2020 Tiffin Allegro Red

On 6/16 we experienced a Freightliner Optiview Dash Flat Panel Delamination with resulted in lines going through the gauges on the Dash. The Dash appears to be functioning with the defect. Initially we thought the flat panel display had cracked. We contacted Freightliner 24/7 Technical Support (Case #15355287) to report the issue. The Representative said that he had not heard of this issue. When in fact Freightliner had a recall on the flat panel units manufactured by Medallion Inc, that our Motorhome was not included based on the 2020 model year. We asked the Freightliner representative if the Dash flat panel could stop working which would present a safety issues while traveling down the highway. The Representative would not offer any guidance. He said we should check our fluid levels and in the event the Dash fails we should monitor our speed with a GPS. The representative indicated that we should contact a local Freightliner Service Center to determine what the replacement cost would be for a new Dash flat panel since we were out of warranty. We contacted our local Freightliner Service Center in Hattiesburg, MS. Freightliner part number 66-02439-000 They quoted the cost at $5133 + Installation A search on the Medallion Delamination issue is wide spread across Trucks and many different Motorhome manufacturers. When we first purchased our Motorhome in 2020 the Dash would blackout while traveling down the highway. Freightliner indicated that is was a firmware issue. Flashed the unit and issue has not repeated itself. This was 1 model year after the Medallion flat panel recall. While we understand that component failures can occur having your Dash fail while underway is not acceptable and a manufacturer who cannot answer whether it will eventually fail and will need to replaced.

The contact owns a 2020 Tiffin Allegro Red RV constructed on a 2020 Freightliner XC Modular Chassis. The contact stated that the instrument cluster display had started to delaminate. The contact stated that the delamination was on the left side of the display screen and was moving across the display and was causing a bubble on the instrument cluster. The contact stated that some of the instrument gauges were blurred out due to the failure. The contact had not taken the RV to a local dealer or independent mechanic. The RV was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 46,000.