NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
124 reportsClear category filterMileage unknown · Dec 1, 2021
Unknown Or Other
Windshield got a very large crack from me trying to kill a bug inside the car. Windshield is thin. I didn’t hit it that hard with my hand. Had to be replaced. The repair service tech explained that the only replacements for my model are of the same thinness as the original, and to seek the recall glass replacement should it be t…
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Windshield got a very large crack from me trying to kill a bug inside the car. Windshield is thin. I didn’t hit it that hard with my hand. Had to be replaced. The repair service tech explained that the only replacements for my model are of the same thinness as the original, and to seek the recall glass replacement should it be thicker and safer.
NHTSA ODI #11442228
Mileage unknown · Nov 30, 2021
Unknown Or Other
Key sticks in ignition and won’t release. Takes from a few attempts to several minutes of restarting the car, putting car in drive and then park, turning the wheel etc.
NHTSA ODI #11442171
Mileage unknown · Aug 22, 2021
Seat BeltsUnknown Or Other
Incident occurred on Interstate 25 Northbound at approximately mm 190. My speed was approximately 70 mph. Weather was dry and about 70 degrees. I was in the next to left lane in 4 lanes of traffic. The moonroof on my 2016 Subaru Outback exploded violently sending glass outward into traffic. I had never heard of this phenome…
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Incident occurred on Interstate 25 Northbound at approximately mm 190. My speed was approximately 70 mph. Weather was dry and about 70 degrees. I was in the next to left lane in 4 lanes of traffic. The moonroof on my 2016 Subaru Outback exploded violently sending glass outward into traffic. I had never heard of this phenomena so when I saw black material from the top of my car going into traffic I thought it was pieces of my roof rack. I pulled over to the shoulder to examine my car and saw a massive hole in the moonroof. Knowing that if I continued shards of glass would continue to be expelled onto the interstate I pulled the remaining pieces of glass into the interior of the car. Not that it mattered, that's where they fell anyway when I opened the moonroof. The pieces of the moonroof fell into the slots for the seatbelts, rendering the drivers side inoperable. It was a miracle that no other car was seriously impacted and that I was able to get home safely. Subaru and any other car manufacturer that is involved with this problem needs to be held accountable for the damages and remedial repairs. This problem should be addressed by the NHTSA immediately.
NHTSA ODI #11430039
Mileage unknown · Aug 13, 2021
Electrical SystemPower TrainUnknown Or Other
Unable to turn key to off position when in neutral and unable to remove key from the ignition. In order to get the key out of the ignition, the car needs to be restarted and turned back off or the gear shift needs to be pushed as hard as possible into the neutral position multiple times. With the inability to turn the car totall…
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Unable to turn key to off position when in neutral and unable to remove key from the ignition. In order to get the key out of the ignition, the car needs to be restarted and turned back off or the gear shift needs to be pushed as hard as possible into the neutral position multiple times. With the inability to turn the car totally off and remove the key, there are multiple safety issues that can arise. Was informed that the entire select lever assembly needs to be replaced due to a known issue by Subaru. The issue was reproduced by an independent service center. No warning lamps are illuminated.
NHTSA ODI #11428947
Mileage unknown · Jul 19, 2021
Electrical SystemUnknown Or OtherVisibility/wiper
The adjustment of the passenger side side view mirror has malfunctioned. The mirror can not be adjusted properly for visibility of cars to the side of the vehicle. Only the driver-side window is operable. All other windows fail to open from the driver side control. The passenger window will no longer operate from the passenger s…
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The adjustment of the passenger side side view mirror has malfunctioned. The mirror can not be adjusted properly for visibility of cars to the side of the vehicle. Only the driver-side window is operable. All other windows fail to open from the driver side control. The passenger window will no longer operate from the passenger side either. These windows would have to be broken in order to escape the vehicle in some situations (flooding). My mechanic says that this is a common problem in 2016 Subaru Outbacks. No warning lights were activated. A mirror not able to be adjusted for optimum sighting of other vehicles is surely a safety issue.
NHTSA ODI #11425585
Mileage unknown · Jul 16, 2021
Unknown Or Other
The car does not recognize that it is in park, and the key gets stuck in the ignition frequently. The only fix is to repeatedly shift in and out of the park position until the key releases (which can take anywhere from 1 minute to 10 minutes -- it seems to get worse over time). It's a safety concern for various reasons: you …
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The car does not recognize that it is in park, and the key gets stuck in the ignition frequently. The only fix is to repeatedly shift in and out of the park position until the key releases (which can take anywhere from 1 minute to 10 minutes -- it seems to get worse over time). It's a safety concern for various reasons: you can't exit your car quickly in case of emergency -- you can't just leave your vehicle with the keys in the ignition (dangerous/negligent/someone could steal your car). It's also concerning that the car doesn't recognize what gear it is in. This is a widespread issue across Subaru vehicles that is documented in many online forums. The issue was confirmed by the dealership that I went to on my vehicle specifically, but they also knew the source of the problem, before they even looked at the vehicle.
NHTSA ODI #11425088
Mileage unknown · Jul 7, 2021
Unknown Or Other
For the past 6 months out key has become very hard to remove. The ignition system will not disengage and release the key. Multiple methods have been tried and sometimes are effective. Placing the car into park, then neutral, back to park and so on eventually releases the key. The service center said to play with the breaks and s…
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For the past 6 months out key has become very hard to remove. The ignition system will not disengage and release the key. Multiple methods have been tried and sometimes are effective. Placing the car into park, then neutral, back to park and so on eventually releases the key. The service center said to play with the breaks and shifters to fix the issues. I’ve been reading of multiple problems that keep occurring with these cars.
NHTSA ODI #11423774
Mileage unknown · Jul 4, 2021
Electrical SystemUnknown Or Other
Unable to remove key from ignition when car is parked. I am unable to leave car without threat of it being stolen. An internet search indicates this is a common problem and repair cost can be several hundred dollars
NHTSA ODI #11423404
Mileage unknown · May 15, 2021
Unknown Or Other
THE BATTERY WAS REPLACED IN 2017 (I PAID) FOR THIS 2016 OUTBACK. IN NOVEMBER 2020, DURING OIL CHANGE, SUBARU DEALER STATED BATTERY NEED TO BE REPLACED, I PAID AND REPLACED BATTERY. LAST WEEK, MAY 2021, DURING OIL CHANGE, SUBARU DEALER STATED THAT BATTERY "FAILED" AND THEY REPLACED THE BATTERY FOR NO CHARGE. IT APPEARS THE BATTER…
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THE BATTERY WAS REPLACED IN 2017 (I PAID) FOR THIS 2016 OUTBACK. IN NOVEMBER 2020, DURING OIL CHANGE, SUBARU DEALER STATED BATTERY NEED TO BE REPLACED, I PAID AND REPLACED BATTERY. LAST WEEK, MAY 2021, DURING OIL CHANGE, SUBARU DEALER STATED THAT BATTERY "FAILED" AND THEY REPLACED THE BATTERY FOR NO CHARGE. IT APPEARS THE BATTERY IS DRAINING RAPIDLY 24/7 BECAUSE OF A LIKELY SOFT WARE PROBLEM.
NHTSA ODI #11416736
Mileage unknown · Apr 17, 2021
Electrical SystemUnknown Or Other
I HAVE REPLACED THE BATTERY 4 TIMES SINCE BUYING THE CAR IN 2016. I CAN'T LET IT SIT MORE THAN 3 DAYS IF ITS COLD OUT OR THE BATTERY DIES. I HAVE TO JUMP THE BATTERIES QUITE FREQUENTLY. I CAN'T LET THE CAR SIT MORE THAN 7 DAYS IF IT IS WARM OUTSIDE. I HAVE CALLED THE DEALERSHIP TWICE AND THEY HAVE TOLD ME THIS IS NORMAL. I ASKED…
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I HAVE REPLACED THE BATTERY 4 TIMES SINCE BUYING THE CAR IN 2016. I CAN'T LET IT SIT MORE THAN 3 DAYS IF ITS COLD OUT OR THE BATTERY DIES. I HAVE TO JUMP THE BATTERIES QUITE FREQUENTLY. I CAN'T LET THE CAR SIT MORE THAN 7 DAYS IF IT IS WARM OUTSIDE. I HAVE CALLED THE DEALERSHIP TWICE AND THEY HAVE TOLD ME THIS IS NORMAL. I ASKED WHAT COULD BE CONSTANTLY DRAINING THE BATTERIES. I HAD THOUGHT THE CAR WAS A LEMMON WHEN I FIRST BOUGHT IT. THE BATTERY PROBLEM HAS BEEN ONGOING SINCE I BOUGHT IT. IT WAS A BRAND NEW CAR.
NHTSA ODI #11408544
Official recalls
4Dec 19, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Consequence & remedy
Consequence: In the event of a crash necessitating passenger frontal air bag deployment, the air bag may not deploy properly, increasing the risk of injury.
Remedy: Subaru will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began February 3, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUX-09.
May 11, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Consequence & remedy
Consequence: The loss of steering ability would increase the risk of a crash.
Remedy: Subaru will notify owners, and dealers will inspect the lot number on the steering column, replacing the steering column, as necessary, free of charge. The recall began May 13, 2016. Owners may contact Subaru customer service at 1-800-782-2783 or by visiting http://www.wtd65.service-campaign.com. Subaru's number for this recall is WTD-65. Note: Until the vehicles have been inspected, owners are advised not to drive their vehicles.
Nov 24, 2015
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Consequence & remedy
Consequence: If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
Remedy: Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WQV-57.
Additional source detail variants (2)
Power Train:driveline:differential Unit
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Consequence: If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
Remedy: Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WQV-57.
Power Train:driveline:driveshaft
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Consequence: If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
Remedy: Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WQV-57.
Aug 10, 2015
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence & remedy
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Additional source detail variants (2)
Power Train:automatic Transmission
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Power Train:driveline:driveshaft
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Consequence: If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Remedy: Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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