THE DRIVER'S SIDE SEAT BACK PANEL FELL OFF. *TR
2013 Toyota Avalon
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2013 Toyota Avalon do not stand out strongly from the model-year median of 101.
About this comparison →How this year compares
Owner complaints by model year
Compare all Avalon years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
82 reports with mileage · 55 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Structure. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Vehicle Speed Control. Review the 22 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Seats complaints
5 reportsONE WEEK (7/11/13) AFTER PURCHASING A BRAND NEW AVALON, NOTICED A SAG IN THE HEADLINER TOWARDS THE REAR WINDSHIELD. AFTER LOOKING CLOSER, THE HEADLINER IS DROOPING TOWARDS THE REAR WINDSHIELD AS WELL AS A NOTICEABLE GAP NEAR THE MOON ROOF. TOOK BACK TO DEALER AND THEY ORDERED A NEW PART. ABOUT 8/27/13, TOOK BACK TO DEALER BEC…
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ONE WEEK (7/11/13) AFTER PURCHASING A BRAND NEW AVALON, NOTICED A SAG IN THE HEADLINER TOWARDS THE REAR WINDSHIELD. AFTER LOOKING CLOSER, THE HEADLINER IS DROOPING TOWARDS THE REAR WINDSHIELD AS WELL AS A NOTICEABLE GAP NEAR THE MOON ROOF. TOOK BACK TO DEALER AND THEY ORDERED A NEW PART. ABOUT 8/27/13, TOOK BACK TO DEALER BECAUSE THE SEAT PANEL ON THE DRIVER SIDE SEAT WAS FALLING OFF. 9/13/13, DEALER INSTALLED A NEW HEADLINER. PICKING UP ON 9/18/13 AFTER A NEW HEADLINER WAS INSTALLED, THE GAP REMAINS AT THE MOON ROOF AREA AND ONE OF THE BACK PANELS WAS NOT IN PLACE. THE DEALER WAS STILL WAITING FOR SEAT BACK PANEL PART AND WAS NOT ABLE TO REPLACE THE SEAT BACK PANEL. 9/18/13 - LEFT IT AT THE DEALER SINCE HEADLINER ISSUE IS STILL NOT RESOLVED AND THE SEAT BACK PANEL IS STILL NOT FIXED. I'M AFRAID THE CAR WILL NEVER BE LIKE NEW AND I'M AFRAID EVEN ANOTHER NEW HEADLINER WILL STILL HAVE ISSUES. I BELIEVE IT'S A SERIOUS DESIGN FLAW. AFTER PURCHASING IT NEW ON 7/3/13, DROOPING HEADLINER AND SEAT BACK PANEL FALLING OFF, IS NOT PRESENTABLE AND APPROPRIATE TO DRIVE SINCE I USE MY CAR FOR BUSINESS. I HAVEN'T BEEN ABLE TO ENJOY MY NEW CAR AND NOW I'M DRIVING A COROLLA AS MY LOANER CAR. *TR
THE HEADLINER IS FALLING IN MY CAR. I HAVE WAITED A MONTH TO GET THE PROBLEM FIXED YET IT HAS NOT BEEN FIXED. THE BACK OF MY CHAIR IS ALSO FALLING. *TR
VERY UPSET TOYOTA CUSTOMER, PURCHASED SHOWROOM 2013 TOYOTA AVALON WITH HEADLINER IN THE REAR DROOPED DOWN. THIS IS BRAND NEW...I WAS TOLD THAT PROBABLY SOME KIDS HAVE PULLED THE HEADLINER DOWN WHILE IN SHOWROOM. WAITING FOR RESOLUTION I DECIDED TO READ ON COMMON PROBLEMS AND LONE BEHOLD! TOYOTA, YOU HAD BETTER GET THIS FIXED I…
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VERY UPSET TOYOTA CUSTOMER, PURCHASED SHOWROOM 2013 TOYOTA AVALON WITH HEADLINER IN THE REAR DROOPED DOWN. THIS IS BRAND NEW...I WAS TOLD THAT PROBABLY SOME KIDS HAVE PULLED THE HEADLINER DOWN WHILE IN SHOWROOM. WAITING FOR RESOLUTION I DECIDED TO READ ON COMMON PROBLEMS AND LONE BEHOLD! TOYOTA, YOU HAD BETTER GET THIS FIXED IMMEDIATELY BEFORE THERE IS AN ACCIDENT DUE TO HEADLINER OBSTRUCTING THE DRIVERS VIEW. HOW FAST THIS IS RESOLVED IS GOING TO DETERMINE HOW I SPEAK ABOUT TOYOTA AND FUTURE PURCHASES! GET AFTER IT! NEXT UP, SEAT BACK COVERS ALSO WAS BLAMED ON KIDS IN SHOWROOM PULLING THEM DOWN. I LOOKED AT THE DESIGN AND SEE HOW SORRY THE ENGINEERING IS. TOYOTA, NEED FIX AS SOON AS POSSIBLE.. A GOOD ONE! I WILL REPORT THIS TO THE NEWS IF NOT RECTIFIED. *TR
2013 AVALON TOURING ON APRIL 2013 EXPERIENCE WITH THIS CAR HASN'T BEEN VERY GOOD CONSIDERING THAT IT IS A NEW CAR. THERE WAS AN ISSUE WITH THE LEATHER ON THE BACK SEAT BUCKLING AND A STAIN THAT WAS ON THE HEADLINER IN THE DRIVER'S SIDE REAR AREA BECAUSE OF A WATER LEAK FROM THE ROOF. IT WAS TAKEN TO CLINT'S AUTO TRIM TO CORRECT …
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2013 AVALON TOURING ON APRIL 2013 EXPERIENCE WITH THIS CAR HASN'T BEEN VERY GOOD CONSIDERING THAT IT IS A NEW CAR. THERE WAS AN ISSUE WITH THE LEATHER ON THE BACK SEAT BUCKLING AND A STAIN THAT WAS ON THE HEADLINER IN THE DRIVER'S SIDE REAR AREA BECAUSE OF A WATER LEAK FROM THE ROOF. IT WAS TAKEN TO CLINT'S AUTO TRIM TO CORRECT THE LEATHER. HE FELT IT WAS A WATER STAIN THAT WAS THE RESULT OF WATER LEAKING FROM AN AREA ON THE ROOF THAT WASN'T SEALED CORRECTLY. BASED ON WHAT WE HEARD FROM CLINT'S AUTO TRIM, WE TESTED THE CAR BY PLACING WATER ON THE CAR OVER THE AREA WHERE THE STAIN WAS PRESENT. IT REVEALED A NEW WATER STAIN ON THE HEADLINER. WE IMMEDIATELY TOOK IT TO SERVICE ABOUT OUR FINDING. THE CAR WAS TAKEN TO STEPHEN'S AUTO GLASS TO FIX THE LEAK. THE STAIN ON THE HEADLINER WAS CLEANED. HOWEVER, THE STAIN CAN STILL BE SEEN. WE REQUESTED THAT THE HEADLINER BE REPLACED BECAUSE OF THE STAIN. HOWEVER, MY WIFE IS HAVING ISSUES WITH HER EYES BURNING AND NOSE RUNNING WHILE IN THE CAR DUE TO THE SMELL OF MILDEW. WE TURNED OUR CAR IN FOR SERVICE YESTERDAY TO GET THE HEADLINER REPLACED. NOW, THEY TELL US THAT THE HEADLINER IS TOO SHORT TO INSTALL. SO ANOTHER ONE WILL HAVE TO BE ORDERED. SO OUR CAR WILL HAVE STAY UNTIL TUESDAY. I AM HIGHLY UPSET THAT A BRAND NEW CAR HAS SO MANY ISSUES. FIRST, IT WAS THE LEATHER, THEN A WATER LEAK, AND THE HEADLINER IS TOO SHORT FROM THE FACTORY. PROBLEMS JUST CONTINUE TO STACK ON TOP OF ONE ANOTHER. THE TOYOTA EXPERIENCE HARDLY LIVES UP WHAT IS STATED ON YOUR WEBSITE THAT IT IS SUPPOSED TO BRING A SMILE TO SOMEONE'S FACE AS AKIO TOYODA SAID IT. *TR
Official recalls
420V024000 · Air Bags: Air Bag/restraint Control Module
Jan 17, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Consequence & remedy
Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
15V728000 · Forward Collision Avoidance: Crash Imminent Braking
Nov 3, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
Consequence & remedy
Consequence: A vehicle that unexpectedly brakes increases the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.
13V442000 · Air Bags; Electrical System; Equipment:appliance:air Conditioner
Oct 17, 2013
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence & remedy
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Additional source detail variants (3)
Equipment:appliance:air Conditioner
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Air Bags
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Electrical System
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
13V505000 · Visibility:windshield Wiper/washer:switch/wiring
Oct 17, 2013
Toyota Motor Engineering & manufacturing North America, Inc. (Toyota) is recalling certain model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and model year 2014 Corolla vehicles. In the affected vehicles, the windshield wiper switch assembly may short circuit. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard, No. 104, "Windshield Wiping and Washing Systems."
Consequence & remedy
Consequence: A short circuit could cause inoperative windshield wipers, reducing driver visibility and increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the wiper switch assembly, free of charge. The recall began on November 8, 2013. Owners may contact Toyota at 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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