Subaru Outback electrical problems

AFTER PURCHASING THIS VEHICHLE IN DECEMBER OF 2019 IT HAS REQUIRED 2 NEW BATTERIES UP TO JANUARY OF 2021. THAT MEANS THIS CAR IS ON IT'S THIRD BATTERY. BOTH INSTANCES ENDED UP STRANDING MY SPOUSE. SUBARU COULD NOT DIAGNOSE THE PROBLEM AND JUST REPLACED THE BATTERY IN EACH INSTANCE. EVEN AFTER I COMMUNICATED THAT THE ISSUE IS OUT OF THE ORDINARY AND THERE MAY BE AN ISSUE WITH THE ELECTRICAL SYSTEM, SO REPLACING A BATTERY IS NOT THE SOLUTION. THEY JUST CLAIMED THE CAR NEEDS TO BE DRIVEN MORE FREQUENTLY. THIS SAME PROBLEM JUST OCCURED AGAIN TODAY, 8/26 AND REQUIRED ME TO JUMP START THE CAR. THERE ARE NO OTHER WARNING LIGHTS OR MESSAGES. I'M CONVINCED THERE IS SOME SORT OF ECLECTRICAL DRAW ON THE CAR'S SYSTEM AFTER IT IS TURNED OFF THAT IS CAUSING THIS, BUT SUBARU REFUSES TO ADDRESS IT.

The contact owns a 2021 Subaru Outback. The contact’s wife was driving 40 MPH and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the HVAC controls, Bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800.

Car has 66,000 miles on it. vin#[XXX]--- HORN DOES NOT WORK IN ANY POSITION. Is available for inspection at any time. Nearest dealer is State Line Subaru - Somerset, MA Have contacted dealer and have received no response. Almost caused an accident by failure of the horn. No warning lights or messages. No indication of problems prior to failure. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2020 Subaru Outback. The contact stated that the battery failed. The contact stated that after the vehicle was driven for over one hour, the contact parked the vehicle turned the engine off. When the contact attempted to restart the vehicle, the vehicle failed to start-up due to the battery failure. The contact stated that the battery failure was experienced several times. The vehicle was taken to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 15,700.

My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.

I have had issues with battery drain since purchasing the car. On 6-7 occasions the battery died through no identified cause. Once it was in the mountains where we went skiing for the day and returned to the car and the battery was dead. The other 5-6 occasions, I did not use my car for durations ranging from a few days to 3 weeks and when i went to use it, the battery was dead. It should not lose charge for that short of a duration of non-use. I took it to the dealer for an electrical and battery inspection and they found no issues. They refused to replace the battery since they said it was fine. I decided to replace it on my own dime due to the issues. But even after replacing it with a brand new battery, the issue has persisted. I've had to purchase a portable charger that i carry with me at all times because I am nervous of it dying and being stranded like it did on the mountain especially because I have small children.

The battery has drained six times since April 15, 2021. Available for inspection upon request. Risk factors for safety: unable to get husband and mother to medical appointments; unable to leave residence for ANY reason; potential for stranding in unsafe areas. Problem has been addressed with dealership who has not identified a specific problem, from June 11, 2021. No inspection by anyone other than service department at dealership who stated "Inspected customer concern, found battery and charging system testing good, found no parasitic draw for power. Found vehicle operating as designed (June 11, 2021). Of course battery was charged after it was driven 60 miles to dealership! There have been NO warnings of any kind. First of six failures occurred on April 15, 2021.

The Outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers.If there is no electrical power there is NO MEANS OF UNLOCKING THE REAR PASSENGER DOORS. The mechanical door handles do NOT work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make Subaru modify the back doos so the mechanical handle will operate when there is nor electrical power.