2018 Subaru Outback

I PURCHASED MY 2018 SUBARU OUTBACK ON DEC. 29, 2017. THREE WEEKS LATER, THE WINDSHIELD BEGAN TO SHOW A CRACK CREEPING UP FROM THE UPPER RIGHT SIDE OF THE VEHICLE. MIND YOU, THE CAR WAS STATIONARY IN MY DRIVEWAY. I NEVER WITNESSED THE WINDSHIELD SUSTAIN ANY IMPACT THAT WOULD CAUSE SUCH A CRACK. I BROUGHT THE VEHICLE TO MY LOCAL SUBARU DEALER WHERE THE CAR WAS PURCHASED FOR REPAIR OR REPLACEMENT AND THE DEALER REFUSED TO COVER THE REPAIR UNDER THE VEHICLE'S WARRANTY. THERE HAVE BEEN MULTIPLE COMPLAINTS LODGED WITH THE NATIONAL HIGHWAY TRANSPORTATION SAFETY AUTHORITY, DESCRIBING THE SUBARU WINDSHIELD DEFECT ISSUE. ADDITIONALLY, ON OCCASION AND WHILE IN MOTION, THE HEAD UNIT (NAVIGATION DISPLAY, RADIO, ETC.) IN MY 2018 OUTBACK LIMITED W/EYESIGHT, WILL FREEZE UP AND NO HARD OR SOFT BUTTONS WILL REACTIVATE THE SYSTEM. I HAD TO SHUT MY CAR DOWN FOR A FEW MINUTES BEFORE A "REBOOT" TOOK PLACE.

THERE IS A DISTORTED VIEW THROUGH THE DRIVER'S SIDE AND PASSENGER SIDE WINDOWS. SUBARU OF AMERICA, AND THE SERVICE DEPARTMENT AT THE DEALERSHIP THE VEHICLE LEASE WAS SIGNED AT, BOTH TELL ME THAT BECAUSE IT'S TEMPERED GLASS, THAT'S HOW THEY COME. THIS IS VISIBLE WHEN IN MOTION OR WHEN THE VEHICLE IS IN PARK. IT LOOKS AS THOUGH YOU'RE ALMOST LOOKING THROUGH A FISHBOWL. I'VE SAT IN NUMEROUS VEHICLES ON THE LOT THAT ALL APPEAR TO BE THE SAME. I HAVE VIDEOS OF THIS ISSUE, BUT THEY'RE UNABLE TO BE UPLOADED SINCE THE FILE SIZE IS TOO BIG. SUBARU IS OFFERING ME A CASH SETTLEMENT TO DEAL WITH THIS FOR THE NEXT 3 YEARS, BUT I AM NOT FEELING TOO COMFORTABLE WITH TAKING THAT OFFER.

WHILE DRIVING 70 MILES PER HOUR: ON MOST CURVES TO THE LEFT THE CAR SEEMS TO "GRAB" TO THE LEFT AND THEN I CORRECT THE SWING. SOMETIMES IT SEEMS TO ALMOST OVER CORRECT. AND I HAVE EXPERIENCED THE SAME ISSUE WHILE ON THE STRAIGHT WAY AND THE CAR WILL SEEM TO PULL TO THE RIGHT. NOT ENOUGH THAT I AM IN DANGER OF CRASHING BUT IS UNSETTLING

THE ABILITY TO ADJUST THE OUTSIDE DRIVER SIDE MIRROR IS SIGNIFICANTLY RESTRICTED IN COMPARISON TO THE PASSENGER OUTSIDE SIDE MIRROR. THIS INCREASES THE CHANCE OF AN OPERATOR BEING IN AN ACCIDENT DUE TO REDUCED AWARENESS AND/OR NEEDED INCREASED REACTION TIME TO COMPENSATE FOR THIS DESIGN FLAW. THE BLIND SIGHT MONITORING SYSTEM SHOULD NOT BE USED AS THE ONLY SYSTEM TO DETECT VEHICLES IN YOUR BLIND SPOT. SUBARU DOES NEED TO ADDRESS THIS MATTER.

STARLINK RADIO IN TOURING MODEL WITH 8"SCREEN UNRELIABLE. HAD ISSUES WITH TOUCHSCREEN FREEZING AND CD LOADING ERROR FROM PURCHASE DATE IN AUGUST TO DEC. 18, 2017. DEALER TRIED TO PERFORM SOFTWARE UPDATE AND FRIED RADIO. RADIO WAS REPLACED. ISSUES WORSE WITH NEW RADIO. TOOK 2500 MILE TRIP AND HAD COMPLETE FAILURE OF RADIO, NAVIGATION, BLUETOOTH, BACKUP CAMERA. LETTING CAR SIT CLEARED SOME ERRORS BUT LATER SIMILAR PROBLEMS REOCCURRED. ALSO HAVE ISSUE WITH DOORS DO NOT ALWAYS LOCK WHEN SHIFTING INTO GEAR OR UNLOCKING WHEN SHIFTING INTO PARK. THE RADIO CONTROLS THESE SETTINGS AND ALL DOORS ARE TO UNLOCK WHEN SHIFTED TO REVERSE OR DRIVE AND UNLOCK WHEN SHIFTED TO PARK. SOMETIMES NO DOORS LOCK WHEN SHIFTING INTO REVERSE OR DRIVE. SOMETIMES ONLY THE FRONT DOORS UNLOCK WHEN SHIFTING TO PARK SOMETIMES NO DOORS UNLOCK WHEN SHIFTING TO PARK. DURING ONE PERIOD WHEN RADIO WAS OUT THE CAR WOULD NOT START UNTIL THE DRIVERS DOOR WAS OPENED AND CLOSED 3 TIMES. ISSUE WITH LOSS OF RADIO AND OTHER COMPONENTS OCCURS WHEN STARTING THE CAR. IT HAS NEVER OCCURRED WHILE DRIVING. EXTREMELY CONCERNED ABOUT DOORS NOT LOCKING AND UNLOCKING SERIOUS SAFETY ISSUE. SUBARU APPEARS TO KNOW ABOUT THE ISSUE BUT DEALERS HAVE HAVE LITTLE INFORMATION AND SUBARU HAS NOT NOTIFIED OWNERS OF THE ISSUES BUT NUMEROUS POSTS IN SUBARU OUTBACK FORUM INDICATE NUMEROUS OTHER OWNERS WITH THE 8" SCREEN ARE HAVING SIMILAR ISSUES.

THE VEHICLE PULLS TO THE LEFT. THE DEALER ADDRESSED THE PROBLEM TWICE IN TWO WEEKS BY DOING A FOUR WHEEL ALIGNMENT. THE VEHICLE IS STILL PULLING TO THE LEFT. A MORE CONCERNING ISSUE JUST STARTED. THE VEHICLE HAS APPLIED THE RIGHT FRONT BRAKE AT HIGHWAY SPEEDS. NOT HARD, JUST ENOUGH TO FEEL THE STEERING WHEEL JUMP TO THE RIGHT. I WAS TRAVELING APPROXIMATELY 65 TO 70 MPH ON A STRAIGHT INTERSTATE HIGHWAY WHEN THIS HAPPENED.

AFTER PUTTING ON HAZARD SWITCH AND LEAVING VEHICLE, I CAME BACK TO VEHICLE AND THE KEYLESS ENTRY WOULD NOT FUNCTION. SYSTEM DID NOT SEEM TO RECOGNIZE MY SMARTKEY AS THE DOOR HANDLE SENSOR DID NOT OPERATE. I TRIED THE BUTTONS ON THE SMARTLY FOB AND THEY TOO DID NOT FUNCTION. ALSO TRIED THE MOBILE REMOTE APP AND THAT TOO FAILED. I HAD TO USE THE MECHANICAL KEY TO ENTER VEHICLE. OF COURSE THE SECURITY HORN GOES OFF, BUT STRANGELY I WAS ABLE TO START VEHICLE SO SYSTEM WAS ABLE TO RECOGNIZE MY SMARTKEY AFTER ENTRY. PROBLEM SEEMS TO ONLY OCCUR AFTER A SPECIFIC TIME PERIOD. IF I PUT ON THE HAZARDS AND COME BACK IN A COUPLE MINUTES, SYSTEM WORKS NORMALLY. IT SEEMS TO OCCUR AROUND THE FIVE TO 10 MINUTE TIME FRAME.

THE CAR IS PARKED. THE FLASHERS ARE ACTIVATED. THE CAR IS THEN LOCKED FROM THE OUTSIDE WITH THE KEY FOB. AFTER RETURNING TO THE CAR A SHORT TIME LATER (MAYBE 5 MINUTES OR SO) THE KEY FOB IS TOTALLY UNUSABLE. LOCK, UNLOCK, REAR HATCH OR PANIC DO NOT WORK. MUST THEN USE THE KEY IN THE DOOR LOCK, TO UNLOCK THE DOOR. THEN, OF COURSE, THE ALARM SOUNDS UNTIL YOU CAN PUT THE KEY INTO THE IGNITION TO SILENCE THE ALARM. THERE APPEARS TO BE A TIME OUT PROBLEM BECAUSE THE KEY FOB CAN UNLOCK THE CAR WITH THE HAZARD FLASHERS ON, RIGHT AFTER LOCKING THE CAR BUT THIS PROBLEM ONLY HAPPENS AFTER THE CAR HAS BEEN LEFT FOR A SHORT TIME. I HAVE GIVEN THIS PROBLEM TO SUBARU HEADQUARTERS AND THEY GAVE ME A CASE NUMBER OF 1-27586772057. IN AN EMERGENCY WHEN THE FLASHERS ARE ACTIVATED, IF THE CAR IS LOCKED AND UPON RETURNING A SHORT TIME LATER AND THE KEY FOB WON'T UNLOCK THE CAR, THERE COULD BE A DANGEROUS SITUATION, ESPECIALLY IN A DANGEROUS LOCATION OR SOMEONE (ESPECIALLY AN OLDER PERSON) MIGHT PANIC AND NOT THINK CLEARLY WHAT TO DO NEXT. I AM ABLE TO REPEAT THIS PROBLEM AT ANY TIME SINCE IT HAPPENED. I TRIED BOTH KEY FOBS WITH THE SAME RESULT.