IN DECEMBER 2020 WE HAD JUST RETURNED FROM A 2 WEEK TRIP WHEN I NOTICED EXTENSIVE WATER DAMAGE UNDER THE MATTRESS OF THE REAR BED. UPON FURTHER INSPECTION, I PULLED THE MATTRESS BACK AND THERE WAS A INCH GAP BETWEEN THE BACK EXTERIOR WALL AND THE BED FRAME. THE GAP WAS COMPLETELY THROUGH TO THE GROUND BELOW. SO WE TOOK THE UNIT …
Read full complaint
IN DECEMBER 2020 WE HAD JUST RETURNED FROM A 2 WEEK TRIP WHEN I NOTICED EXTENSIVE WATER DAMAGE UNDER THE MATTRESS OF THE REAR BED. UPON FURTHER INSPECTION, I PULLED THE MATTRESS BACK AND THERE WAS A INCH GAP BETWEEN THE BACK EXTERIOR WALL AND THE BED FRAME. THE GAP WAS COMPLETELY THROUGH TO THE GROUND BELOW. SO WE TOOK THE UNIT THE THE LOCAL CAMPING WORLD FOR REPAIR (ASSUMING IT WOULD BE UNDER THE EXTENDED WARRANTY WE PURCHASED) AND IT WAS FOUND THE THE UNIT WAS NEVER PROPERLY SECURED TO THE FRAME AND FASTENING POINTS. THE ENTIRE UNIT HAD SLID BACK OFF THE FRAME MORE THAN 1 INCH. THIS SHIFTING HAS LEFT SEVERAL GAP ALLOWING WATER TO NOT ONLY ENTER THE BACK BED AREA BUT THE ENTIRE BUNK ABOVE THE DRIVER/PASSENGER SEATS. THERE WAS VISIBLE MOLD PRESENT UNDER THE CUSHIONS AS A RESULT OF ALL THE MOISTURE/WATER. THE INTERIOR DOORS/CABINETS, DRAWERS AND REFRIGERATOR WILL NO LONGER CLOSE/OPEN PROPERLY AS THEY ARE NO LONGER ALIGNED. WHEN CAMPING WORLD SENT THE IMAGES AND REQUEST FOR REPAIR, THOR COMPANY DENIED ALL THE REPAIR WORK WITH THE EXCEPTION OF 6 HOURS OF LABOR. THE ESTIMATED REPAIR IS > $10,000 AND THE SERVICE DEPARTMENT CONTACT AT CAMPING WORLD CLAIMS IF THEY FIX THE SMALL ISSUES BUT DO NOT ADDRESS THE UNIT NOT BEING SECURED TO THE FRAME IT WILL ALL COME LOOSE. THOR HAS PLACED MY FAMILY AT RISK FOR INJURY AND POSSIBLY DEATH BY ALLOWING A UNIT TO LEAVE THEIR FACILITY NOT PROPERLY BUILT/SECURED TO THE FRAME AND FASTENING POINTS. I HAVE REQUESTED A THOR REPRESENTATIVE COME TO CAMPING WORLD TO ASSESS THE UNIT AND INITIALLY THEY SAID THEY WERE GOING TO BUT THAT HAS NOT HAPPENED. I HAVE BEEN WITHOUT MY UNIT FOR 4 MONTHS AS IT SITS WAITING FOR REPAIR. THOR WILL NOT TAKE RESPONSIBILITY FOR THE ISSUES AND SAY THAT IT "IS OUT OF WARRANTY" AND IRONICALLY THE EXTENDED WARRANTY DOES NOT COVER "WATER DAMAGE".
NHTSA ODI #11416443
4,630 miles · May 9, 2019
Structure
TL* THE CONTACT OWNS A 2018 THOR FREEDOM ELITE 29 FE. THE CONTACT STATED THAT WHEN THE SLIDER WAS OUT, THE GAS OR HEATER FAILED TO WORK. NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SLIDER NEEDED TO BE REPLACED AS WELL AS THE GAS LINE. THE DEALER CAMPING WORLD OF…
Read full complaint
TL* THE CONTACT OWNS A 2018 THOR FREEDOM ELITE 29 FE. THE CONTACT STATED THAT WHEN THE SLIDER WAS OUT, THE GAS OR HEATER FAILED TO WORK. NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SLIDER NEEDED TO BE REPLACED AS WELL AS THE GAS LINE. THE DEALER CAMPING WORLD OF NEW JERSEY (1359 RIVER AVE, LAKEWOOD, NJ 08701 (866)-953-0486) WAS CONTACTED FOR A 2ND DIAGNOSIS TEST TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NO RECALL WAS UNDER THE VIN. THE FAILURE MILEAGE WAS 4,630. *DT VIN IS INVALID.*JB
Thor Motor Coach (TMC) is recalling certain 2018-2019 Thor Four Winds, Chateau, and Freedom Elite vehicles. The liquid propane (LP) hose may not have adequate space between the floor and the metal plate on the refrigerator, causing damage to the hose and possibly creating a propane leak.
Consequence & remedy
Consequence: A propane leak can increase the risk of a fire.
Remedy: TMC will notify owners, and dealers will remove a portion of the refrigerator base plate to provide additional clearance for the LP hose, free of charge. The recall began December 11, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000162.
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence & remedy
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor Coach (TMC) is recalling certain 2018 Four Winds, Chateau and Freedom Elite recreational vehicles. The liquid propane (LP) hose may sag and become pinched between the frame and the leaf spring u-bolts, potentially damaging the hose and causing a propane leak.
Consequence & remedy
Consequence: A propane fuel leak may increase the risk of a fire.
Remedy: TMC will notify owners, and dealers will inspect the LP hose routing and install additional P-clamps or relocate the P-clamps to properly secure the hose, free of charge. The recall began on October 13, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000144.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2018 Thor Motor Coach Freedom Elite Problems, Complaints & Recalls | Skip That Year
Illustration