2020 Tiffin Allegro Red

On 6/16 we experienced a Freightliner Optiview Dash Flat Panel Delamination with resulted in lines going through the gauges on the Dash. The Dash appears to be functioning with the defect. Initially we thought the flat panel display had cracked. We contacted Freightliner 24/7 Technical Support (Case #15355287) to report the issue. The Representative said that he had not heard of this issue. When in fact Freightliner had a recall on the flat panel units manufactured by Medallion Inc, that our Motorhome was not included based on the 2020 model year. We asked the Freightliner representative if the Dash flat panel could stop working which would present a safety issues while traveling down the highway. The Representative would not offer any guidance. He said we should check our fluid levels and in the event the Dash fails we should monitor our speed with a GPS. The representative indicated that we should contact a local Freightliner Service Center to determine what the replacement cost would be for a new Dash flat panel since we were out of warranty. We contacted our local Freightliner Service Center in Hattiesburg, MS. Freightliner part number 66-02439-000 They quoted the cost at $5133 + Installation A search on the Medallion Delamination issue is wide spread across Trucks and many different Motorhome manufacturers. When we first purchased our Motorhome in 2020 the Dash would blackout while traveling down the highway. Freightliner indicated that is was a firmware issue. Flashed the unit and issue has not repeated itself. This was 1 model year after the Medallion flat panel recall. While we understand that component failures can occur having your Dash fail while underway is not acceptable and a manufacturer who cannot answer whether it will eventually fail and will need to replaced.

The contact owns a 2020 Tiffin Allegro Red RV constructed on a 2020 Freightliner XC Modular Chassis. The contact stated that the instrument cluster display had started to delaminate. The contact stated that the delamination was on the left side of the display screen and was moving across the display and was causing a bubble on the instrument cluster. The contact stated that some of the instrument gauges were blurred out due to the failure. The contact had not taken the RV to a local dealer or independent mechanic. The RV was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 46,000.

The contact owns a 2020 Tiffin Allegro Red attached to a 2020 Freightliner XC-M. The contact initially received notification of NHTSA Campaign Number: 21V921000 (Tires). The vehicle was taken to an RV dealer to be serviced under recall. Upon return of the motorhome, the contact discovered that the valve stem located on both the rear driver’s and passenger’s tires could not be accessed. The contact noted that the failure could lead to a failure since both rear tires could no longer be checked or inflated to monitor the tire pressure as needed. The manufacturer was notified about the issue and informed the contact that the recall repair was performed correctly; and offered no further assistance. The vehicle was not repaired. The contact had not experienced the failure. Parts distribution disconnect.

This is in reference to NHTSA #21V-921. We received a recall letter from Daimler Trucks indicating that an inner rear tire support grommet and valve extension needs to be removed due to the possibility that the support grommet will fall out resulting in the potential failure of the inner tire valve extension. Daimler issued a similar recall in 2020 which was related to the same issue but the remedy was to replace and or reinstall the grommet. In our case a service center installed the grommet and used RTV to hold it in place. The recall states that if the grommet is not removed the Owner takes on the liability for a failure. The issue with the removal of the extension and grommet make it impossible to use a cap based tire monitor sensor since the chassis was not equipped with internal tire sensors. This creates another safety issue in that the inner tires cannot be monitored. Daimler has not provided an option to have internal sensors installed along with a means to monitor the pressure.

I HAVE A 2020 TIFFIN MOTORHOME W/360 ENGINE ON A FRIEGHTLINGER CHASSIS. SHORTLY AFTER PURCHASE, HAD LOUD GRINDING AND FLUID NOISE EVERY TIME I MADE LEFT OR RIGHT TURN. SOUNDS EXACTY LIKE A VEHICLE W/NO OR LOW STEERING FLUID. IN FREIGHLINE SHOP IN SACRAMENTO, CA FOR TWO MONTHS THEY CHANGED STEERING GEAR BOX TWICE AND ON THE THIRD TIME TOOK GEAR BOX OFF AGAIN TOOK GEAR OUT AND SENT BACK TO MFG. ALONG W/TECH. RETURNED W/GEAR SAME PROBLEM. CHANGED POWER STEERING PUMP AND ALL LINES AND FITTINGS---SAME I WAS TOLD TO PICK UP COACH AND THEY MAY GET BACK TO ME---NOT SO [XXX] OF FRIEGHTLINER HAS TOLD ME HE WOULD KEEP IN INFORMED [XXX] NEVER A CALL BACK. [XXX] OF SACRAMENTO [XXX] MGR WILL KNOW ALL THE WORK THAT WAS DONE AND IS STILL THE SAME AS THE DAY IT WENT TO THE SHOP. MY VIN [XXX] --ON LINE FORUMS BY BOBKATGIFTS, MAY 26 IN CHASSIS READS FREIGHTLINE VERY NOISY STEERING GEAR BOX. THEIR WERE OTHER COACHES IN SACRAMENTO SHOP THAT HAD SAME PROBLEM--FREIGHTLINE TELLS ME THEY JUST DONT HAVE A FIX. [XXX] TELLS ME NOT MY PROBLEM CALL [XXX] OF FREIGHTLINER [XXX]HE COULD CARE LESS SO I HAVE A 300,000 COACH THAT I HATE BUT CANT GET RID OF AND WOULD TAKE A GREAT LOSS ON SALE OR TRADE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).