Subaru Outback transmission problems

THE AUTOMATIC TRANSMISSION FAILED WITH JUST 61,000 EASY MILES. THE FAILURE WAS IN THE CLUTCH ASSEMBLY (IT WOULD NOT DECELERATE WHEN TAKING PRESSURE OFF THE GAS PEDAL). I TOOK IT TO THE DEALER AND THE MANAGER TOLD ME THAT THE DRIVE TRAIN WAS TECHNICALLY OUT OF WARRANTY AND THAT I WOULD BE RESPONSIBLE FOR A NEW TRANSMISSION. (BEFORE 60,000 I HAD THE DEALER CHECK OUT THE WHOLE CAR AND THEY COULD FIND NOTHING. WHEN THE TRANSMISSION FAILED I TOOK IT IN AGAIN AND THE MECHANIC TOLD ME "NOTHING IS WRONG"... I AM NOT KIDDING; THEY WERE NOT COMPETENT ENOUGH TO KNOW THAT THE TRANSMISSION WAS NOT PERFORMING PROPERLY!!). AFTER THAT EXPERIENCE THERE WAS NO WAY I WAS GOING TO REPLACE THE TRANSMISSION WITH ANOTHER SUBARU PRODUCT. I TOOK IT TO AAMCO FOR A REBUILD. THE MECHANIC THERE TOLD ME THAT THE FACTORY SETTINGS FOR THE CLUTCH ASSEMBLY WERE SET AT 50 THOUSANDTHS AND SHOULD HAVE BEEN SET AT 15 THOUSANDTHS OR LESS. IN OTHER WORDS, THE FACTORY BUILT THE TRANSMISSION TO SELF-DESTRUCT. WHEN I APPROACHED TAKAO SAITO, PRESIDENT OF SUBARU ABOUT THIS PROBLEM, HE HAD LINDA FOUCH CONTACT ME BY TELEPHONE. SHE PROMISED TO HELP OUT WITH THE REPAIR BILL BECAUSE THE FAILURE WAS SO CLOSE TO THE WARRANTY. WHEN SHE DISCOVERED THAT I WAS NOT INTERESTED IN LITIGATON, SHE PROMPTLY FORGOT HER PROMISE AND FAILED TO RESPOND TO ANY FURTHER CORRESPONDENCE! IF SUBARU IS TO KEEP ITS LOYAL CUSTOMER BASE, IT NEEDS TO AGGRESSIVELY ADDRESS THE PROBLEM OF QUALITY CONTROL AND MEND THE BAD EXPERIENCES OF ITS PATRONAGE.

THE AUTOMATIC TRANSMISSION HAS DELAYED ENGAGEMENT WHEN CHANGING FROM PARK TO DRIVE. THE TRANSMISSION WILL NOT ENGAGE FOR UP TO 10 SECONDS THEN IT WILL ENGAGE ABRUPTLY CAUSING THE VEHICLE TO LUNGE FORWARD UNCONTROLLABLY IN AN UNSAFE MANNER. SUBARU HAS DEEMED THE PROBLEM A TRANSMISSION FAILURE REQUIRING A NEW TRANSMISSION. PROBLEM HAS OCCURRED AT 74,000 MILES DESPITE REGULAR MAINTENANCE. THIS SITUATION HAS BEEN DESCRIBED IN COMPLAINT# 10074032, 10090065, 10106683, AND 10122566. SUBARU OF AMERICA DENIES THAT THERE IS A PATTERN OF COMPLAINTS/PROBLEMS.

VEHICLE APPROXIMATELY 9 MONTHS AGO WAS EXPERIENCING A SLIGHT DELAY IN ENGAGING AUTOMATIC TRANSMISSION FROM ANY GEAR INTO DRIVE. HAD DEALERSHIP LOOK AT IT AND DO A TRANSMISSION FLUSH OF ALL FLUID. THE PROBLEM REALLY DIDN'T GET BETTER UNTIL FINALLY ON 3/19/05 AT ONLY 51,800 MILES THE TRANSMISSION WOULD NO LONGER ENGAGE IN DRIVE AT ALL. A TRANSMISSION SHOP LOOKED AT IT AND SAID AN 'O' RING FAILED CAUSING THE ENTIRE TRANSMISSION TO NEED TO BE REBUILT AND CATALYTIC CONVERTER TO BE REPLACED. COST WAS $2,644 AND WAS ONLY 6 WEEKS PAST EXPIRATION OF THE WARRANTY.

IN 2001 I HAD TO HAVE MY TRANSMISSION REPLACED BECAUSE THE ENGINE WOULD NOT HOLD THE CAR BACK WHEN GOING DOWN HILLS. I WAS GOING DOWN A STEEP MOUNTAIN ROAD AND HAD TO USE THE BRAKES ALONE. IT DID NOT MATTER IF IT WAS IN 1, 2 OR D IT WAS THE SAME AS NEUTRAL. IT WOULD ALSO NOT SHIFT INTO THE TOP GEAR ON THE FREEWAY. IT COST OVER $3000 TO GET A SUBARU REBUILT TRANSMISSION PUT IN AT THE DEALER. IT HAD 97K ON IT AT THE TIME. I JUST NOW TOOK MY CAR TO THE DEALER BECAUSE THE CAR WAS SHAKING AND HESITATING. THE DEALER TOLD ME THAT THE CAR NEEDED A NEW TRANSMISSION AND IT WOULD COST $3500. THIS TRANSMISSION IS ONLY 4 YEARS OLD AND HAS LESS THAN 50K ON IT! I CAN'T AFFORD TO REPLACE THE TRANS EVERY 4 YEARS.

99 OUTBACK - TRANNY WONT ENGAGE WHEN SHIFTING INTO DRIVE FROM PARK, NUETRAL, OR REVERSE. REV THE MOTOR AND THEN C-LUNK INTO DRIVE AFTER LONG DELAY. GOT WORSE OVER TIME. SUBARU AND OTHER SERVICE SHOPS SAY IT'S COMMON ON 99'S, PROBABLY THE MAIN PUMP SEALS, AND THE TRANNY HAS TO COME OUT TO FIX OR REPLACE. I CHANGED THE FLUID TWICE IN A WEEK TO "FLUSH" IT - MUCH BETTER NOW, ALMOST "OK" (COMPARED TO $2500 FIX) BUT STILL NOT "NORMAL". *AK

APPROXIMATELY 6 MONTHS AGO AUTOMATIC TRANSMISSION STARTED HAVING TROUBLE SHIFTING FROM REVERSE TO DRIVE. CAR WOULD HESITATE AND FINALLY LURCH FORWARD. TOOK IT TO THE DEALER AND WAS AT FIRST TOLD THEY COULDN'T FIND ANYTHING, THEN WAS TOLD I NEEDED A NEW $3400 TRANSMISSION. I WAS TOLD TO BABY THE CAR FOR AS LONG AS I COULD. 4 MONTHS LATER CAR BECAME STUCK IN REVERSE AND WOULD NOT SHIFT TO DRIVE. TOOK IT TO ANOTHER SERVICE CENTER (NOT THE DEALER) THAT SPECIALIZES IN SUBARU'S AND WAS TOLD THIS WAS A COMMON SUBARU PROBLEM WITH AUTOMATIC TRANSMISSIONS. I WAS ALSO TOLD THAT I COULD HAVE GOTTEN AT LEAST 15 - 20,000 MORE MILES OUT OF THE TRANSMISSION IS THE TRANSMISSION FILTER HAD EVER BEEN REPLACED AND THE FLUID FLUSHED. (UP UNTIL THIS TIME I HAD ALWAYS HAD THE CAR SERVICED UNDER WARRANTY AT THE DEALER). I AM BEING TOLD NOW THAT I WILL HAVE TO GET A NEW TRANSMISSION. THIS SEEMS RIDICULOUS BEING THAT THE CAR IS ONLY 5 YEARS OLD. *AK

DANGEROUS HESITATION IN FIRST AND SECOND GEARS ESPECIALLY. AT STOP LIGHT, UPON ATTEMPTING TO ACCELERATE, CAR BOGGED DOWN, RPMS DIPPED AND NEARLY STALLED BEFORE CAR FINALLY ACCELERATED WITH A VIOLENT JERK FORWARD AND BACK. HAS HAPPENED ON NUMEROUS OCCASIONS. VERY DANGEROUS-NEARLY BEEN IN THREE ACCIDENTS ALREADY. SO FAR THE DEALER HAS BLED THE CLUTCH, ADJUSTED THE CLUTCH, REPLACED THE CLUTCH, REPLACED KNOCK SENSOR, REPLACED COOLANT TEMP SENSOR AND REPLACED FRONT OXYGEN SENSOR AND PROBLEM STILL AS BAD AS EVER IF NOT WORSE. *JB

CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. VEHICLE DELAYED WHEN IT WAS PUT INTO DRIVE. ALSO, CONSUMER WOULD BE DRIVING AND SUDDENLY THE TRANSMISSION WOULD GO INTO NEUTRAL WITHOUT CHANGING GEARS. CONSUMER CONTACTED THE DEALER, WHO RECOMMENDED THAT THE TRANSMISSION NEEDED TO BE REPLACED. *AK......INITIALLY, DEALER COULD NOT FIND A PROBLEM. AFTER 2 MOR EVISITS TO DEALER, IT WAS DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED. *AK