TIRES...WHICH WAS LAUGHABLE BECAUSE I WAS NEVER CALLED AND TOLD THAT THE PROBLEM WITH MY REAR HEADLINER COULD NOT BE FIXED THAT DAY. I WAS TOLD BY MY SERVICE ADVISER THAT THEY NEEDED APPROVAL FROM THE DISTRICT MANAGER BECAUSE THE REPAIRS WERE QUITE COSTLY AND IT TAKES UP TO 30 DAYS IN MOST INSTANCES TO GET APPROVAL. I IMMEDIATELY FILED A COMPLAINT WITH TOYOTA HEADQUARTERS AND NYC BBB. THE DEALERSHIP CALLED ME BACK IN A FEW DAYS AND ASSURED ME THAT THE PROBLEM WOULD BE FIXED WHEN I CAME BACK IN THE COUNTRY FROM VACATION. I CONTACTED THE DEALERSHIP IN MID AUGUST ONLY TO HAVE BEEN TOLD THAT THE REPAIRS WERE DENIED BECAUSE THE PICTURES SHOW THAT THE HEADLINER WAS TAMPERED WITH AND VOIDED THE WARRANTY. I AGAIN FILED ANOTHER COMPLAINT WITH TOYOTA HEADQUARTERS AND NYC BBB ONLY THIS TIME I WAS GIVEN THE OPPORTUNITY TO GO TO ARBITRATION WITH NATIONAL CENTER FOR DISPUTE SETTLEMENT. I ALSO HAVE CORRESPONDENCE FROM THE DEALERSHIP VIA VOICEMAIL AND THE RESPONSE THEY GAVE BBB THAT I VOIDED THE WARRANTY. THE FUNNY THING ABOUT THIS IS WHEN THE DEALERSHIP RECEIVED NOTIFICATION THAT I HAD REQUESTED AN ARBITRATION THEY IMMEDIATELY STARTED TO CALL MY PHONE EVERY DAY FOR 2 CONSECUTIVE WEEKS BECAUSE THEY KNOW THEY WERE WRONG TO DENY MY CLAIM AND FIX THE CAR FOR FREE. NOW THEY ARE FACING THE FACT THEY MAY HAVE TO GIVE ME A FULL REFUND FOR THE VEHICLE OR A COMPARABLE CAR.....IDIOTS. *TR

NHTSA ODI #10547416

Mileage unknown · Sep 20, 2013
SeatsStructure

ONE WEEK (7/11/13) AFTER PURCHASING A BRAND NEW AVALON, NOTICED A SAG IN THE HEADLINER TOWARDS THE REAR WINDSHIELD. AFTER LOOKING CLOSER, THE HEADLINER IS DROOPING TOWARDS THE REAR WINDSHIELD AS WELL AS A NOTICEABLE GAP NEAR THE MOON ROOF. TOOK BACK TO DEALER AND THEY ORDERED A NEW PART. ABOUT 8/27/13, TOOK BACK TO DEALER BEC…

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ONE WEEK (7/11/13) AFTER PURCHASING A BRAND NEW AVALON, NOTICED A SAG IN THE HEADLINER TOWARDS THE REAR WINDSHIELD. AFTER LOOKING CLOSER, THE HEADLINER IS DROOPING TOWARDS THE REAR WINDSHIELD AS WELL AS A NOTICEABLE GAP NEAR THE MOON ROOF. TOOK BACK TO DEALER AND THEY ORDERED A NEW PART. ABOUT 8/27/13, TOOK BACK TO DEALER BECAUSE THE SEAT PANEL ON THE DRIVER SIDE SEAT WAS FALLING OFF. 9/13/13, DEALER INSTALLED A NEW HEADLINER. PICKING UP ON 9/18/13 AFTER A NEW HEADLINER WAS INSTALLED, THE GAP REMAINS AT THE MOON ROOF AREA AND ONE OF THE BACK PANELS WAS NOT IN PLACE. THE DEALER WAS STILL WAITING FOR SEAT BACK PANEL PART AND WAS NOT ABLE TO REPLACE THE SEAT BACK PANEL. 9/18/13 - LEFT IT AT THE DEALER SINCE HEADLINER ISSUE IS STILL NOT RESOLVED AND THE SEAT BACK PANEL IS STILL NOT FIXED. I'M AFRAID THE CAR WILL NEVER BE LIKE NEW AND I'M AFRAID EVEN ANOTHER NEW HEADLINER WILL STILL HAVE ISSUES. I BELIEVE IT'S A SERIOUS DESIGN FLAW. AFTER PURCHASING IT NEW ON 7/3/13, DROOPING HEADLINER AND SEAT BACK PANEL FALLING OFF, IS NOT PRESENTABLE AND APPROPRIATE TO DRIVE SINCE I USE MY CAR FOR BUSINESS. I HAVEN'T BEEN ABLE TO ENJOY MY NEW CAR AND NOW I'M DRIVING A COROLLA AS MY LOANER CAR. *TR

NHTSA ODI #10544642

500 miles · Sep 5, 2013
StructureVisibility

COMPLAINT: SUN GLARE REFLECTION COMING FROM DASHBOARD, SAFETY ISSUE, SIMILAR TO NETS. ON 04/01/13, JAMES FEWEL TOYOTA NATIONAL HQ, DOCUMENTED MY DASH GLARE ISSUE UNDER FILE #[XXX]: ON 3-16-2013, WE PURCHASED A 2013 AVALON FROM COGGIN TOYOTA JACKSONVILLE. IT HAS FL LEGAL WINDOW TINTING. THE DASH'S CHROME TRIM CAUSES A GLARE ISSUE…

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COMPLAINT: SUN GLARE REFLECTION COMING FROM DASHBOARD, SAFETY ISSUE, SIMILAR TO NETS. ON 04/01/13, JAMES FEWEL TOYOTA NATIONAL HQ, DOCUMENTED MY DASH GLARE ISSUE UNDER FILE #[XXX]: ON 3-16-2013, WE PURCHASED A 2013 AVALON FROM COGGIN TOYOTA JACKSONVILLE. IT HAS FL LEGAL WINDOW TINTING. THE DASH'S CHROME TRIM CAUSES A GLARE ISSUE ON A SUNNY DAY, CAUSING BRIGHT GLARE DUE TO THE AMOUNT OF DASHBOARD TRIM THAT IS SILVER/CHROME. IT IS A SAFETY ISSUE WHEN THERE IS SO MUCH GLARE COMING FROM THE DASH AREA. WHAT IS TOYOTA'S RECOMMENDATION IS TO RECTIFY THE ISSUE? ON 05/21/13, [XXX], SERVICE DIRECTOR, TOYOTA AVENUES, RESPONDED: [XXX], I FORWARDED YOUR PICTURES TO OUR TECH DEPT AS WELL AS SUBMITTED A PRODUCT QUALITY CASE. RESPONSE BACK FROM MANUFACTURER HAS BEEN THAT THERE IS NOTHING THAT CAN BE CHANGED AT THIS TIME TO KEEP THE GLARE COMING OFF OF THE CHROME TRIM PANELS. THE REF FOR THE DEALER PRODUCT REPORT IS CASE # [XXX] IF YOU WISH TO CALL THE CUST SPT CENTER TO UPDATE YOUR CASE. THANK YOU, [XXX], TOYOTA AVENUES [XXX]. ON 05/22/2013 [XXX] AT TOYOTA HQ RESPONDED: [XXX], WE ARE SORRY FOR THE CONCERNS THIS CONDITION HAS CAUSED AND HAVE FORWARDED YOUR EMAIL TO A CASE MANAGER HERE IN OUR DEPT. THE CASE MANAGER WILL CONTACT YOU VIA PHONE BEFORE THE END OF BUSINESS, MAY 23, 2013. WE HAVE DOCUMENTED YOUR EMAIL AT OUR NATIONAL HQ UNDER FILE #[XXX]. ON 05/23/2013 RECEIVED A CALL FROM TOYOTA CASE MANAGER [XXX], SO I SENT HIM PICTURES SHOWING THE GLARE ISSUE. THERE WAS NEVER ANY FURTHER COMMUNICATION FROM TOYOTA HQ ON IT. BOTTOM LINE: TOYOTA NEEDS TO COME UP WITH A FIX TO THIS SAFETY ISSUE, REPLACING ALL THIS GLOSSY CHROME WITH SOMETHING NON-REFLECTIVE. PUTTING CHROME IN THE DASH AREA WAS A POOR DESIGN. MY WIFE OFTEN FEELS SICK, DUE TO THE WAY THIS GLARE HURTS HER EYES. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #10542153

7,000 miles · Aug 16, 2013
SeatsStructure

THE HEADLINER IS FALLING IN MY CAR. I HAVE WAITED A MONTH TO GET THE PROBLEM FIXED YET IT HAS NOT BEEN FIXED. THE BACK OF MY CHAIR IS ALSO FALLING. *TR

NHTSA ODI #10535698

Mileage unknown · Aug 12, 2013
SeatsStructureVisibility/wiper

VERY UPSET TOYOTA CUSTOMER, PURCHASED SHOWROOM 2013 TOYOTA AVALON WITH HEADLINER IN THE REAR DROOPED DOWN. THIS IS BRAND NEW...I WAS TOLD THAT PROBABLY SOME KIDS HAVE PULLED THE HEADLINER DOWN WHILE IN SHOWROOM. WAITING FOR RESOLUTION I DECIDED TO READ ON COMMON PROBLEMS AND LONE BEHOLD! TOYOTA, YOU HAD BETTER GET THIS FIXED I…

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VERY UPSET TOYOTA CUSTOMER, PURCHASED SHOWROOM 2013 TOYOTA AVALON WITH HEADLINER IN THE REAR DROOPED DOWN. THIS IS BRAND NEW...I WAS TOLD THAT PROBABLY SOME KIDS HAVE PULLED THE HEADLINER DOWN WHILE IN SHOWROOM. WAITING FOR RESOLUTION I DECIDED TO READ ON COMMON PROBLEMS AND LONE BEHOLD! TOYOTA, YOU HAD BETTER GET THIS FIXED IMMEDIATELY BEFORE THERE IS AN ACCIDENT DUE TO HEADLINER OBSTRUCTING THE DRIVERS VIEW. HOW FAST THIS IS RESOLVED IS GOING TO DETERMINE HOW I SPEAK ABOUT TOYOTA AND FUTURE PURCHASES! GET AFTER IT! NEXT UP, SEAT BACK COVERS ALSO WAS BLAMED ON KIDS IN SHOWROOM PULLING THEM DOWN. I LOOKED AT THE DESIGN AND SEE HOW SORRY THE ENGINEERING IS. TOYOTA, NEED FIX AS SOON AS POSSIBLE.. A GOOD ONE! I WILL REPORT THIS TO THE NEWS IF NOT RECTIFIED. *TR

NHTSA ODI #10534799

Mileage unknown · Aug 1, 2013
Structure

TOYOTA CORP CONTINUES TO SELL 2013 TOYOTA AVALONS WITH A KNOWN DEFECT TO THE HEADLINER. THE HEADLINER TO THE REAR OF THE VEHICLE SAGS AND MAY POTENTIALLY OBSTRUCT THE VIEW OF THE DRIVER WHILE DRIVING. IT IS APPARENT AFTER RESEARCHING THE ISSUE ONLINE THAT TOYOTA IS FULLY AWARE OF THE DEFECT BUT FAILED TO CONTACT DEALERSHIPS AT T…

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TOYOTA CORP CONTINUES TO SELL 2013 TOYOTA AVALONS WITH A KNOWN DEFECT TO THE HEADLINER. THE HEADLINER TO THE REAR OF THE VEHICLE SAGS AND MAY POTENTIALLY OBSTRUCT THE VIEW OF THE DRIVER WHILE DRIVING. IT IS APPARENT AFTER RESEARCHING THE ISSUE ONLINE THAT TOYOTA IS FULLY AWARE OF THE DEFECT BUT FAILED TO CONTACT DEALERSHIPS AT THE LOCAL LEVEL. PER TOYOTA THERE IS NO KNOWN FIX AT THIS TIME AND MY VEHICLE HAS REMAINED AT THE DEALERSHIP FOR THE PAST 4 DAYS. *TR

NHTSA ODI #10533063

966 miles · Jul 29, 2013
Structure

HEADLINER IS FALLING DOWN IN BACK BY REAR WINDOW. PROBLEM WAS REPORTED TO TOYOTA. I AM TOLD TOYOTA IS WORKING ON A FIX FOR IT BUT IT WILL BE A WHILE BEFORE A RESOLUTION IS FOUND. AS A GOOD WILL GESTURE TOYOTA TACKED UP THE HEADLINER IN THE MIDDLE WHERE IT WAS FALLING DOWN. A FEW DAYS LATER THE HEADLINER BEGAN TO FALL DOWN ON…

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HEADLINER IS FALLING DOWN IN BACK BY REAR WINDOW. PROBLEM WAS REPORTED TO TOYOTA. I AM TOLD TOYOTA IS WORKING ON A FIX FOR IT BUT IT WILL BE A WHILE BEFORE A RESOLUTION IS FOUND. AS A GOOD WILL GESTURE TOYOTA TACKED UP THE HEADLINER IN THE MIDDLE WHERE IT WAS FALLING DOWN. A FEW DAYS LATER THE HEADLINER BEGAN TO FALL DOWN ON BOTH SIDES WHERE IT WAS TACKED UP BY THE REAR WINDOW. I WAS THEN TOLD, THEY WERE AFRAID THAT WOULD HAPPEN. TOYOTA HAS NO RESOLUTION AND WILL NOT REPLACE THE HEADLINER OR VEHICLE. I AM TOLD BY TOYOTA THAT THIS IS A COMMON PROBLEM. HOWEVER, AS THEY CANNOT REPAIR THE VEHICLES THAT HAVE THIS PROBLEM IT SOUNDS LIKE THEY ARE STILL SELLING VEHICLES WITH THIS DEFECT TO UNSUSPECTING CUSTOMERS. ALTHOUGH YOU CAN STILL SEE OUT THE REAR WINDOW, WHO KNOWS FOR HOW MUCH LONGER BEFORE IT JUST GIVES WAY. AS TOYOTA WILL NOT/OR CAN NOT REPAIR THIS ISSUE, AND WILL NOT REPLACE THE HEADLINER OR THE VEHICLE THEY REALLY AREN'T HONORING THE WARRANTY EITHER. IN AN EFFORT TO TRY TO RESOLVE THIS ISSUE, I COULD NOT GET PAST THE CLAIM REPRESENTATIVE AT HEADQUARTERS NOR THE FACTORY REP. EVIDENTLY, MANAGEMENT WILL NOT SPEAK WITH CUSTOMERS AND NO ONE WILL RESPOND BY E-MAIL. *TR

NHTSA ODI #10532562

200 miles · Jul 5, 2013
Structure

SERIOUS PROBLEM: 2013 TOYOTA AVALON DASHBOARD TRIM CAUSES A DANGEROUS REFLECTION OF SUNLIGHT DIRECTLY INTO DRIVER'S EYES. DURING MID-DAY SUN, BLINDING BEAMS OF SUNLIGHT BOUNCE OFF SEVERAL AREAS OF THE MIRRORED-CHROME-COLORED PLASTIC TRIM THAT SURROUNDS THE DASHBOARD AND WRAPS AROUND THE INSTRUMENT CLUSTER. SUNLIGHT IS REFLECT…

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SERIOUS PROBLEM: 2013 TOYOTA AVALON DASHBOARD TRIM CAUSES A DANGEROUS REFLECTION OF SUNLIGHT DIRECTLY INTO DRIVER'S EYES. DURING MID-DAY SUN, BLINDING BEAMS OF SUNLIGHT BOUNCE OFF SEVERAL AREAS OF THE MIRRORED-CHROME-COLORED PLASTIC TRIM THAT SURROUNDS THE DASHBOARD AND WRAPS AROUND THE INSTRUMENT CLUSTER. SUNLIGHT IS REFLECTED OFF CHROME TRIM BENEATH THE TACHOMETER AND SPEEDOMETER. BLINDING SUNLIGHT ALSO REFLECTS OFF TRIM ON BOTH SIDES OF THE STEERING WHEEL, AND OTHER POINTS ACROSS THE TRIM. DEPENDING ON TIME OF DAY AND DIRECTION OF CAR, SUNLIGHT BOUNCES OFF DIFFERENT PLACES ON THE TRIM. BECAUSE THE TRIM IS BEVELED, INSTEAD OF A VERTICAL SURFACE, IT FOCUSES THE SUNLIGHT DIRECTLY BACK INTO THE DRIVER''S EYES. DRIVERS NEED TO REGULARLY GLANCE DOWN AT THE INSTRUMENT CLUSTER AND REFLECTED SUNLIGHT FROM THAT AREA AND OTHER SECTIONS ON THE DASH IS DANGEROUSLY DISTRACTING. ACCIDENTS COULD OCCUR AS A RESULT OF DRIVERS BEING MOMENTARILY BLINDED BY THEIR DASHBOARD TRIM. TOYOTA NEEDS TO REPLACE THE MIRRORED SURFACE OF THE TRIM, AS WELL AS OTHER CHROME TRIM ON THE STEERING WHEEL AND AROUND THE AIR CONDITIONING VENTS, WITH A DARK-COLORED TRIM OR MATTE, NON-REFLECTIVE SURFACE. DESPITE SIMILAR COMPLAINTS POSTED AT THE NHTSA AND MY DIRECT CONTACT WITH TOYOTA MOTORS USA, THE COMPANY REFUSED TO OFFER A SOLUTION AND/OR TEMPORARY WORK-AROUND FOR RETRO-FITTING THE TRIM WITH A NON-REFLECTIVE SURFACE. THE COMPANY TOLD ME IT DOES NOT ACKNOWLEDGE THERE IS A PROBLEM WITH SUNLIGHT REFLECTING INTO DRIVER'S' EYES FROM THE TRIM. THUS, NO PROBLEM MEANS NO NEED FOR A SOLUTION. THIS NEEDS TO BE INVESTIGATED BY THE NHTSA. BECAUSE THE PROBLEM OCCURS IN 2013 MODELS OF TOYOTA AVALON CURRENTLY BEING SOLD IN DEALERSHIPS, THE BUYING PUBLIC NEEDS TO KNOW ABOUT IT. FURTHER, TOYOTA NEEDS TO BE PROMPTED TO TAKE CORRECTIVE ACTION TO PREVENT UNNECESSARY INJURIES OR FATALITIES IN THE FUTURE. *TR

NHTSA ODI #10523373

Official recalls

4

20V024000 · Air Bags: Air Bag/restraint Control Module

Jan 17, 2020

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.

Consequence & remedy

Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.

Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.

15V728000 · Forward Collision Avoidance: Crash Imminent Braking

Nov 3, 2015

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.

Consequence & remedy

Consequence: A vehicle that unexpectedly brakes increases the risk of a crash.

Remedy: Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.

13V442000 · Air Bags; Electrical System; Equipment:appliance:air Conditioner

Oct 17, 2013

Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.

Consequence & remedy

Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.

Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.

Additional source detail variants (3)

Equipment:appliance:air Conditioner

Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.

Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.

Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.

Air Bags

Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.

Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.

Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.

Electrical System

Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.

Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.

Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.

13V505000 · Visibility:windshield Wiper/washer:switch/wiring

Oct 17, 2013

Toyota Motor Engineering & manufacturing North America, Inc. (Toyota) is recalling certain model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and model year 2014 Corolla vehicles. In the affected vehicles, the windshield wiper switch assembly may short circuit. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard, No. 104, "Windshield Wiping and Washing Systems."

Consequence & remedy

Consequence: A short circuit could cause inoperative windshield wipers, reducing driver visibility and increasing the risk of a crash.

Remedy: Toyota will notify owners, and dealers will replace the wiper switch assembly, free of charge. The recall began on November 8, 2013. Owners may contact Toyota at 1-800-331-4331.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA19001 · Electrical Overstress

Opened Apr 19, 2019 · Closed Sep 19, 2024

Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.